Price: $2,450.00

Length: 3 Days
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Technical Communication Level II Training

Technical Communication Level II Training Course Description

Technical Communication Level II Training helps you improve your already developed communication skills, and enhance your capability to define a document’s audience and intention to demonstrate the knowledge in a the form possible. We will help you enhance your technical writing style and performance while developing writing samples that contain a diverse kind of document for both print and online presentation. We will discuss various advanced technical communication tools and technology, as well as the existing web content and structuring languages.

Technical Communication Level II Training teaches you define the research problem, purpose, and the significance of the study you are going to communicate the outcome of.

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Technical communication is written and oral communication tools and techniques used in business and industrial applications. Technical communication concentrates on communicating the matters associated with products and services—how to produce them, advertise them, manage them, provide them, and use them.

Technical Communication Level II Training is mostly dedicated to practical exercises including practicing with various templates, role-playing, group activities, short presentations by participants, and hands-on workshops.


Technical Communication Level II Training is a 3-day course designed mainly for:

  • Supervisors, managers, colleagues at work, subordinates, vendors, and customers.
  • As a professional technical communicator, a staff at a firm, or a consumer, you can benefit from this training
  • Scientists, engineers, teachers, researchers, IT professionals

Training Objectives

Upon the completion of Technical Communication Level II Training, the attendees are able to:

  • Describe and comprehend technical communication
  • Apply various channels of oral and written technical communication skills
  • Fully comprehend the value of technical communication
  • Appreciate the significance of teamwork in technical communication
  • Handle challenges of effective teamwork
  • Manage conflicts in collaborative projects
  • Employ the checklist to team tasks

Course Outline

Overview of Technical Communication

  • Technical communication definition
  • Technical communication application in business
  • Technical communication application in industry
  • Technical communication application in academia
  • Benefits and issues
  • Background
  • Purpose of the research
  • Importance of the research
  • Research outline
  • Effective technical communication characteristics
  • Overview of technical communication education
  • Technical communication from its engineering roots to IT
  • Communication skills from the employer point of view
  • Fundamental skills of technical communicators
  • Technical communication models

Empirical Aspect of Technical Communication

  • Research methods
  • Literature research
  • Interviews outcome
  • Discussing the results of a research
  • Presenting the main outcomes

Characteristics of Effective Technical Information

  • Easy to use
    • Task oriented
    • Accurate
    • Complete
  • Easy to understand
    • Clear
    • Concrete
    • Stylish
  • Easy to find
    • Organized
    • Retrievable
    • Visually effective

Core Skills For Technical Communicators

  • Main skills
    • Collaborating with subject-matter experts and with co-workers
    • Writing clearly for the target audiences and for clearly defined purposes
    • Creating communication products that are realistic and free of errors
    • Analyzing and using technologies
    • Ability to use creativity and assessing one’s own work and the work of others
  • Secondary skills
    • Applying technologies to develop documentation in multiple media
    • Writing, editing, and examining different technical communication documents
  • Additional skills
    • Ability in usability challenging, particular sourcing and content management
    • Skills in instructional planning, budgeting, and oral presentations
    • Skills in research, multimedia, and awareness of cultural varieties

Communication Channels

  • E-mail
  • Leading meetings
  • Memos
  • Conducting interviews
  • Letters
  • Making sales calls
  • Reports
  • Managing others
  • Proposals
  • Participating in teleconferences and videoconferences
  • Fliers
  • Facilitating training sessions
  • Fliers
  • Facilitating training sessions
  • Brochures
  • Participating in collaborative team projects
  • Faxes
  • Providing customer service
  • Internet Web sites
  • Making telephone calls
  • Intranet Web sites
  • Leaving voice-mail messages
  • Extranet Web sites
  • Making presentations at conferences or to civic organization
  • Instant Messaging
  • Participating in interpersonal communication at work
  • Blogging
  • Conducting performance reviews
  • Job information (resumes, letters of application, follow-up letters, interviews)

The Role of Technical Communication in Business

  • Maintaining great customer–client relations
  • Saving time
  • Saving money
  • Interpersonal communication
  • Providing progress reports
  • Developing sales letters, brochures, and fliers.
  • Developing user manuals
  • Developing technical descriptions
  • Participating in teleconferences or videoconferences (oral communication)
  • Writing impressive resumes
  • Web help screens
  • Designing internet websites and blogs

The Importance of Teamwork

  • Partnership
  • The “Silo Building” issue
  • Top skills employers are looking for in their personnel
  • Diversity of opinion
  • Checks and balances
  • Broad-based understanding
  • Empowerment
  • Team Building
  • Challenges to effective teamwork

Human Performance Improvement (HPI)

  • Collaborative breakdowns
    • Knowledge
    • Resources
    • Processes
    • Information
    • Support
    • Wellness
  • HPI intervention methods
    • Enhanced reward packages
    • Employee gratitude programs
    • Revised performance evaluations
    • Enhanced employee training
    • Simulations
    • Mentoring or coaching
    • Restructured work ecosystems for better ergonomics
    • Safety executions
    • Strategic planning modifications
    • Advanced and improved communication channels
    • Health and wellness alternatives

Managing and Resolving Conflict in Cooperative Projects

  • Choosing a team leader
  • Establishing guidelines
  • Ensuring everybody has compatible hardware and software
  • Inspiring equal discussion and contribution
  • Discouraging taking sides
  • Seeking agreement
  • Outlining topics
  • Developing subcommittees
  • Looking for the good in the bad
  • Handling individuals individually
  • Staying calm
  • Eliminating, reassign, or replacing if necessary

TONEX Case Study Sample

You are the team leader of a work project. The team has been working on this project for a year, during which the team has had meetings weekly, every Thursday at 8:00 A.M. It is now time to analyze the team’s achievement and areas needing enhancement.

Your purpose will be to recommend modifications as required before the team starts its second year on this project. You have identified the following problems.

  • One team member misses meetings regularly
  • Another team member keeps talking a lot during
    the meetings
  • A third team member almost never delivers her input during the meetings
  • A fourth team member is very irritated during the meetings
  • A fifth employee is overly violent


  • How would you handle these issues?
  • Analyze the problem(s)
  • Brainstorm, what gaps might be present that cause these problems?
  • Create or envision solutions
  • How would you solve the problems?
  • Plan your approach
  • Implement verifiable measures of success (including time frames and quantifiable actions).

Technical Communication Level II Training

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