Operation Management is the efficient and effective implementation of the policies and tasks necessary to satisfy a company's customers, employees, and management. It is the management of systems or processes that create goods and/or provide services. Ongoing activities of designing, reviewing and using the operating system, to achieve service outputs as determined by the organization for customers.
This quality course presents strategic and managerial issues in order to emphasize that the decisions made by operations managers should be consistent with a corporate strategy shared by managers in all functional areas. It presents the operations tools and techniques for solving problems in the context of achieving a firm's overall goals and strategies, and provides a balanced treatment of manufacturing and services throughout.
Course Material: TONEX Course Material Plus "Operations Management: Strategy and Analysis (2006) " book by Lee J. Krajewski, Larry P. Ritzman, ISBN 0131697390
Labs include OM Explorer, problem-solving software, SimQuick, excel-based simulation software and exercises, MS Project (student version), Lecture Notes in Powerpoint, CD-ROM modules covering various quantitative topics
Key features: Cross functional aspects, Experimental learning excercises, Simulation exercises.
