Course NameLength
5S Manufacturing Audit Workshop2 days
6M of Production2 days
Additive Manufacturing Systems Engineering and Design2 days
Advanced Product Quality Planning Workshop2 days
Advanced Quality Control Tools for Manufacturing, Construction, and Maintenance Training2 days
Advanced Quality Control Tools Training2 days
AS9100 Quality Management Systems Training2 days
Basics of Logistics for Engineers2 days
Command and Control Software Training3 days
Configuration Management Training | Equipment, Systems, Ships, Submarines, Carriers, and Shore Activities2 days
Customer Feedback and Quality Improvement Training2 days
Demand Driven Supply Chain Management Essential2 days
Design for Manufacturing & Assembly (DFM/DFA) Workshop2 days
Design for Manufacturing and Assembly (DFMA) Training2 days
Digital Engineering and Manufacturing Excellence Workshop2 days
Fleet Readiness Logistics Course3 days
Foundations in Structural, Mechanical, and Fabrication Engineering2 days
Fundamentals of Supply Chain Attacks with Product Security Testing2 days
Fundamentals of Configuration Management2 days
Fundamentals of Multinational Logistics2 days
Fundamentals of Predictive Maintenance Techniques2 days
Fundamentals of Process Optimization and Control2 days
Fundamentals of Production Monitoring and Optimization2 days
Fundamentals of Quality Management Systems (QMS)2 days
Integrated Logistics Support Training | ILS Training4 days
Integrated Quality Management Systems Training2 days
Introduction to '5 Whys QM'2 days
Introduction to AS6500, Manufacturing Management Program2 days
Introduction to Quality Control and Assurance2 days
Introduction to Quality Toolbox: Seven Tools for Quality2 days
Jidoka Workshop2 days
Logistics and Supply Management Training Crash Course4 days
Manufacturing Process Reliability2 days
MRO Supply Chain Management Workshop | MRO (Maintenance, Repair, and Operations)2 days
Operations and Supply Chain Management Workshop2 days
Prescriptive Analytics for Efficient Supply Chains2 days
Process Automation and Workflow Optimization Training2 days
Product Life Cycle Quality Methods2 days
Product Support Lifecycle Costing Training3 days
Product Systems Engineering Course2 days
Protective and Emergency Equipment engineering2 days
Quality and Process Improvement2 days
Quality Assurance Systems Engineering Training2 days
Quality Auditing Training2 days
Quality Control Techniques for Maintenance Training2 days
Quality Control Training Sessions for Manufacturing and Construction2 days
Quality Management for Managers2 days
Regulatory Compliance and Quality Standards in Manufacturing and Construction2 days
Risk Management in Quality Control Training2 days
Statistical Process Control (SPC) for Manufacturing Training2 days
Supply Chain and Logistics Operations Management Workshop2 days
Supply Chain Management Essentials2 days
Supply Chain Management Workshop2 days
Supply Chain Management Workshop: Transportation and Warehousing Operations2 days
Supply Chain Planning with Machine Learning2 days
Supply Chain Risk Management Framework Workshop2 days
Supply Chain Transformation through Performance Analysis2 days
Supply Support Logistics Course | SSLC | Supply Support Logistics Training3 days
The Pillars of Additive Manufacturing2 days
Total Quality Management (TQM) Workshop2 days

Operation Management and Support Training

Operations management involves planning, organizing and supervising processes and making necessary improvements for increased profitability.

Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers and using technology. Operations is one of the major functions in an organization along with supply chains, marketing, finance and human resources. The operations function requires management of both the strategic and day-to-day production of goods and services.

Operations management used to be called production management. Historically, it  began with the division of production, starting with ancient craftsmen, but spreading more widely only by adding the concept of interchangeability of parts in the 18th century, ultimately sparking the industrial revolution.

This area of business advanced as the economies in the developed world gradually shifted to be service-based. That’s when all the corporate functions, including product management, started to integrate them. The service side also began its approach by applying product management principles to the planning and organizing of processes, to the point where it made more sense to call it operations management.

Today, operations management is generally considered a multidisciplinary functional area in a company, just like finance and marketing. The focus is on making sure the materials and labor, or any other input, is used in the most effective and efficient way possible within an organization – thus maximizing the output.

Operations managers need to be multitaskers. That’s because they are faced with multiple challenges, including:

  • Need to improve process quality — From keying errors to compliance issues, employee errors can come at a high cost to an organization, especially if you consistently notice similar errors by multiple users.
  • Staying on top of customer satisfaction — Investigating customer satisfaction and reporting any issues also falls on the shoulders of operations.
  • Concerns over productivity – Operations managers often find themselves in the hot seat to push employees to work faster and better.
  • Dealing with reporting – It’s not uncommon for operations managers to be responsible for corporate reporting, including the compilation of financial and performance data and the communication of this data to stakeholders.
  • Recruiting the right talent — A well-planned and well-executed onboarding process is critical.

The benefits of having an efficient operations manager are considerable. Effective operations managers apply ideas and technologies to increase productivity and reduce costs, improve flexibility to meet rapidly changing customer needs, shorten delivery time, enhance product quality and improve customer service.

Analysts agree that in today’s competitive business landscape, effective operations management is key in driving organizational success.

Consequently, organizations need to stay up to date in the field of operations management as it undergoes significant changes due to the evolution of digital technology.

Delivering exceptional customer experiences while optimizing operations and streamlining processes should be the objective of organizations while experiencing digital transformations.

Studies are quite clear that organizations that have embraced automation technologies have been able to reduce time spent on processes and can therefor shift focus toward enhancing customer service.

Experts in this field point to specific areas of an organization where excellent operations management has exceptional importance, such as:

  • Seamless Daily Activities: Operations management maintains a competitive edge by meeting deadlines and delivering on time.
  • Cost Reduction and Revenue Generation: This increases production and delivery, driving enhanced revenue generation.
  • Employee Motivation and Productivity: Growth opportunities motivate employees, increasing productivity and commitment to organizational objectives.
  • Separation From the Competition: This allows organizations to stay ahead of the competition and also achieve long-term success.

Operation Management and Support Training Courses by Tonex

Operations Management and Support Training Courses address the design and management of products, processes, services and supply chains including: acquisition, development and utilization of resources.

Learn about strategic to tactical and operational levels, strategic issues, tactical issues such as layout and structure, project management methods, and equipment selection and replacement and Operational issues such as scheduling and control, inventory management, quality control and inspection, materials handling and equipment/system maintenance policies.

Tonex offers several courses in Operation Management including the 4-day Logistics and Supply Management Training Crash Course where participants learn how the majority of a system’s life-cycle costs can be attributed directly to operations and support costs once the system is fielded.

Another popular Operation Management course, Command and Control Software Training, is a 3-day program where attendees learn how to specify, plan, develop, deliver, use, maintain and operate a Command and Control Software supporting functions such as tracking, common operating displays, security architectures, simulation and cross domain solutions.

Tonex also offers hard to find courses, such as our Configuration Management Training course that covers all the configuration of equipment, systems, ships,  submarines, carriers and shore activities.

Three other popular courses:

Product Support Lifecycle Costing Training – Covers all aspects of product support lifecycle costing planning, methods, and tools.

Fleet Readiness Logistics Course – Participants learn to demonstrate knowledge of procedures and policies for fleet reediness and logistic aspects.

MRO Supply Chain Management Workshop – A course designed to provide participants with a comprehensive understanding of the key principles, strategies, and best practices involved in effectively managing MRO supplies within an organization.

Why Choose Tonex?

For nearly 30 years Tonex has been a leader in technology and advanced business courses. Our world class instructors are not only experts in their field but they also bring real world experience into the classroom.

Our customers range from individuals to organizations and agencies as well as businesses both large (Fortune 500) and small. Many of our clients are ongoing because they know Tonex can tailor courses to meet their specific needs.

Want to know more? For more information, questions, comments, contact us.

Operation Management and Support Training