Many consider conflict management an important managerial tool because it enables managers to make quick decisions under conditions of uncertainty.
Experts in conflict management insist that conflict resolution in your workplace should never be taken lightly. Managing conflict well can help find creative solutions to internal relationship issues, and can help to prevent environments that breed negativity, stress, demotivation and general employee unrest.
Studies show how negative environments have higher absence rates, above average staff turnover, can turn whole departments against each other and lead to unhappy staff who are always on the lookout for something better.
Having the correct skillset to resolve conflict cannot be overemphasized. For one thing, to manage conflict effectively you must be a skilled communicator. That includes creating an open communication environment in your unit by encouraging employees to talk about work issues.
Listening to employee concerns will foster an open environment. Make sure you really understand what employees are saying by asking questions and focusing on their perception of the problem.
Whether you have two employees who are fighting for the desk next to the window or one employee who wants the heat on and another who doesn’t, your immediate response to conflict situations is essential.
Most importantly, acknowledge that a difficult situation exists. Honesty and clear communication play an important role in the resolution process. Acquaint yourself with what’s happening and be open about the problem.
Additionally, let individuals express their feelings and then define the problem.
The goal of conflict management is not to decide which person is right or wrong; the goal is to reach a solution that everyone can live with. Looking first for needs, rather than solutions, is a powerful tool for generating win/win options.
Want to learn more? Tonex offers Conflict Management Training Fundamentals, a 2-day course where participants learn the causes of conflict and how to prevent issues before they escalate. Participants also learn stress management techniques, and how to become more self-aware of conflict and its effect on the workplace.
Additionally, Tonex offers over five dozen other courses in Business Skills. Training covers everything from business writing and briefing skills to SOW Writing and Risk Management. Here are just a few of our courses in Business Skills:
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