Implemented within a business environment, conflict management usually involves effective communication, problem resolving abilities and good negotiating skills to restore the focus to the company’s overall goals.
In 1964, conceptual schemes were first presented for classifying the modes for handling interpersonal conflicts. In the 1970s and 1980s, researchers began using the intentions of the parties involved to classify the styles of conflict management that they included in their models.
Today, conflict management is considered a crucial skill in order to successfully manage a workforce, especially considering the competitive nature of employees vying for recognition within the typical business structure.
Conflict can be internal when the conflict is only within the individual; it is external if it is between two or more individuals or between groups.
Conflict situations can be triggered by fear, force, sense of fairness and funds. In other words, conflict is inevitable. When there are differences in background and orientations among employees in working toward a goal, conflict arises.
But despite the inevitability of conflict, it can be minimized and even resolved when properly dealt with.
Unchecked and unmanaged, conflict can be negative and corrosive. But when the competition of ideas is suppressed, conformity stifles creativity. The challenge is to reduce the corrosion while stimulating the creativity.
Resolving conflict is seldom easy, but doing nothing can be more damaging than the conflict itself. If a workplace problem persists without resolution, this does not reflect well on leadership. In fact, a leader reluctant to get involved will be perceived as timid or inept.
Perhaps even worse than avoidance is when a manager opts to send a conflict up the ladder rather than try for resolution in the area where the problem festers. Besides that, by making an issue someone else’s problem, we miss opportunities to learn how to manage effectively.
Conflict Management Training Course by Tonex
Conflict Management Training is a 1-day fundamental training course.
Participants learn the causes of conflict and how to prevent issues before they escalate. Participants also learn stress management techniques, and how to become more self-aware of conflict and its effect on the workplace.
Learning Objectives
- Define types of conflict and their causes
- Discuss and implement the conflict resolution process
- Identify conflicts and how to prevent an issue before it escalate
- Develop communications skills and technique
Training Outline
Overview of Conflict Management
- What is a Conflict?
- Sources of Conflict
- Needs and Beliefs
- Emotions in Conflict
- What is Conflict Resolution?
Consequences of Conflict
- Positive Results for Self
- Reconciliation of Interests
- A Sense of Identity
- Interaction
- Internal Change
- Clarification of the Real Problem
- Positive Results for Self
Positive Results for the Group
- Increased Trust
- Increased Productivity and Results
- Group Unity
Negative Results
- A Lack of Trust
- Conflicts Happen More Often
- Systematic Concerns
- Poor Intentions
- Diminishing of Group Unity and Alliance
Conflict Outcomes
- Dominance Turns into Resentment and Destruction
- Withdrawal and Lowered Self-Image
- Compromise of Resolution
- Types of Strategies
Emotions in Conflicts
- Perception and Group Morale
- Conflict Cycle
- Achieving Mutual Respect
- Coping with Stress and Negative Reactions
Principals of Conflict Resolution
- Respect and Integrity
- Rapport
- Resourcefulness
- A Constructive Approach and Attitude
- Basis of Presuppositions
Conflict Resolution Process
- Four Stages: Awareness, Self-Preparation, Conflict Reduction, and Negotiation.
- Awareness
- Self-Preparation
Conflict Reduction
- Diffuse Negative Reactions
- Bring Sides Together to Clarify Differences:
- Decide to Settle Destructive Behavior and Negative Attitudes
Negotiation
- Identify Problems
- Identify Interests of Each Party
- Evaluate Options for a Solution
- Decide on an Acceptable Solution
- Develop Action Plan
- Develop a Process for Evaluation
- Explore Emotions Afterwards
Conflict Management Training