February 20, 2018 @ 9:00 am – February 21, 2018 @ 4:00 pm
1400 Preston Rd #400
Plano, TX 75093
Howard Gottlieb
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Telecom Audit Training Workshop Description

Telecom Audit Training workshop is designed to give telecom and non-telecom professionals the nuts-and-bolts of telecom audit. This course provides an overview of today’s telecom auditing, bill processing and reporting.

telecom audit training

Telecom audit training workshop allows you to gain a better understanding of your telecommunications expenditures (CAPEX), processes (OPEX), reduce your current telecommunications expenses and provides key information to assist you with your future technology investments.

telecom audit training

Topics covered:

  • Overview of the Telecom Industry
  • Audit processes
  • Telecom auditing & optimization
  • Telecommunications in organization’s OPEX and CAPEX
  • Efficiency of your telecommunications expenditures
  • Overview of North American Telecom Providers and Services
  • Overview of European Telecom Providers and Services
  • Overview of other Telecom Providers
  • Analysis of Service Providers
  • Cable companies rates
  • Other providers rates
  • AT&T, Sprint, Verizon and CenturyTel Business rates
  • International rates
  • Telecom services
  • Voice, video and data services
  • Local, long distance, and wireless
  • Leased lines and trunks
  • Security and VPN services
  • Managed Services
  • Hosted VoIP
  • Cloud, Data, Voice and Managed Services
  • Metro Ethernet for LAN, MAN and WAN networks
  • Retroactive telecom audit
  • Analyze your telecom usage
  • Customer Service Records (CSRs)
  • Call details records (CDRs)
  • Billing errors
  • Telecommunications invoices and verification
  • Services not requested, but being billed
  • Discontinued phone and data services still being billed
  • Unused or underused circuits and services
  • Variations between contractual terms and actual billing rates
  • Improper long distance selection
  • Local and long distance, 800, cellular, pager and data services
  • Per-minute charges vs. contractual agreements
  • Access and capacity inventory
  • Monthly recurring fees and features
  • Charges for non-contracted services
  • Miscellaneous surcharges
  • Taxes, Fees, and Surcharges
  • Equipment rental and leasing charges
  • Directory and Advertising charges
  • New laws, taxes, tariffs and plans
  • Federal, state, local, and franchise taxes
  • Combination of rates and services
  • Audit of calling area and patterns
  • Analyzing your current rate plans and network infrastructure design,
  • Possible savings on all of your telecom charges
  • Consolidation of services
  • Renegotiation of current pricing contracts with existing vendors
  • Migration of services to more cost-effective vendors
  • Negotiation of better contracts with vendors, inventory management and data control
  • Principals of rating, billing and tariffing
  • Invoice processing and workflow
  • Cost center allocation
  • General ledger and accounts payable
  • Service and exception reporting
  • Cost center, location, service type, vendor, general ledger accounts
  • Inventory and contract management

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