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QFD Training, Quality Function Deployment Training

QFD Training, Quality Function Deployment Training Course covers the techniques and principals of QFD, plus it gives you a brief historical background and benefits of the QFD.

QFD Training, Quality Function Deployment Training

QFD training also teaches you all the calculation and data collecting methods required for the four phases of QFD process. Through this hands-on seminar, you will also learn how to design strong products and services, how to document process design policies, and how to develop effective control and maintenance systems.

What is Quality Function Deployment (QFD)?

A systematic methodology to identify the customer’s needs, specifications, and expectation and then translate them into measurable plans to design and produce the products that satisfy the customers.

Origin of QFD

QFD was first created and developed in Japan in 1966 by Dr. Yoji Akao. Dr. Akao described the QFD as “a method wily to transform qualitative user demands into quantitative parameters, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process”.

QFD’s Applications

  • Is used in diverse applications including variety of services, products, military needs, and developing technology goods.
  • Is applied in the ISO 9000:2000, which is concentrated on the customer’s needs and satisfaction.

Benefits of QFD

  • It clarifies the difference between the customer’s “true need” from the customer’s wants
  • It sates the customer’s perspective regarding the value of a service of a product
  • It enlightens how customers get attracted, select, and become satisfied
  • It identifies which features should and which shouldn’t be included
  • It determines the sufficient level of performance required to satisfy the customer
  • It transfers the customer’s needs and wants into measurable actions through design, develop, produce, and service

What Does QFD Training Teach You?

  • The Voice of Customer (VOC)
  • Definition of QFD
  • Roadmap to QFD
  • QFD methodology
  • Competitive analysis
  • Methods of gather the VOC data
  • Affinity diagrams, tree diagrams, cause & effect diagrams, flow charts
  • Quality plan development
  • Translating the VOC data into a specification
  • Constructing the House of Quality (HOQ)
  • Competitive benchmarking
  • Risk analysis
  • Analyzing the HOQ results
  • Phases of QFD
  • Implementing QFD


  • The QFD training offered by TONEX encompass all the knowledge, techniques, practices, and tips you need to know to perform QFD
  • TONEX offers many in-class activities including hands on exercises, case studies, and workshops in their training session
  • TONEX instructors are selected from those who have the experience of teaching in academia and serving in industry. Therefore, they are familiar with the business world and its challenges, while they know the techniques and methods of effective training
  • You will receive great deal of knowledge in only two days
  • TONEX has an outstanding record of clients from both government and private sectors


The QFD training is a 2-day course designed for:

  • New product development personnel
  • Project managers
  • Marketing and sales teams
  • R&D personnel
  • Design product and process team
  • Manufacturing engineers and managers
  • Service teams
  • Quality personnel
  • Quality consultants, Six Sigma, Lean Sigma, DFLS, DFSS, etc
  • All individuals involved in QFD procedures

What Will You Learn?

Below are the major topics are covered in the QFD training (more details can be found under the full course description):

  • Overview to Quality Function Deployment (QFD)
  • QFD Conceptual Phases
  • Prior to QFD Process
  • The Voice of the Customer
  • The VOC Research Procedure
  • Needs and Solutions
  • QFD Matrix
  • The House of Quality (HOQ)
  • Outside the House of Quality
  • Design Deployment in QFD
  • QFD Process Planning
  • QFD Production Control
  • QFD’s Most Common Tools
  • Affinity Diagrams
  • Tree Diagrams
  • Cause and Effect Diagrams
  • Flow Charts
  • TONEX Hands-On Workshop Sample

QFD Training, Quality Function Deployment Training

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