Certified Conflict and Engagement Facilitator Certification Program by Tonex
This program equips professionals with the skills to manage complex stakeholder relationships and resolve conflicts effectively. It covers conflict resolution strategies, communication techniques, and negotiation methods. Participants will learn how to foster collaboration, handle disputes, and build trust in challenging environments. The course includes real-world case studies and expert-led discussions to enhance practical knowledge. Designed for senior project managers, consultants, and mediators, this certification validates expertise in conflict management and stakeholder engagement. Graduates will be able to facilitate productive discussions, mediate disputes, and drive positive outcomes in diverse organizational settings.
Audience:
- Senior project managers
- Business consultants
- Mediators and facilitators
- Organizational leaders
- Human resource professionals
- Policy advisors
Learning Objectives:
- Understand the principles of conflict resolution and engagement
- Develop effective communication and negotiation strategies
- Apply conflict management techniques to real-world scenarios
- Foster collaboration and trust among stakeholders
- Mediate disputes and guide resolution processes
Program Modules:
Module 1: Foundations of Conflict Resolution
- Types and causes of conflict
- Conflict resolution frameworks
- The psychology of conflict
- Emotional intelligence in conflict management
- Ethical considerations in mediation
- Conflict resolution in multicultural environments
Module 2: Communication and Negotiation Strategies
- Active listening techniques
- Persuasive communication methods
- Managing difficult conversations
- Negotiation tactics and approaches
- Overcoming communication barriers
- Non-verbal communication in conflict
Module 3: Stakeholder Engagement and Relationship Management
- Identifying key stakeholders
- Stakeholder needs and expectations
- Building and maintaining trust
- Strategies for stakeholder alignment
- Managing competing interests
- Collaborative decision-making
Module 4: Conflict Mediation and Resolution Techniques
- The mediation process
- Role of the facilitator in conflict resolution
- Interest-based vs. position-based mediation
- Managing high-stakes disputes
- De-escalation strategies
- Resolving impasses in negotiations
Module 5: Conflict Resolution in Organizations
- Workplace conflict dynamics
- Leadership’s role in conflict resolution
- Organizational policies for conflict management
- Addressing power imbalances
- Team conflict resolution strategies
- Preventative conflict management
Module 6: Case Studies and Best Practices
- Real-world conflict resolution examples
- Lessons from successful mediations
- Common pitfalls and how to avoid them
- Case study analysis and discussion
- Strategies for continuous improvement
- Developing a conflict resolution framework
Exam Domains Title List:
- Principles of Conflict Resolution
- Advanced Communication Techniques
- Stakeholder Engagement Strategies
- Mediation and Negotiation Approaches
- Organizational Conflict Management
- Case Analysis and Practical Application
Course Delivery:
The course is delivered through a combination of lectures, interactive discussions, expert-led workshops, and real-world case studies. Participants will have access to online resources, including readings and conflict resolution frameworks.
Assessment and Certification:
Participants will be assessed through quizzes, assignments, and a final evaluation. Upon successful completion, participants will receive a certificate in Certified Conflict and Engagement Facilitator.
Question Types:
- Multiple Choice Questions (MCQs)
- True/False Statements
- Scenario-based Questions
- Fill in the Blank Questions
- Matching Questions (Matching concepts or terms with definitions)
- Short Answer Questions
Passing Criteria:
To pass the Certified Conflict and Engagement Facilitator exam, candidates must achieve a score of 70% or higher.
Advance your career with the Certified Conflict and Engagement Facilitator certification. Enroll today and become a leader in conflict resolution and stakeholder engagement!