Course NameLength
5 Steps of Problem Solving Workshop2 days
5S Foundations: Creating Efficiency and Value in the Workplace2 days
8D Problem Solving Training Workshop2 days
8D Problem Solving Workshop2 days
8D Training | Eight Disciplines Training2 days
A3 Problem Solving and Reporting Mastery2 days
Advanced Product Quality Planning Training | APQP Training2 days
AI in Root Cause Analysis (RCA) Process Training2 days
Automotive Functional Safety ISO 26262 Training Bootcamp4 days
Brainstorming Training2 days
CAPA Management Training4 days
Clinical Trials and Pharmaceutical Root Cause Analysis Training2 days
Corrective and Preventive Action (CAPA) Workshop2 days
Cost of Safety: Investing in a Safer Future2 days
Cost of Security: Balancing Investment and Risk2 days
Design FMEA Training Applied to Semiconductors2 days
Design of Experiments Training | DOE Training for Engineers2 days
Design Verification Plan & Report Training | DVP&R Training2 days
DFMEA Training | Design FMEA Training2 days
DRBFM Training | Design Review Based on Failure Modes Training2 days
Essentials of Measurement System Analysis (MSA): Ensuring Precision and Accuracy in Manufacturing2 days
Fault Tree Analysis (FTA) – Applied to Systems and Software2 days
Fault Tree Analysis Training | FTA Training2 days
Fishbone Diagram Training | Ishikawa Training2 days
FMEA Training | Failure Modes and Effects Analysis2 days
FMEA Workshop | FMEA Hands-on2 days
FMECA Training | Failure Mode, Effects and Criticality Analysis Training2 days
FRACAS Training, Failure Reporting Analysis and Corrective Actions Systems2 days
Functional Safety and Hazard Analysis Training3 days
Fundamentals of Event Tree Analysis (ETA)2 days
Fundamentals of Hazard Analysis Techniques2 days
Fundamentals of Predictive Maintenance2 days
Fundamentals of Probabilistic Risk Assessment (PRA)2 days
Fundamentals of Root Cause Failure & Prediction Analysis2 days
Hazards, Mishap, and Risk Management Workshop2 days
Healthcare Failure Mode and Effect Analysis (HFMEA) Fundamentals | HFMEA Workshop2 days
House of Quality: Building Products That Meet Customer Needs2 days
Implementing Effective Measurement System Analysis (MSA): A Hands-On Workshop2 days
Incident Investigation and RCA Training2 days
Integrated Incident Investigation, RCA, and CAPA Training2 days
Introduction to Event Tree Analysis (ETA)2 days
ISO 26262 Training: Automotive Safety2 days
Mastering Measurement System Analysis (MSA) with Gage R&R2 days
Mastering Process Capability: Understanding Cp and Cpk2 days
Operating and Support Hazard Analysis Workshop2 days
Overview of Bowtie Analysis2 days
PFMEA Training | Process FMEA Training2 days
PPAP Training | Production Part Approval Process2 days
Practical Problem Solving Workshop2 days
Problem Solving Training Certificate2 days
Problem Solving Workshop with 8D Framework3 days
QFD Training | Quality Function Deployment Training2 days
Quality Management System (QMS) Essentials2 days
RCA and Safety with FTA2 days
RCA with 5-Whys Workshop2 days
RCA with Fishbone Workshop2 days
RCA with FMEA and FMECA Training2 days
RCA with FMEA Workshop2 days
RCA with FMEA, FMECA, RBD and FTA2 days
RCA with FTA Workshop2 days
Root cause analysis for Experienced Engineering Professionals2 days
Root cause analysis for Experienced Managers2 days
Root Cause Analysis for Manufacturers2 days
Root Cause Analysis Implementation Workshop2 days
Root Cause Analysis in a Nutshell2 days
Root Cause Analysis Training3 days
Root Cause Analysis Training Crash Course4 days
Root Cause Analysis Training for Beginners2 days
Root Cause Analysis Training For Engineers2 days
Root Cause Analysis Training for Healthcare Professionals3 days
Root Cause Analysis Training for Non-Engineers2 days
Root Cause Analysis Training for Supervisors2 days
Root Cause Analysis Workshop | RCA Implementation | RCA Workshop3 days
Root Cause Analysis | RCA Workshop2 days
Root Cause Failure Analysis with FMEA and FTA2 days
Statistical Process Control (SPC) Workshop for Engineers and Program Managers2 days
Statistical Process Control Training | SPC Training2 days
The Fishbone (Ishikawa) QM Method in a Nutshell2 days
Total Quality Management (TQM): A Comprehensive Approach2 days
Understanding and Managing the Cost of Quality (COQ)2 days
Value Stream Mapping (VSM): Enhancing Flow and Eliminating Waste2 days
Voice of the Customer (VoC): Capturing Customer Insights for Strategic Advantage2 days

Root Cause Analysis Training

Root Cause Analysis (RCA) is widely used in IT operations, manufacturing, telecommunications, industrial process control, accident analysis, medicine and the healthcare industry.

The popularity of Root Cause Analysis is due to its success as finding the root cause of a problem – not just the surface issue.

In other words, reaching the heart of a problem and inspecting its aspects allows RCA to create an efficient, systematic problem-solving approach.

There are several goals involved in the root cause analysis (RCA) process.

The first goal of root cause analysis is to discover the root cause of a problem or event. The second goal is to fully understand how to fix, compensate, or learn from any underlying issues within the root cause.

The third goal is to apply what we learn from this analysis to systematically prevent future issues or to repeat successes. Analysis is only as good as what we do with that analysis, so the third goal of RCA is important.

Core principles also rate highly in root cause analysis because these principles guide effective root cause analysis. These core principles help the analysis quality as well as aid the analyst to gain trust from clients, patients and from stakeholders.

One of the most important core principles of RCA is to focus on correcting and remedying root causes rather than just symptoms. It’s critical that analysts don’t ignore the importance of treating symptoms for short-term relief.

root cause analysis training

The benefits to an organization of a root cause analysis are considerable, such as:

  • Solving real-world problems
  • Lowering operational costs
  • Making workplaces safer
  • Providing an organizational knowledge repository
  • Implementing effective & permanent solutions
  • Improving quality control
  • Preventing failure in maintenance
  • Improving risk and change management

But even with the success of Root Cause Analysis, experts in this area believe organizations can have even greater success with RCA by following a few simple guidelines, such as:

  • Collect the right information.Your analysis will only be as good as the data you collect, so compiling comprehensive, accurate, and consistent information about your incidents is essential.
  • Look beyond the incident report. Take a step back to understand the full chain of events and relationships that led to the incident.
  • Ask questions.The five whys technique is helpful in digging for answers. Start with the problem and work backward to sequence all of the contributing events. Ask why the incident happened. Take that answer and ask why again, drilling down until you reach a cause that can’t be broken down any further. Explore all potential causes initially, and narrow down the list to the most likely culprits.
  • Focus your attention where you can have the greatest impact. Since very few companies have the time or resources to drill down into every incident or claim, it is important to focus attention where you can have the greatest impact. About 80% of your issues will be caused by 20% of your problems – known as the Pareto Principle.

It’s also advisable to include technology in your RCA. Software can help you simplify and streamline the root cause analysis process by seamlessly integrating claim, incident and cause data into one platform.

Software tools designed to support successful Root Cause Analysis follow a structured approach to capture and analyze data, identify and implement corrective actions, and track the progress of new initiatives.

Root Cause Analysis Training Courses by Tonex

Tonex offers more than 30 courses in Root Cause Analysis. Many of the courses focus on the fundamentals of Root Cause Analysis tailored to specific user groups, such as:

Other Root Cause Analysis courses focus more on specific training topics such as the 2-day Statistical Process Control Training course or the 2-day Design Verification Plan & Report Training course.

There are even classes where the focus is on particular tools used in Root Cause Analysis:

The courses cover a wide range of topics including how RCA can be helpful in such areas as:

  • Major accidents
  • Everyday incidents
  • Minor near-misses
  • Human errors
  • Maintenance problems
  • Medical mistakes
  • Productivity issues
  • Manufacturing mistakes
  • Environmental releases
  • Risk analysis, risk mapping


Participants also learn how RCA can be beneficial for:

  • Identifying the burdens and the root causes of problems in order to coming up with permanent solutions
  • Enabling to establish a rational methodology to problem-solving, by utilizing the available data
  • Exploring the current and future needs for organizational improvement
  • Developing repeatable, step-by-step protocols, in which one process verifies the results of another.

The various RCA approaches are also covered. Attendees learn about:

–The “5-Whys” Analysis

–Barrier Analysis

–Change Analysis

–Causal Factor Tree Analysis

–Failure Mode and Effects Analysis (FMEA)

–Fishbone Diagram or Ishikawa Diagram

–Pareto Analysis

–Fault Tree Analysis

Why Choose Tonex?

Tonex has been conducting Root Cause Analysis training throughout the world since 1993. The world class instructors at Tonex have trained engineers, managers and technicians on how to effectively solve problems using a variety of Root Cause Analysis  tools and techniques.

We have clients from organizations, agencies and companies large and small. Many of our customers are repeat clients. One reason is that at Tonex we tailor courses to your group’s specific needs.

Want to know more?

For more information, questions, comments, contact us.

Root Cause Analysis Training