Certified Professional in Technical Communication (CPTC) Certification Course by Tonex
The Certified Professional in Technical Communication (CPTC) program focuses on developing expertise in writing a wide range of professional documents, including briefs, reports, responses to routine inquiries, system architectures, and Standard Operating Procedures (SOPs). This certification is ideal for professionals who need to communicate complex information in a clear, concise, and structured manner, ensuring that their audience can easily understand and act on the information presented.
Learning Objectives:
By the end of this certification program, participants will be able to:
- Write clear and structured briefs for decision-making, summarizing key information succinctly.
- Create detailed technical reports that convey complex information effectively to diverse audiences.
- Formulate accurate and professional responses to routine inquiries, providing relevant information in a timely manner.
- Develop and document system architectures with precise technical language and structured diagrams.
- Draft Standard Operating Procedures (SOPs) that are clear, detailed, and easy to follow for operational tasks.
- Enhance technical writing skills to improve clarity, coherence, and impact in professional communication.
Target Audience:
- Engineers and Technical Professionals
- Managers and Project Leaders
- Analysts and Business Consultants
- IT and System Architects
- Compliance and Quality Assurance Personnel
- Administrative and Operational Staff
- Any professional involved in writing technical documents
Program Agenda:
Day 1: Writing Briefs, Reports, and Responses to Routine Inquiries
9:00 AM – 10:30 AM: Writing Effective Briefs
- The purpose of briefs: Decision-making support and information summaries.
- Structuring a brief: Key components (background, analysis, recommendation).
- Writing concisely and effectively for busy decision-makers.
- Case studies: Reviewing successful examples of well-structured briefs.
10:30 AM – 10:45 AM: Break
10:45 AM – 12:30 PM: Crafting Detailed Technical Reports
- Introduction to technical report structure and purpose.
- Identifying the audience and tailoring reports for different stakeholders.
- Writing clear executive summaries, conclusions, and recommendations.
- Formatting, tables, charts, and figures for enhanced clarity and visual appeal.
12:30 PM – 1:30 PM: Lunch Break
1:30 PM – 3:00 PM: Responding to Routine Inquiries
- Understanding the role of written responses in professional settings.
- Structuring responses: Greetings, main content, and closing.
- Techniques for writing concise and professional responses.
- Practicing the creation of responses to typical industry inquiries.
3:00 PM – 3:15 PM: Break
3:15 PM – 5:00 PM: Hands-On Writing Exercise
- Practical session: Drafting briefs, reports, and responses.
- Peer review and feedback on written documents.
- Best practices for revising and refining technical communication.
Day 2: Writing System Architectures and Standard Operating Procedures (SOPs)
9:00 AM – 10:30 AM: Writing System Architectures
- Introduction to system architecture documentation.
- Best practices for documenting hardware, software, and network architectures.
- Visual communication in architectures: Diagrams, flowcharts, and system maps.
- Writing for technical and non-technical audiences in system architecture documents.
10:30 AM – 10:45 AM: Break
10:45 AM – 12:30 PM: Developing Standard Operating Procedures (SOPs)
- Understanding the importance of SOPs in maintaining operational consistency.
- Structuring an SOP: Introduction, purpose, scope, responsibilities, procedures, and review mechanisms.
- Writing clear, step-by-step instructions for operational tasks.
- Ensuring compliance and clarity in SOPs for critical processes.
12:30 PM – 1:30 PM: Lunch Break
1:30 PM – 3:00 PM: Advanced Techniques in SOP and Architecture Documentation
- Techniques for enhancing clarity and readability in SOPs.
- Ensuring accuracy and completeness in system architecture documentation.
- Incorporating user feedback to improve the effectiveness of SOPs and architectures.
- Practical examples of architecture and SOP documentation.
3:00 PM – 3:15 PM: Break
3:15 PM – 5:00 PM: Hands-On Writing Workshop
- Group exercise: Drafting SOPs and system architectures.
- Peer review and collaborative improvement of written documents.
- Best practices for maintaining and updating technical documentation.
Exam Information:
Exam Format:
- Format: 40 multiple-choice questions and a short written assignment.
- Duration: 90 minutes.
- Passing Score: 70% or higher.
Exam Objectives:
- Evaluate participants’ ability to write concise and structured briefs, reports, and inquiries.
- Assess knowledge of system architecture documentation and SOP writing.
- Measure the ability to apply technical writing principles to real-world scenarios.
- Evaluate proficiency in writing clear, concise, and actionable professional documents.
Exam Topics:
- Writing Effective Briefs
- Crafting Technical Reports
- Responding to Routine Inquiries
- Documenting System Architectures
- Drafting Standard Operating Procedures (SOPs)
Passing Criteria:
- Score Requirement: 70% or higher on the exam.
- Evaluation: Participants must demonstrate both theoretical understanding and practical application of technical writing principles.
Certification Maintenance:
- Validity: The CPTC certification is valid for three years.
- Recertification: To maintain certification, participants must complete 20 Continuing Professional Development (CPD) credits over three years or pass a recertification exam.
Outcome:
Upon successful completion of the course and exam, participants will be awarded the Certified Professional in Technical Communication (CPTC) certification. This certification demonstrates a professional’s expertise in writing and managing technical documents such as briefs, reports, responses to inquiries, system architectures, and SOPs. Certified professionals will be well-equipped to communicate complex information clearly and effectively, ensuring that their documents are actionable, concise, and professional.