Effective Digital Customer Communication is a 2-day course by Tonex. Learn the ways to communicate with your customers digitally. Digital communication uses various different technologies for communicating. This includes personal communication and the communication of information, entertainment and promotions to broad audiences.
Audience
- Marketing Professional
- Marketing Project Manager
- Branding/ Strategist Professional
- Digital Project Management Professionals
Learning Objectives
- Understand Effective Digital Customer Communication Basics
- Learn the ways to communicate with your customers digitally
- How to perform best practice of sending the right message to your customers at the right time on the platform they prefer to use
- How to patch up with customers?
- Adapting the stellar digital communication with customers
Program Outline
What Is Digital Communication?
- Digital Communication 101
- Common examples of digital communication
- Text Messages
- Emails
- Chat Messages
- Social Media
Digital Communication Campaigns
- Building a brand
- Generating awareness
- Driving conversions
- Creating customer experiences
- Delivering customer service
- Managing risks
- Providing entertainment
- Educating consumers