Incident Investigation and RCA Training course combines incident investigation and RCA and provides participants with a comprehensive understanding of conducting thorough investigations and applying RCA techniques to identify root causes. These programs often cover incident reporting, evidence collection, interview techniques, and reporting findings.
Incident investigation and root cause analysis (RCA) training covers the integration of RCA and incident investigation to improve safety and prevent problems from recurring. Incident investigation is the process of gathering information about an incident, identifying the causes, and making recommendations for corrective actions. RCA is a more in-depth process that uses a systematic approach to identify the root causes of problems.
Incident Investigation and RCA training course is designed for engineers, managers, technicians, and other professionals responsible for identifying and preventing incidents
Learning Objectives:
Upon completion of Incident Investigation and RCA training, participants will:
- Learn how to identify the root cause of incidents and problems.
- Learn how to prevent incidents from happening again.
- Learn how to write effective root cause analysis reports.
- Learn how to implement corrective actions.
- Gain the skills and knowledge necessary to improve your organization’s safety and quality.
Course Outlines:
Introduction to incident investigation and RCA
- Purpose and benefits of incident investigation and RCA
- The different types of incidents
- The incident investigation process
- Root cause analysis (RCA)
- Corrective and preventive action plans
- Modeling and analysis of incident investigation and RCA activities
Introduction to root cause analysis (RCA)
- What is root cause analysis?
- Purpose of RCA (Root cause analysis)
- Value proposition and benefits of root cause analysis
- Different types of root cause analysis
- Corrective actions, preventive actions, and deviations
- The RCA process
- Corrective and preventive action plans
- Steps involved in conducting a root cause analysis
- Gather the data
- Identify the problem
- Develop hypotheses
- Test hypotheses
- Identify root causes
Tools and techniques used in root cause analysis
- Overview of RCA tools and techniques
- Five Whys
- Fishbone diagram
- Pareto chart
- Fault tree analysis (FTA)
- Event Tree analysis (ETA)
- 8D method
How to write a root cause analysis report
- Description of the incident
- Timeline
- Problem statement
- Symptoms of the problem
- Collected Data
- Causes of the problem
- Immediate and root causes
- Corrective actions
- Review and evaluation
- Recommendations
How to implement corrective actions
- Identify the corrective actions
- The purpose of CAPA (Corrective and preventive action)
- The different types of CAPA
- The CAPA process
- Root cause analysis
- Corrective and preventive action plans
- Documentation: How to document CAPA activities
- Develop a plan for implementing the corrective actions
- Monitor the effectiveness of the corrective actions
Workshop 1:
Working with root cause analysis (RCA) tools
- Different types of root cause analysis
- Steps involved in conducting a root cause analysis
- Tools and techniques used in root cause analysis
- Best practices to write a root cause analysis report
- Best practices to implement corrective actions