Length: 2 Days
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Fundamentals of Conflict Resolution and Negotiation Skills Training by Tonex

Advanced HR Management Foundations (AHRMF™) Certification Course by Tonex

This course provides a comprehensive overview of conflict resolution and negotiation techniques essential for professional and personal success. Participants will learn to identify, manage, and resolve conflicts effectively while developing negotiation strategies that foster collaboration and positive outcomes.

Learning Objectives:

  • Understand the nature and sources of conflict
  • Develop skills to manage and resolve conflicts
  • Learn effective negotiation techniques
  • Enhance communication skills for conflict resolution
  • Build collaborative relationships
  • Apply conflict resolution strategies in real-world scenarios

Audience:

  • Managers and team leaders
  • HR professionals
  • Customer service representatives
  • Project managers
  • Individuals seeking to improve conflict resolution and negotiation skills

Program Modules:

Module 1: Introduction to Conflict Resolution

    • Definition and types of conflict
    • Causes and stages of conflict
    • The role of perception in conflict
    • Conflict resolution styles
    • The impact of unresolved conflict
    • Case studies of conflict resolution

Module 2: Communication Skills for Conflict Resolution

    • Active listening techniques
    • Non-verbal communication
    • Assertive communication
    • Empathy in communication
    • Overcoming communication barriers
    • Role-playing exercises

Module 3: Negotiation Fundamentals

    • Principles of negotiation
    • Types of negotiation
    • Preparing for negotiation
    • Setting objectives and goals
    • The negotiation process
    • Common negotiation tactics

Module 4: Advanced Negotiation Techniques

    • Creating value in negotiations
    • Handling difficult negotiators
    • Cross-cultural negotiation
    • Negotiating in teams
    • Ethical considerations in negotiation
    • Simulation exercises

Module 5: Conflict Resolution Strategies

    • Mediation and facilitation
    • Collaborative problem-solving
    • Conflict management frameworks
    • Handling workplace conflict
    • Conflict resolution in teams
    • Conflict resolution case studies

Module 6: Implementing Conflict Resolution and Negotiation Skills

    • Developing a conflict resolution plan
    • Building a negotiation strategy
    • Continuous improvement in conflict resolution
    • Real-world application of skills
    • Measuring success in conflict resolution
    • Personal action plan

 

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