Root Cause Analysis Training
Root Cause Analysis (RCA) is a method of problem-solving used for identifying the root causes of faults or problems.
Organizations ranging from high profile companies to federal agencies (like the U.S. Department of Defense) now use RCA to help resolve issues. Even security firms are now turning to RCA.
Root cause analysis (RCA) benefits an organization in multiple ways.
The big thing is that root cause analysis helps organizations in determining and identifying defects and main causes of defects. By identifying root cause, organizations can find permanent solutions so that a defects re-occurrence can be reduced or eliminated.
Looking at the bigger picture, RCA in general helps companies develop a logical approach to solving problems. After identifying the main cause of a defect, what normally follows is trying to figure out and find out major problem-solving approaches with help of information that is already present.
This often requires identifying what all changes are necessary for software quality improvement once a defect is determined via RCA.
Additionally, root cause analysis also helps in establishing repeatable and appropriate step-by-step processes in which one process might confirm the result of another process.
Root Cause Analysis (RCA) assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires.
Experts in RCA insist it’s critical to look for connections between seemingly unrelated events. The dependencies in modern applications are complicated, and engineers often don’t understand them all. This is especially true in large organizations where teams are responsible for one service and have little overlap with the teams responsible for other services. This process can involve:
- Looking for alerts and/or errors that happened in succession
- Looking for outside factors, like changes in customer usage or announcements from your cloud provider
- Using tools to get an accurate dependencies map
Finding connections and putting the problem into the correct context is key to building a more accurate mental map of how the application behaves in the real world.
Root Cause Analysis Training Courses by Tonex
Tonex offers more than 30 courses in Root Cause Analysis. Many of the courses focus on the fundamentals of Root Cause Analysis tailored to specific user groups, such as:
- Root Cause Analysis Training for Engineers
- Root Cause Analysis Training for Non-Engineers
- Root Cause Analysis Training for Healthcare Professionals
- Root Cause Analysis Training for Supervisors
- Root Cause Analysis Training for Beginners.
Other Root Cause Analysis courses focus more on specific training topics such as the 2-day Statistical Process Control Training course or the 2-day Design Verification Plan & Report Training course.
There are even classes where the focus is on particular tools used in Root Cause Analysis:
The courses cover a wide range of topics including how RCA can be helpful in such areas as:
- Major accidents
- Everyday incidents
- Minor near-misses
- Human errors
- Maintenance problems
- Medical mistakes
- Productivity issues
- Manufacturing mistakes
- Environmental releases
- Risk analysis, risk mapping
Participants also learn how RCA can be beneficial for:
- Identifying the burdens and the root causes of problems in order to coming up with permanent solutions
- Enabling to establish a rational methodology to problem-solving, by utilizing the available data
- Exploring the current and future needs for organizational improvement
- Developing repeatable, step-by-step protocols, in which one process verifies the results of another.
The various RCA approaches are also covered. Attendees learn about:
–The “5-Whys” Analysis
–Barrier Analysis
–Change Analysis
–Causal Factor Tree Analysis
–Failure Mode and Effects Analysis (FMEA)
–Fishbone Diagram or Ishikawa Diagram
–Pareto Analysis
–Fault Tree Analysis
Why Choose Tonex?
Tonex has been conducting Root Cause Analysis training throughout the world since 1993. The world class instructors at Tonex have trained engineers, managers and technicians on how to effectively solve problems using a variety of Root Cause Analysis tools and techniques.
We have clients from organizations, agencies and companies large and small. Many of our customers are repeat clients. One reason is that at Tonex we tailor courses to your group’s specific needs.
Want to know more?
For more information, questions, comments, contact us.
Root Cause Analysis Training