Course 9007: BSS / OSS Boot Camp

TONEX OSS/BSS Boot Camp is the answer to your OSS/BSS technology needs from current to next generation technologies. Our mission is to simplify highly complex OSS/BSS technical standards and topics.

Learn how to:

• Reduce opex and capex
• Increase loyalty and revenue assurance
• Reduce fraud
• Improve ROI
• Reduce churn

• Business Needs and Drivers
• Different Service Providers and their Needs
• Critical Business Processes
• Automation and Integration
• Operations Re-engineering Efforts
• Effectiveness of BSS/OSS Infrastructure
• Evaluating OSS and BSS Technology Investments
• BSS and OSS ROI Model
• Current BSS/OSS Development
• Enterprise Application Integration (EAI)
• Planning and Engineering (P&E)
• Service Provisioning
• Service Activation
• Workflow
• Inventory
• Customer Care and Billing (CCB)
• Interconnection
• Billing Mediation
• Rating and Tariffing
• CRM
• Fraud
• Revenue Assurance
• Risk Management
• Capacity Planning
• Network Management
• TMF TOM/eTOM
• NGOSS
• CORBA and XML
• J2EE and .NET
• Web Services
• OSS for Next Generation Services - Multiple Case Studies (Cable/MSO, Wireless and Telco Examples)
• Products and Services

BSS/OSS Executive Summary

• Operation Support Systems (OSS)
• Business Support Systems (BSS)
• Teleco vs. Enterprise
• Telco vs. Cable/MSO
• Wireless SPs
• Current BSS/OSS Issues
• Legacy BSS/OSS Environment
• Next Generation BSS/OSS Market
• Next Generation BSS/OSS Architecture and Requirements
• Next Generation BSS/OSS Design
• Role of ITU-T/TMN/ETSI/ANSI/TMForum Standards
• BSS/OSS Integration
• Middleware and EAI
• Advanced Client-Server BSS/OSS Design Alternatives
• CORBA/IDL/IIOP, Java/EJB, J2EE, .NET, Web Services, OSI/Q3, DCOM
• BSS/OSS and Interconnection Issues
• tML (T1M1.5/ANSI standardization of XML for OSS Interconnection )
• Overview of TOM, eTOM and NGOSS
• Optimizing End-to-End BSS/OSS Strategies

BSS/OSS ARCHITECTURE AND FRAMEWORK

• Business and Enterprise Management
• Service Creation and Delivery
• Customer Care Management
• Network Management
• Processes and Business Logic
• OSS/BSS Framework Components
• Service Orders
• Billing Mediation
• Rating
• Billing
• Network Operations Support
• Engineering and Planning
• Network Planning & Development
• Service and Network Provisioning
• Workflow Management
• Inventory Management
• Trouble/Repair Management
• Network Management
• Network Maintenance & Restoration
• Network Data Management 
• Data is Key

BSS/OSS Functional Characteristics

• NGOSS and eTOM
• OSS Functional Characteristics and Components
• TMN Management Functions
• TMN Management Layers
• TMN Compliance Characteristics
• OAM&P Requirements
• Configuration Management
• Fault Management
• Performance Management
• Accounting Management
• Security Management
• New OSS Requirements Supporting Next Generation Networks

Applications and Typical Implementations

• Billing
• Customer care
• Provisioning
• Marketing and Sales Support
• Workforce Management
• Network Management
• Inbound Web-Based Gateways
• Outbound Gateways
• Interconnection
• Fraud Detection and Security
• Churn Management
• Emerging Technologies

Impact of New and Advanced Services

• DSL Services
• IP based Services
• VoIP
• IP VPNs
• Broadband
• Data Services
• Storage on Demand
• Videoconferencing
• IP-ATM Services
• Service Level Agreement (SLAs)
• Customer Self Provisioning
• Real-Time Access to Customer Data/Accounts
• Flow-Through Provisioning 

Software Technology Trends

• BSS/OSS  Implementation Alternatives
• Object-Oriented Programming Technologies 
• New Management Platforms and Middleware
• DCE
• CORBA
• Java/J2EE/J2SE/J2ME
• .NET
• Web Services
• TINA-C
• XML/tML
• Software Development Processes
• Next Generation Expert Systems
• Data Warehousing 
• Enterprise Application Integration (EIA)

MAJOR DRIVERS FOR NEXT-GENERATION OSS and BSS

• BSS/OSS Infrastructure of Telcos and Enterprises
• BSS/OSS market trends
• Vital competitive elements for converged services
• Telcos and enterprises need new business systems to support the proliferation of services they will offer
• Convergence of telephony and broadband
• Competitive and converged marketplace
• Open-Billing solutions
• How to evaluate a potential BSS for converged services

BSS/OSS Interconnection and Integration

• Industry Approach
• Service Providers Profile
• Vendors Profile
• Open Interfaces
• Integration of Business and Systems Context
• Business Process Optimization
• Automation
• Workflow Enabled Management Application Integration
• Workflow Standardization
• Building Integrated OSS Infrastructure
• Integrated Platforms
• Business Agreements
• Information Agreements
• Catalyst Projects
• Implementing Workflow
• Extension of the workflow to trading partners and incumbent local exchange carriers (ILEC)
• Interconnection Gateways
• BSS/OSS product solutions and vendors
• Immediate and future needs

BSS/OSS Processes

• Service Fulfillment
• Provisioning and Activation
• Flow-through Provisioning
• OSS Interconnection
• Engineering and Opertaions
• Requirements for Creating and Managing the Network
• Planning and Engineering
• Inventory
• Network Design and Provisioning
• Network Monitoring and Maintenance
• Network Data Mediation
• Requirements for Managing the Service Offerings
• Service Planning and Development
• Service Provisioning
• QoS Management
• Usage Rating
• Tariffing
• Billing and Formatting
• CRM
• Managing customer relationships
• Self-service shopping, provisioning, account maintenance, trouble reporting and billing applications.
• Increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming and others
• Customer's ability to create and maintain customized service offerings
• Fraud
• Churn Management

Creating and Managing the Next Generation Services and the Networks  

• Planning and Engineering
• QoS 
• Inventory
• Network Design and Provisioning
• Network Monitoring and Maintenance
• Network Data Mediation
• Managing the Service Offerings
• Service Planning and Development
• Service Provisioning
• Service Quality Management
• Usage Rating
• CRM
• Creating and managing the network
• Managing the service offerings
• Managing customer relationships
• Designs on OSS Integration
• Incumbent concerns
• Integrate now, benefit later

Process Modeling Approach

• Level 2 Process Decompositions with Brief Descriptions
• Operations Processes
• Fulfillment (F) Processes
• Assurance (A) Processes
• Billing (B) Processes
• Operations Support & Readiness (OSR) Processes
• Customer Relationship Management Level 2 Process Descriptions
• Strategy, Infrastructure and Product Processes
• Enterprise Management Processes
• Operations Support & Readiness Level 3 Process Decompositions with Brief Descriptions
• The eBusiness SP Enterprise
• eBusiness Environment
• eBusiness Strategy and Service Provider Business Models
• eBusiness Processes for Service Providers
• Business Process Frameworks

BSS/OSS Vendors

• Software Development Toolkit Providers
• Solution Providers
• Independent Software Vendors
• Market Position
• Products Offering
• Standards Compliance
• Strategy
• Strengths
• Weaknesses
• Assessments

TMForum (Telemanagement Forum) Activities and Standards

• TeleManagement Forum’s Telecom Operations Map (TOM/eTOM)
• Service Assurance Program
• Service Fulfillment Program
•  NGOSS (New Generation OSS) Catalyst Projects 
• NGOSS Architectural framework
• Overview of Catalysts

TONEX is a member of TeleManagement Forum

• Experienced instructors including senior executives, managers, authors, educators, consultants, course developers, and CTOs.
• Real life examples and practices
• Small class size
• Personalized instructor mentoring
• Ongoing post-training support via e-mail and phone

On-Site Classes 

On-site classes can also be tailored to meet your needs. You might shorten a 20-day class into a 5-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff's and site's requirements. We require a minimum of five employees and above. The CISSP (Certified Information Systems Security Professionals) exam is a six-hour, monitored paper-based exam covering 10 domains of information system security knowledge, each representing a specific area of expertise.

Customize your Boot Camp
TONEX Boot camps can be tailored to meet your specific needs. At TONEX, we gain an in-depth understanding of your organization and your training requirements. We can then customize the Boot Camp to match your project and the attendees' experience and requirements.

• Courses can be delivered to your office, providing content and focus integrated with the immediate needs of your organization.
• TONEX extracts the key elements of the course topics and packages them into an efficient and cost effective Boot Camp by eliminating the overlap and introductory redundancy.
• A customized Boot Camp gives provides immersion into a subject in a comparatively short period of time. For those requiring more detailed views, we offer Advanced courses.

Don't delay -- Space is limited!
Take advantage of group discounts! Organize a group enrollment -- you save your company money and enhance the skills of everyone who attends. Register Now!