BSS/OSS Executive Summary
- Operation Support Systems (OSS)
- Business Support Systems (BSS)
- OSS vs. BSS
- Teleco vs. Enterprise
- Customer-Focused OSSs
- The Market
- Assumptions and Methodology
- Worldwide Telecom OSS Market: Wireless and Wireline
- Fragmented Marketplace
- Current BSS/OSS Issues
- Legacy BSS/OSS Environment
- Next Generation BSS/OSS Market
- Next Generation BSS/OSS Architecture and Requirements
- Next Generation BSS/OSS Functional Architecture
- Next Generation BSS/OSS Design
- Role of TMN/TMForum Standards
- BSS/OSS Integration
- Middleware and EAI
- Advanced Client-Server BSS/OSS Design Alternatives: CORBA/IDL/IIOP, Java/EJB, OSI/Q3, DCOM
- BSS/OSS and Interconnection Issues
- tML (T1M1.5/ANSI standardization of XML for OSS Interconnection )
- Overview of TOM, eTOM and NGOSS
- Optimizing End-to-End BSS/OSS Strategies
Wireless Service Providers BSS/OSS Profile
- Strategic Position
- Business Needs and Drivers
- Operations Re-engineering Efforts
- Effectiveness of BSS/OSS Infrastructure
- Evaluating OSS and BSS Technology Investments
- BSS and OSS ROI Model
- The BSS/OSS Delivery Factor
- Maximizing the Profit
- Minimizing the Costs and Revenue Leakage
- Current BSS/OSS Development
- Operations
- Planning and Engineering (P&E)
- Service Provisioning
- Customer Care and Billing (CCB)
- Rating and Tariffing
- CRM
- Revenue Assurance
- Risk Management
- Future Purchase Plans
- OSS for Next Generation Services - A Service Provider Case Study
Common Wireless BSS/OSS Trends
- Domestic Trends
- Local Services Competition
- OSS Interconnection
- International OSS Trends
- Satellite Trends
- Optical Transmission and Network Management
- IP Telephony (VoIP)
- IP VPNs
- QoS in the Packet-based Networks
- MPLS/G-MPLS
WIRELESS BSS/OSS ARCHITECTURE AND FRAMEWORK
- Business and Enterprise Management
- Service Creation and Delivery
- Customer Care Management
- Network Management
- Processes and Business Logic
- OSS/BSS Framework Components
- Operations Support Applications
- Business Operations Support (BSS)
- Customer Care
- Service Orders
- Billing Mediation
- Rating
- Billing
- Network Operations Support
- Overview of Processes, Functions and Data Areas
- Engineering and Planning
- Network Planning & Development
- Service and Network Provisioning
- Workflow Management
Inventory Management
- Trouble/Repair Management
- Network Management
- Network Maintenance & Restoration
- Network Data Management
- Data is Key
WIRELESS BSS/OSS APPLICATIONS, TYPICAL IMPLEMENTATIONS AND TECHNICAL ADVANCES
Applications and Typical Implementations
- Billing
- Customer care
- Provisioning
- Marketing and Sales Support
- Workforce Management
- Network Management
- Inbound Web-Based Gateways
- Outbound Gateways
- Interconnection
- Fraud Detection and Security
Emerging Technologies
- The Emerging Structure
- Role of Standards
- Role of TMN
- OSI Management Model
- Role of SNMP
- CORBA/IDL and ORBs
- XML/tML
- Java/RMI/JMX/EJB
- TINA-C
- UML
- Security
- Web-based OSS/BSS
- Location based Services
Impact of New and Advanced Services
- IP based Services
- IP VPNs
- Data Services
- Videoconferencing
- Service Level Agreement (SLAs)
- Customer Self Provisioning
- Real-Time Access to Customer Data/Accounts
- Flow-Through Provisioning
Software Technology Trends
- Object-Oriented Programming Technologies
- New Management Platforms and Middleware
- DCE
- CORBA
- Java/J2EE/J2SE/J2ME
- TINA-C
- XML/tML
- Software Development Processes
- Next Generation Expert Systems
- Data Warehousing
- Enterprise Application Integration (EIA)
Wireless BSS/OSS Implementation Alternatives
- Current Standards
- Design Alternatives
- Frameworks
- CORBA/IDL/IIOP
- Java/EJB/JMX Framework
- DCOM
- WEBM (Microsoft's Web-based Enterprise Management)
- OSI/Q3
- CORBA/Java/XML
- Mobile Agents
- Web-based Management
- Design Alternative Summary
- Design Alternative Comparison
- Recommended Architecture and Design
Role of EAI (Enterprise Application Integration)
- EAI in OSS/BSS integration
- Interoperability and information synchronization across multiple applications, mainframe, packaged or purchased systems, and custom application systems
- Sharing of information, not just within an enterprise or organization but within a business environment that includes a company, its suppliers, and its customers.
- A framework that provides a significant portion of the integration solution right out of the box
- EAI services: Messaging, Connectivity and Security
- Point-to-Point Integration vs. message oriented integration
- Evaluating EAI packages
- Administration tools
- Development tools
- Scalability and redundancy
- Application integration tools
- Extensibility
- Time-to-implement
MAJOR DRIVERS FOR NEXT-GENERATION OSS AND BSS
BSS/OSS Infrastructure of Wireless Service Providers - Focus on Next-Generation Capabilities
- Framework which ensures carrier grade quality and logistical and administration support to integrated voice and data networks
- Operational Maturity
- Service Requirements
- OSS operational efficiency
- Back-end Processes
- OSS Application Requirements
- Technology and Infrastructure Requirements
- Role of IT
- TMN Architecture
- TMN Applications
- What is TINA-C?
- Business, Service and Network Management and Business Processes
- Technology Specific OSS
- Telecom Business Environment
- Business Context
- Application of Business Process and Information Flows
- Systems Context
- Application Components
- Converged OSS Requirements
BSS Infrastructure of Wireless Operators
- BSS market trends
- Vital competitive elements for converged services
- Telecos and enterprises need new business systems to support the proliferation of services they will offer
- Convergence of telephony and broadband
- Competitive and converged marketplace
- Traditional BSSs
- Efficiency of Integrated business with multiple BSSs
- Customer-Centric BSSs
- BSS requirements
- Open-Billing solutions
- How to evaluate a potential BSS for converged services
What Is Impacting Current OSS/BSS Infrastructure?
- Voice and Data Convergence
- New services
- Advanced Cellular
- Fixed Broadband Wireless
- Broadband Data Services
- EDGE/GPRS
- cdma2000/WCDMA/1xEV
- 3G Wireless
- UMTS/IMT2000
- IN/AIN
- CNM (Customer Network Management)
- New Transmission Systems
- New Switching Systems
- New Signaling Systems
- New Infrastructure
- Optical Networking
- All IP network
- VPN
- VoIP
- Call Centers
- Interconnection
- Mobile enterprise
Wireless BSS/OSS Interconnection and Integration
- Industry Approach
- Service Providers Profile
- Vendors Profile
- Open Interfaces
- Integration of Business and Systems Context
- Business Process Optimization
- Automation
- Workflow Enabled Management Application Integration
- Workflow Standardization
- Building Integrated OSS Infrastructure
- Integrated Platforms
- Business Agreements
- Information Agreements
- Catalyst Projects
- Implementing Workflow
- Extension of the workflow to trading partners and incumbent local exchange carriers (ILEC)
- Interconnection Gateways
- BSS/OSS product solutions and vendors
- Immediate and future needs
Wireless BSS/OSS Processes
- BSS/OSS Issues
- Maximizing operational efficiencies Lowering operating costs
- Streamlining the ordering process support international address formats
- Service Fulfillment
- Provisioning and Activation
- Flow-through Provisioning
- OSS Interconnection
- Engineering and Operations
- Requirements for Creating and Managing the Network
- Planning and Engineering
- Inventory
- Network Design and Provisioning
- Network Monitoring and Maintenance
- Network Data Mediation
- Requirements for Managing the Service Offerings
- Service Planning and Development
- Service Provisioning
- QoS Management
- Usage Rating
- CRM
- Managing customer relationships
- Self-service shopping, provisioning, account maintenance, trouble reporting and billing applications.
- increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming and others
- Customer's ability to create and maintain customized service offerings
BSS/OSS for Managing Next-Generation Wireless Networks
- Service providers Challenges
- Next-Generation network (NGN)
- New data, voice and convergent data/voice multimedia services
- A single, unified, broadband network
- Ability to automate and integrate telecom processes
- Hands-off, flow-through, virtually error-free operations
- Support for automatic provisioning, service activation, service assurance, and network design and inventory for Next Generation Networks
- Service Innovation
- Superior Customer care
- SLA/QoS
- Realign with the business model
- Future convergence of delivery systems
- Future Convergence of services and content across the breadth of the telecom market
- Flow-through Provisioning
- Service Activation
- OSS products and Components
- OSS solution designed with the NGN in mind
- IP-based OSS Solutions
BSS/OSS REQUIREMENTS
Creating and Managing the Next Generation Wireless Services and the Networks
- Planning and Engineering
- QoS
- Inventory
- Network Design and Provisioning
- Network Monitoring and Maintenance
- Network Data Mediation
- Managing the Service Offerings
- Service Planning and Development
- Service Provisioning
- Service Quality Management
- Usage Rating
- CRM
- Creating and managing the network
- Managing the service offerings
- Managing customer relationships
- Designs on OSS Integration
- Incumbent concerns
- Integrate now, benefit later
Wireless Business and Operations Support Systems (BSS/OSS)
- Status of Wireless Network and Service Deployment
- Effects of 2.5G and 3G Services on BSS/OSS
- Subscribership
- Voice Usage and Price
- Wireless Data Services
- Network Deployment Status
MOBILE VOICE AND DATA NETWORKS
- Overview
- Challenges of 2.5G and 3G
- Role of BSS/OSS
- Differences Between Wireless Mobile Technologies
- Network Architecture Evolution
- First Generation Network Architecture
- Second Generation Network Architecture
- Third Generation Network Architecture
- Fourth Generation Network Architecture
WIRELESS OSS PROCESSES, TECHNOLOGIES AND TRENDS
- Overview
- BSS/OSS Defined
- Product Definition
- Rating and Tariffing
- Billing
- Data Collection and Mediation
- Configuration Management Functional Area
- Customer Care
- Sales Automation
- Engineering, Planning, and Design
- Service & Network Provisioning
- Flow-Through Provisioning
- Workforce Management
- Middleware
- Wireless Flow-Through Provisioning Challenges
- Wireless Activation Process
- Wireless Service Provisioning Process
- Other Service Activation Issues
- Over-the-Air Provisioning
- Security and Authentication
- Provisioning and Service Assurance Integration
- Network Inventory Management
- Wireless Network Management
- Network/Fault Management Architecture
- Fault Management/Alarm Management
- Network Maintenance, Testing, and Restoration
- Trouble Ticketing and Trouble Management
- Trouble Management
- QoS and SLA for 2.5G and 3G
- Network Performance Data Management
- Network Performance Management
- Fraud Management
- Mobile Device Security
- Element Management
- NE Security
- Communications Assistance for Law Enforcement Act
Wireless BSS/OSS Vendors
- Software Development Toolkit Providers
- Solution Providers
- Independent Software Vendors
- Market Position
- Products Offering
- Standards Compliance
- Strategy
- Strengths
- Weaknesses
- Assessments
