Length: 2 Days
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Interpersonal Skills and Communication in the Workplace Training

Having superior technical skills are no longer enough.

In today’s workplace, organizations place more emphasis than ever on interpersonal skills and superior communication abilities. Many companies even give applicants special tests that measure interpersonal skills and emotional intelligence.

Interpersonal skills are considered a major indicator of success in the workplace because they enable employees to communicate effectively with colleagues, help your team solve problems and improve the general office mood.

On the other hand, a shortfall in interpersonal skills could lead to workplace conflict with colleagues and management, which is counterproductive and may even negatively impact a company’s bottom line.

Interpersonal skills are not only important, but they also show your ability to use every possible resource. It’s often said that a smart business person is a smart communicator as well as a business person.

Those with deep interpersonal skills have tremendous advantages when it comes to their professional and personal lives. Interpersonal skills are crucial in deciding career paths.

Businesses look for employees with advanced interpersonal skills because of the ability to communicate efficiently with colleagues and clients.

Strong interpersonal skills are a prerequisite for many leadership positions in an organization.

Examples of interpersonal skills include:

  • Empathy
  • Patience
  • Leadership
  • Teamwork
  • Dependability
  • Motivation
  • Flexibility
  • Responsibility

The ability to communicate clearly and having strong interpersonal skills are assets that are valuable throughout most workplace careers. It begins during the job interview process as interviewers seek out applicants who work well with others.

In the job itself, possessing interpersonal skills helps to understand other people and the ability to adjust an approach to work more cohesively as a team.

According to hiring professionals, more and more companies are implementing collaborative agile frameworks for getting work done. Companies want workers who can both perform technical jobs while communicating effectively with their colleagues.

Studies show that on a scale from 1 to 5, companies now rate the importance of an employee’s interpersonal skills in the high 4’s.

Learning how to improve communication and other interpersonal skills is hard work. It’s not something you can learn from blogs or textbooks. While these abilities may be easier for some than others, everyone can improve. Specialized training courses in interpersonal skills taught by experienced instructors can make a huge difference in the proficiency level of workers, managers and other leadership personnel regarding interpersonal skills.

Interpersonal Skills and Communication in the Workplace Training Course by Tonex

In any line of work, professionals must be able to effectively communicate ideas, feelings, and goals. It is ideal for all staff members to have strong and effective communication and interpersonal skills, and to be able to apply them whenever necessary.

We have developed this 2-day training to give each individual the tools necessary to assure clarity in the workplace. Your staff will benefit from a wide array of tips including a breakdown of the communication process, active listening skills, and how to overcome communication barriers.

Learning Objectives

  • Define interpersonal skills and communication.
  • Discuss an ideal work environment in terms of communication.
  • Demonstrate knowledge of The Communication Process.
  • Understand the importance of communication in the workplace.
  • Define barriers to effective communication and how to overcome them.
  • Discuss and define ideal language and communication skills.
  • Demonstrate proper communication and interpersonal skills.
  • Demonstrate active listening skills.

Training Outline

  • Overview
    • Definition of Interpersonal Skills
    • Definition of Communication
    • Ideal Work Environments
  • Communication
    • Effective Communication
    • The Communication Process
    • Channels of Communication
  • Importance of Communication in the Workplace:
    • Job Satisfaction
    • Lesser Conflicts
    • Productivity
    • Formation of Long-Lasting Relationship
    • Utilization of Resources
  • Barriers to Effective Communication
    • Environmental Barriers
    • Personal Barriers
  • Overcoming Communication Barriers
    • Mastering the Communication Process
    • Self-Awareness
    • Reflection
  • Interpersonal Skills
    • Effective Interpersonal Skills
    • Perception
    • Self-Awareness and Self-Regulation
  • Verbal Communication Skills
    • Plan, Plan, Plan
    • Clarify Ideas
    • Examine Purpose
    • Consider Setting
    • Communicate Effectively
    • Follow-up Successfully
    • Align actions and Communications
  • Active Listening Skills
    • Actually Listen
    • Show Empathy
    • Remove Distractions
    • Be Patient
    • Stop Talking
    • Ask Questions When Necessary
  • Non-Verbal Communication Skills
    • Body Language
    • Pitch, Tone, Speed



Interpersonal Skills and Communication in the Workplace Training

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