Course 1002: Business Process Management (BPM)

Growth of the workflow and business process management market continues to accelerate. Business Process Management growth is fueled by trends to automate business processes and reduce paperwork and eliminate manual duplicate entry into computing systems. This growth had driven vendor tools and products to expand rapidly and become more and more flexible, usable and seamless.

You and your organization can take advantage of this growth by implementing Business Process Management into your organization. Business Process Management (BPM) offers organizations the unique opportunity to change the way they do business by using a seamless enterprise-wide solution to handle all of their internal business processes and tasks.

The most obvious returns on investment would include:

• Increased efficiency
• Lower costs
• Improved customer service
• Quicker time to market
• Greater competitive advantage
  

BPM fundamentals training course is a 3-day course that empowers organizations of all sizes, across all industries, to assist in operating and developing business processes that span multiple applications and business partners, behind the firewall and over the Internet. This content rich training program has been designed to help you cut through the mystery of BPM and expose the advanced practical approaches that have been proven to work.

CONTENT

What is a Business Process?

• Business Process Definitions
• Policies, Procedures and Rules
• People, Customers, Trading Partners and Suppliers
• IT Infrastructure
• Business Process Examples
  • Procurement: Obtain resources and materials
  • Product development: Plan, design, and refine goods and services
  • Production: Manufacture and provide goods or services
  • Receive, fulfill, and track shipments
  • Accounting: Track financial transactions and investments
  • Human Resources: Hire employees, manage benefits and payroll
  • Marketing: Promote goods and services
  • Customer Service: Answer questions and solve customer problems
  • Linking internal and external operations

Overview of business Process Management (BPM)

• What is BPM?
• The History Behind BPM
• Documenting, Analyzing, and Redesigning Processes
• The Promises and Problems of Reengineering
• Business Efficiency, Competitiveness, and Mission Advancement
• Performance Measurement Initiatives
• Real-time Visibility into End-to-End Business Processes
• Automating and Streamlining the Unique and Routine Processes
• BPM Benefits
• BPM as a Business Improvement Strategy
• BPM Process Life Cycle
• Impact of EAI, Middleware and Workflow
• BPM Layers
• BPM Strategy, Methodology and Modeling
• Business Process Management Systems (BPMS)
• BPM vs BPMS Technologies

Establishment of BPM standards

• Business Process Intelligence (BPI)
• Business Vocabulary Management (BVM)
• Middleware
• Business-to-Business Integration (B2Bi)
• Enterprise Application Integration (EAI)
• Workflow Management
• Business Process Management Modeling (BPML
• The Business Process Modeling Notation (BPMN)
• Business Process Diagram (BPD)
• The Business Process Query Language (BPQL)
• Business Process Execution Language (BPEL)
• Web Services and BPEL4WS
• Other Associated Standards
  • ISO
  • Kaizen
  • Lean Manufacturing
  • Six Sigma
  • TQM

BPM Framework and tools

• The Value of a Framework
• Integration of Enterprise Applications, Legacy Systems, Data Warehouses, and Platforms
• Integration with Legacy and COTS
• The Process of Six Sigma and TQM
• Provisioning framework for BPM
• BPM from Executive Office Perspective
• Service oriented architecture (SOA)
• Implement Key Performance Indicators (KPI)
• Monitor in Real Time all Process Statistics
• Data Mapping For BPM
• Deploying BPM

Implementing BMP

• BPM Project Management
• Business Process Improvement Evaluation
• Process Change and sStrategic Methods
• Technology Enabling for Process Change
• Performance Management
• Organization for Process Success
• People and Culture
• Process Transformation Management
• Process Automation
• Business Rules Engine
• Linking the Business Process
• Data, Documents, Business Rules, Messages and Events
• Interacting Diagrams and Process Owners
• Applying Analytics and Optimization
• Metrics and Systems Thinking
• The Critical Factor for Success
• Types of Modeling tools
• Document the Existing Processes
• Analyze and Improve Processes
• Lessons Learned
• Process Design, Deployment, Execution, Maintenance, and Optimization

BMP Deployment

• Process Management and Selection
  • Define a Problem and Select a Project
  • Use a Decision Matrix to Select a Project
  • Requirement Worksheet
• Knowledge Management (KM) and Business Rules
• Process Architecture and Process Modeling
• Critical-to-Quality Tree
• Analyze Requirements and Features
• Flowcharts
• Cause and Effect Diagrams
• Matrices
• Forms and Surveys
• Gantt Charts
• Reliability and scalability
• Out-of-the-box reports, scorecards
• Visual query tool Creating the process flow's
• Separation of process activities
• Interrelationship and Affinity Diagrams
• Core and Support Processes
• Process Architecture Modeling
• Stakeholders Requirements
• Process & Project Scoping
• Interviews & Workshops
• Modeling, Analysis and Design
• Notations and Patterns
• Measurement and Benchmarking
• Process Testing
• Prototypes & Simulation
• Program, Project, Quality and Risk Management
• Human Change Management: Perceptions and Politics
• Workflow and BPM Products

Workshops and Exercises

• Building Your BPM Team
• Define your Business Processes?
• Modeling and Documenting Business Processes
• Apply TQM, ISO and Six Sigma to your Processes
• Modeling and Programming: Using BPML, BPMN, BPEL4WS and WFMC
• Creating BPM Charts and Diagrams

Feedback from Students attending this course: