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FIND COURSES Adv. Telecom Advanced Wireless BI Billing and Fraud Boot Camps Bus. Mgmt CC& B Cisco Certifications Core Network CRM Data Mining Data Warehousing Data/IP Networks Management NARTE NMS/OSS Optical Networking Project Mgmt Regulation and Strategy Security Simulation and Testing Software Eng Storage System Eng. Telco Bus. Analysis Telecom Telecom Basics Telecom Billing Train-the-Trainer Transmission & Transport Wireless Workshops 2007 Complete Course Catalog   Business Management Courses COURSE COURSE ID TYPE/DAYS Operations Management Training 1001 On-site & Public: 2 days Business Process Management (BPM) 1002 On-site & Public: 3 days Product Management Training 1003 On-site & Public: 2 days Innovation & Entrepreneurship 1004 On-site & Public: 2 days Customer Care Fundamentals 1018 On-site & Public: 2 days Negotiation Management 1020 On-site & Public: 2 days Management and Leadership 1021 On-site & Public: 2 days Risk Management 1022 On-site & Public: 2 days   Enterprise Management Courses COURSE COURSE ID TYPE/DAYS Enterprise Architecture (EA) Boot Camp 757 On-site & Public: 5 days Enterprise Application Integration (EAI) Fundamentals 758 On-site & Public: 2 days ITIL Foundations Certification Training Boot Camp 759 On-site & Public: 4 days Business Process Management (BPM) 761 On-site & Public: 3 days Capacity Planning Boot Camp 772 On-site & Public: 5 days Service-Oriented Architecture (SOA) 774 On-site & Public: 3 days   Project Management Courses COURSE COURSE ID TYPE/DAYS Project Management Fundamentals 1051 On-site: 2 days   CRM Courses COURSE COURSE ID TYPE/DAYS Customer Care Training 1101 On-site: 2 days CRM Fundamentals 1102 On-site & Public: 2 days Customer Retention and Churn Reduction Fundamentals 1103 On-site & Public: 2 days   Data Mining Courses COURSE COURSE ID TYPE/DAYS Data Mining Fundamentals 1501 On-site & Public: 2 days Advanced Data Mining 1502 On-site & Public: 2 days   Data Warehousing Courses COURSE COURSE ID TYPE/DAYS Data Warehousing Fundamentals 1601 On-site & Public: 2 days   Business Intelligence Courses COURSE COURSE ID TYPE/DAYS Business Intelligence Fundamentals 1701 On-site & Public: 2 days

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