Length: 2 Days
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Emotional Intelligence Training

Emotional intelligence (EQ) refers to the ability to identify and manage one’s own emotions, as well as the emotions of others.

According to the Harvard Business Review, emotional intelligence is a key leadership skill — and for a leader to truly be effective, they must be masterful at managing their relationships in a positive way.

That’s not to say IQ and technical skills are irrelevant. They do matter, but, in reality, they are the entry-level requirements for executive positions. Studies concur that without a high level of emotional intelligence, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader.

Studies have found a correlation between job performance and emotional intelligence. Recent surveys indicate that over 71 % of employers value emotional intelligence over IQ. This is a staggering statistic, but it shows how much emotional intelligence can be a factor in overall workplace success.

This is why many companies have begun to incorporate emotional intelligence tests into their application or interview processes, on the theory that someone high in emotional intelligence would make a better leader or co-worker.

Commonly used emotional intelligence tests include the Mayer, Salovey, Caruso Emotional Intelligence test (MSCEIT) and the Bar-On Emotional Quotient testing models. These tests present emotional situations to test takers and then have the respondent choose their reaction to the described situations.

Having a high EQ isn’t for promoting warm and fuzzy feelings in the workplace. It is directly related to the bottom line. Research shows that executives with high EQs generated 10% more productivity, had 87% less turnover, brought $3.75 million more value to the company, and increased ROI by 1000%.

Other studies reveal that salespeople with a high EQ sold $2.5 million more than others. Market shares have also been shown to grow by 24% when companies incorporate an EQ initiative.

Emotional Intelligence Training Course by Tonex

Our Emotional Intelligence Training course is a 2-day workshop style curriculum. Emotional Intelligence requires self-reflection and the ability to put yourself in someone else’s shoes. Your staff will benefit greatly from the increased knowledge of interpersonal skills and tips on how to manage conflict when emotions are involved.

In this training, we will explore the five key elements associated with emotional intelligence, and how to practice each within the context of your workplace.

Learning Objectives

  • Define emotional intelligence
  • Identify five key elements of emotional intelligence
  • Define and practice self-awareness, self-regulation, motivation, empathy, and social skills.
  • Identify and manage behaviors that impact your work-based relationships.
  • Apply knowledge of emotional intelligence to implement and improve personal decision making and professional contributions.
  • Analyze and improve communication skills using verbal and non-verbal techniques.
  • Define and discuss the impact of emotional intelligence in the workplace.

Training Outline

  • What is Emotional Intelligence?
    • 5 Key Elements
      • Self-Awareness
      • Self-Regulation
      • Motivation
      • Empathy
      • Social Skills
    • Benefits of Emotional Intelligence
    • Academic Theory
      • How the brain creates these expressions
      • Models
    • Self-Assessment
  • Self-Awareness
    • Self-Awareness defined – How am I leading others?
    • Managing your own emotions
    • Learning to be open-minded and the art of compromising
    • Your attitude and its effect on others
  • Self-Regulation
    • Self-Regulation defined – How am I feeling inside?
    • Self-Control and understanding
    • Learning how to manage your emotions and relax
  • Motivation
    • Motivation defined – How am I motivating myself and my team?
    • Self-Motivation – defining it’s importance
    • Optimism vs. Pessimism
    • Creating a winning spirit for you and your organization
  • Empathy
    • Empathy defined – How am I listening?
    • What does empathy look like?
    • Developing your understanding of empathy
  • Social Skills
    • Social Skills defined – How am I being perceived or engaging others?
    • Traits of someone with social skills
    • Presenting yourself and your organization from the first impression
    • Assessing situations and acting
  • Your Personal Impact
    • How does my emotional intelligence impact others?
    • Skills for you and your team:
      • Verbal communication skills
        • Active listening
        • Authentic communication
      • Non-verbal communication skills
        • Body language
      • Perception and analyzing
  • Emotional Intelligence in the Workplace
    • Role of Emotional Intelligence in the workplace
    • Best business practices
    • Understanding emotions and managing them in the workplace
    • Collaboration and working as a team
    • Conflict management and Emotional Intelligence

Workshop Key Topics

  • Building a Business Case for Raising Emotional Intelligence
  • Intrapersonal and Interpersonal Scales
  • Emotional Intelligence Testing
  • Tools to Raise Your Emotional Intelligence
  • Managing relationships and building networks


Emotional Intelligence Training

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