June 5, 2017 @ 9:00 am – June 8, 2017 @ 3:30 pm
Plano TX TC
1400 Preston Rd #400
Plano, TX 75093
Howard Gottlieb
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Root cause analysis training covers this problem solving process for conducting an investigation into an identified incident, problem, concern or non-conformity in many fields.

Root Cause Analysis Training is in great demand in many diverse industries.  TONEX’s unique, highly personalized Root Cause Analysis training will enhance and accelerate your current understanding of Root Cause Analysis, will allow you to improve technical depth and greatly widen your technical effectiveness in the Root Cause Analysis and other relevant fields.

This updated and expanded Root Cause Analysis Training course covers the fundamentals and  many different tools and methods  for root cause analysis. The Root Cause Analysis Training Course is presented  as a general description of the root cause analysis , methods and tool, its purpose and typical industry domain and applications, the procedures, an example of its use, a checklist to help the attendees to make sure it is applied properly, and TONEX root cause analysis roadmaps, forms and templates.

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Root Cause Analysis for Beginners, A great point to start
“Every defect is a treasure, if the organization can uncover its cause and work to prevent it across the enterprise.” Extracted from Kilchiro Toyoda, founder of Toyota.
Root Cause Analysis training,  RCA training, is a structured process that uncovers the physical, human, and latent causes of any undesirable event in the workplace.Root cause analysis (RCA) training identifies how the investigator(s) to look beyond the solution to the immediate problem and understand the fundamental or underlying cause(s) of the situation and put them right, thereby preventing re-occurrence of the same issue.
This may involve the identification and management of processes, procedures, activities, inactivity, behaviors or conditions.
Learn about Root cause analysis (RCA) as a structured method and technique to analyze serious adverse events that affect your organization.

What will Root Cause Analysis Training cover?

  • Understand what Root Cause Analysis is
  • Root Cause Analysis Methods and Techniques
  • How to Start and Complete Root Cause Analysis
  • Learn about Methods of Root Cause Analysis
  • Explains expressed RCA as a holistic approach and analytical and creative thinking tools
  • Techniques and tools to incorporate  elements of equipment, process, environment and human reliability
  • Enhance problem-solving and trouble-shooting effectiveness
  • Plan and create  model for in-depth analysis of problem situations.
  • Human-error reduction strategies and processes involved with decision making
  • Investigation techniques and  failure-scene investigation methods also known as evidence gathering
  • Use the tools available for analysis of problem situations

Topics Covered

  • Introduction to the Field of Root Cause Analysis
  • Principles of Root Cause Analysis (RCA)
  • Root Cause Analysis (RCA) Methodologies
  • Comparing Different Root Cause Analysis (RCA) Methodologies
  • Failure Classification
  • Root Cause Analysis as an Approach
  • Opportunity Analysis
  • The ‘5 Whys’
  • Fishbone Diagrams
  • Histograms
  • Pareto Charts
  • Cause and Effect Diagrams
  • Run Charts
  • Scatter Diagrams
  • Flow Charts
  • Control Charts
  • Common Mistakes
  • Unmanageable Conclusions
  • Preventative Action
  • Cause and Effect Principles
  • Cause and Effect Analysis
  • Charting Exercises
  • Solutions thru Critical Thinking and Creativity
  • Guidelines for Group Facilitation
  • Corrective and Preventive Action (CAPA)
  • CAPA in Site Management
  • Incident Investigation
  • Mapping & reporting software

Course Agenda

Introduction to Root Cause Analysis (RCA)

  • What is Root Cause Analysis?
  • When Do We Use It?
  • What happened?
  • How did it happen?
  • Why did it happen?
  • What can be done to prevent it from happening again?
  • Basic Steps of RCA
  • Gather the facts using a timeline and interviews
  • Understand what happened
  • Identify root causes
  • Develop a Risk Reduction Plan
  • Evaluate effectiveness of actions

Essentials of Root Cause Analysis (RCA) Process

  • Define the Problem
  • Collect Data
  • Walk-Through Task Analysis
  • Human Factors Engineering
  • Organizational Policy and Procedure
  • Preparing for the Root Cause Analysis Process
  • Root Cause Analysis Process
  • Implementing the Action Plan
  • Sharing Results of Improvement

Types of Root Cause Analysis (RCA)

  • Safety-based RCA
  • Production-based RCA
  • Process-based RCA
  • Systems-based RCA

Root Cause Analysis Methods

  • What Are the Types of Causes?
  • Causal Factor Category List
  • Determine Causes of Event
  • Problem detection challenges
  • Problem detection methods
  • Selecting the right tools
  • Improving your root-cause analysis
  • Step-method
  • Why-Why
  • 5-Why Method
  • FMEA
  • Process FMEA vs. Design FMEA
  • Bow-tie
  • Event Tree Analysis (ETA)
  • Failure Tree Analysis (FTA)
  • Interview
  • Fishbone Diagram (Ishikawa)
  • Criteria for Event Description
  • Cause and Effect Analysis
  • Techniques for Conducting Interviews

Root Cause Analysis Workshops and Group Projects

  • Case studies
  • Introduction of TONEX Root Cause Analysis Framework
  • Identifying the questions to determine the root causes
  • Identifying and addressing the root causes of critical incidents
  • Initial Data Gathering Techniques
  • Interactive Activities
  • Identifying corrective and preventive actions
  • Bring your own problem into the class

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