ISO-IEC 20000 IT Service Management System Training by Tonex
Tonex offers an ISO/IEC 20000 IT Service Management System training course that is designed to help you understand the requirements of the standard and how to implement an effective ITSMS.
The Tonex ISO/IEC 20000 IT Service Management System training course is a valuable resource for anyone who wants to learn more about the standard or who is responsible for implementing an ITSMS in their organization. The course is well-structured and informative, and the instructor is knowledgeable and experienced.
Audience:
The Tonex ISO/IEC 20000 IT Service Management System training course is designed for a wide range of audiences, including:
- IT managers
- IT service managers
- IT service delivery professionals
- IT auditors
- IT consultants
- Business managers
- Anyone who is interested in learning more about IT service management
Learning Objectives:
By the end of the course, you will be able to:
- Explain the purpose and benefits of ISO/IEC 20000
- Identify the requirements of the standard
- Describe the ITIL® framework and how it aligns with ISO/IEC 20000
- Explain the process of implementing an ITSMS
- Use the tools and techniques used to manage an ITSMS
Course Outlines:
Module 1: Introduction to IT Service Management
- What is IT service management?
- The benefits of IT service management
- The role of IT service management in achieving business goals
- The ISO/IEC 20000 standard
- The ITIL® framework
Module 2: The Requirements of ISO/IEC 20000
- The scope of the standard
- The key requirements of the standard
- The process model
- The management system
- The supporting documentation
Module 3: Implementing an ITSMS
- The planning phase
- The implementation phase
- The operation phase
- The improvement phase
Module 4: Tools and Techniques for Managing an ITSMS
- Risk management
- Incident management
- Problem management
- Change management
- Configuration management
- Release management
- Service level management
- Financial management
- Supplier management
Module 5: Case Studies
- Case studies of organizations that have implemented ISO/IEC 20000
Module 6: Examination
- The examination is a multiple-choice exam that tests your knowledge of the material covered in the course.