Length: 1 Day
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Emotional Intelligence Training


Emotional intelligence (EQ) is generally defined as the ability to have deep awareness of your own emotions and the emotions of others.

This ability enables leaders to use this information to guide their thinking and actions. It’s important because studies show a correlation between high EQ and many positive outcomes such as employability, leadership acumen, happiness, better health and more successful relationships.

While new skills may only transfer from one position to the next, emotional intelligence transforms a person for the long haul. This is why more and more career specialists recommend EQ training if you’re feeling stuck in your career. A higher EQ will distinguish you as an effective leader.

While methods and even ideas differ about what is and what isn’t emotional intelligence, generally there are common characteristics that separate those with EQ from those without. The biggest one, perhaps, is focusing on feelings. Emotional intelligence begins with what is called self- and social awareness, the ability to recognize emotions (and their impact) in both yourself and others.

Questions such as “what are my emotional strengths?” and “what are my weaknesses?” help develop emotional recognition. Other important self-reflections include things like:

  • How does my current mood affect my thoughts and decision making?
  • What’s going on under the surface that influences what others say or do?

Helping others is also a shared characteristic of high emotional intelligence because one of the greatest ways to positively impact the emotions of others is to help them. This includes acts such as taking timeout of a busy schedule to listen to others as well as rolling up your sleeves and getting down in the trenches to work alongside them. These types of actions build trust and inspire others to follow your lead when it counts.

Lack of emotional intelligence not only has a negative impact on others, it also can impact the health of a company’s leaders. One of the most common symptoms of low EQ is depression. Without emotional intelligence it’s easy to deal with the wrong issues while ignoring the real ones – a made to order formula for depression as well as lost sales.

Emotional Intelligence Training Course by Tonex

Emotional Intelligence training course is a 1-day fundamental course. Emotional Intelligence requires self-reflection and the ability to put yourself in someone else’s shoes.

Emotional Intelligence is the ability to understand and manage your own emotions, and those of the people around you. Many feel emotional intelligence is more important than native intelligence — especially in a work environment.

In this training, we will explore the five key elements associated, and how to practice each within the context of your workplace.

Learning Objectives

  • Define emotional intelligence.
  • Identify five key elements of emotional intelligence.
  • Define and practice self-awareness, self-regulation, motivation, empathy, and social skills.
  • Identify and manage behaviors that impact your work-based relationships.
  • Apply knowledge of emotional intelligence to implement and improve personal decision making and professional contributions.
  • Analyze and improve communication skills using verbal and non-verbal techniques.
  • Define and discuss the impact of emotional intelligence in the workplace.

Training Outline

  • What is Emotional Intelligence?
    • 5 Key Elements
      • Self-Awareness
      • Self-Regulation
      • Motivation
      • Empathy
      • Social Skills
    • Benefits of Emotional Intelligence
    • Academic Theory
      • How the brain creates these expressions
      • Models
    • Self-Assessment
  • Self-Awareness
    • Self-Awareness defined – How am I leading others?
    • Managing your own emotions
    • Learning to be open-minded and the art of compromising
    • Your attitude and its effect on others
  • Self-Regulation
    • Self-Regulation defined – How am I feeling inside?
    • Self-Control and understanding
    • Learning how to manage your emotions and relax
  • Motivation
    • Motivation defined – How am I motivating myself and my team?
    • Self-Motivation – defining it’s importance
    • Optimism vs. Pessimism
    • Creating a winning spirit for you and your organization
  • Empathy
    • Empathy defined – How am I listening?
    • What does empathy look like?
    • Developing your understanding of empathy
  • Social Skills
    • Social Skills defined – How am I being perceived or engaging others?
    • Traits of someone with social skills
    • Presenting yourself and your organization from the first impression
    • Assessing situations and acting
  • Your Personal Impact
    • How does my emotional intelligence impact others?
    • Skills for you and your team:
      • Verbal communication skills
        • Active listening
        • Authentic communication
      • Non-verbal communication skills
        • Body language
      • Perception and analyzing
  • Emotional Intelligence in the Workplace
    • Role of Emotional Intelligence in the workplace
    • Best business practices
    • Understanding emotions and managing them in the workplace
    • Collaboration and working as a team
    • Conflict management and Emotional Intelligence


Emotional Intelligence Training

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