Certified Hyperscale Data Center Operations Manager (CHDCOM) Certification Program by Tonex
The Certified Hyperscale Data Center Operations Manager (CHDCOM) Certification Program by Tonex prepares operations leaders to manage large scale, high availability data center environments with disciplined processes, strong governance, and measurable performance controls. Participants learn how to oversee critical environment operations, maintenance planning, reliability programs, change control, incident response, staffing readiness, operational reporting, and service level expectations across complex hyperscale facilities.
The program emphasizes practical decision making for managers responsible for uptime, safety, asset performance, capacity planning, energy efficiency, vendor coordination, and operational resilience. It also addresses how modern monitoring platforms, automation tools, and operational data improve visibility across electrical, mechanical, facility, and IT supporting systems.
Cybersecurity is a critical concern in hyperscale operations because physical infrastructure, automation platforms, monitoring systems, access control, and operational workflows are increasingly connected. Strong cybersecurity practices help protect facility controls, operational data, maintenance systems, and incident response processes from disruption, misuse, or unauthorized access.
Learning Objectives
- Manage hyperscale data center operations using structured governance and performance controls.
- Apply preventive, predictive, and condition based maintenance strategies.
- Control operational risk through MOPs, SOPs, EOPs, change review, and escalation.
- Monitor availability, capacity, cooling, energy, environmental, and asset performance.
- Use DCIM, BMS, EPMS, CMMS, and observability platforms for operational insight.
- Build staffing, training, readiness, and vendor coordination programs.
- Strengthen cybersecurity awareness across facility systems, monitoring tools, access processes, and operational workflows.
Audience
- Data Center Operations Managers
- Facility Managers
- Critical Environment Teams
- Reliability Engineers
- Maintenance Managers
- NOC Teams
- Security Managers
- Asset Managers
- Cybersecurity Professionals
- Infrastructure Operations Leaders
- Technical Program Managers
Course Modules
Module 1: Hyperscale Operating Model and Governance
- Hyperscale operations structure
- Service level expectations
- Operational ownership models
- Facility performance governance
- Shift handover discipline
- Vendor accountability practices
- Management reporting routines
Module 2: Critical Environment Control and Readiness
- Electrical system oversight
- Mechanical system coordination
- Cooling plant awareness
- Environmental condition tracking
- Critical load protection
- Operational readiness checks
- Facility resilience planning
Module 3: Maintenance Reliability and Asset Stewardship
- Preventive maintenance planning
- Predictive maintenance methods
- Condition based maintenance
- Reliability centered operations
- Spare parts governance
- Asset lifecycle tracking
- Maintenance quality assurance
Module 4: Change Incident Risk Control Frameworks
- MOP development practices
- SOP governance methods
- EOP activation planning
- Change approval workflow
- Incident command structure
- Escalation decision rules
- Root cause documentation
Module 5: Operational Intelligence Tools and Automation
- DCIM operational visibility
- BMS monitoring workflows
- EPMS performance tracking
- CMMS work order control
- Alarm management practices
- Automation governance controls
- Observability data review
Module 6: Capacity Energy Safety and Compliance
- Capacity forecasting methods
- Energy performance tracking
- Cooling efficiency review
- Asset inventory governance
- Safety program oversight
- Physical security coordination
- Compliance evidence management
Exam Domains
- Critical Environment Operations
- Maintenance and Reliability
- Change, Incident, and Risk Management
- Monitoring, Tools, and Automation
- Capacity and Energy Management
- Safety, Security, and Compliance
Course Delivery
The course is delivered through lectures, interactive discussions, structured workshops, case based reviews, and project based learning facilitated by experts in hyperscale data center operations. Participants will have access to online resources, readings, operational templates, case studies, and practical tools for applying data center operations management concepts in real facility environments.
Assessment and Certification
Participants will be assessed through quizzes, assignments, scenario based activities, and an operations readiness plan. Upon successful completion of the course and required assessment activities, participants will receive a certificate in Certified Hyperscale Data Center Operations Manager (CHDCOM) Certification Program by Tonex.
Question Types
- Multiple Choice Questions (MCQs)
- Scenario-based Questions
Passing Criteria
To pass the Certified Hyperscale Data Center Operations Manager (CHDCOM) Certification Training exam, candidates must achieve a score of 70% or higher.
Enroll in the Certified Hyperscale Data Center Operations Manager (CHDCOM) Certification Program by Tonex to strengthen your ability to lead reliable, secure, efficient, and well governed hyperscale data center operations.