Interpersonal Skills and Communication in the Workplace Short Course
In any line of work, professionals must be able to effectively communicate ideas, feelings, and goals. It is ideal for all staff members to have strong and effective communication and interpersonal skills, and to be able to apply them whenever necessary.
We have developed this 1-day short course to give each individual the tools necessary to assure clarity in the workplace. Your staff will benefit from a wide array of tips including a breakdown of the communication Process, active listening skills, and how to overcome communication barriers.
Learning Objectives
- Define interpersonal skills and communication.
- Discuss an ideal work environment in terms of communication.
- Demonstrate knowledge of The Communication Process.
- Understand the importance of communication in the workplace.
- Define barriers to effective communication and how to overcome them.
- Discuss and define ideal language and communication skills.
- Demonstrate proper communication and interpersonal skills.
- Demonstrate active listening skills.
Training Outline
- Overview
- Definition of Interpersonal Skills
- Definition of Communication
- Ideal Work Environments
- Communication
- Effective Communication
- The Communication Process
- Channels of Communication
- Importance of Communication in the Workplace:
- Job Satisfaction
- Lesser Conflicts
- Productivity
- Formation of Long-Lasting Relationship
- Utilization of Resources
- Barriers to Effective Communication
- Environmental Barriers
- Personal Barriers
- Overcoming Communication Barriers
- Mastering the Communication Process
- Self-Awareness
- Reflection
- Interpersonal Skills
- Effective Interpersonal Skills
- Perception
- Self-Awareness and Self-Regulation
- Verbal Communication Skills
- Plan, Plan, Plan
- Clarify Ideas
- Examine Purpose
- Consider Setting
- Communicate Effectively
- Follow-up Successfully
- Align actions and Communications
- Active Listening Skills
- Actually Listen
- Show Empathy
- Remove Distractions
- Be Patient
- Stop Talking
- Ask Questions When Necessary
- Non-Verbal Communication Skills
- Body Language
- Pitch, Tone, Speed