Price: $1,799.00
Course Number: 308
Length: 2 Days
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IP PBX Training course provides an overview of IP PBX switches along with auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.

A Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX – which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization’s premises.

Who Should Attend

This course is designed to provide a general overview for strategic or telecom managers, Datacom managers with responsibility for telecom, Call Center designers, consultants, communications professionals, software engineers, system engineers, network professionals, VoIP implementers, Network integrators, Product and service developers, Industry analysts, marketing and sales professional, IT professionals, and others who plan on using, evaluating or working with PBX products, applications and services as well as wholesale markets carriers and CLECs/ICPs/ISPs

Objectives

Upon completion of this course, the attendees will :

  • Understand Private Branch Exchange (PBX) and Key Telephone System (KTS)
  • Learn about integration of PBX with ACD, CTI, and IVR
  • Understand PBX Systems and Technology
  • Understand major innovations, including the shift from analog to digital transmission and switching, the introduction of stored program-controlled PBX systems, and advances in KTS/Hybrid systems
  • Understand residual value assessment for VoIP equipment
  • Learn about Centrex services

Outline

PBX Technology Basics

  • Telephone System Fundamentals
  • Key Telephone System Technology
  • KTS/Hybrid System Technology
  • PBX Technology
  • PBX Components
  • System Control
  • System Overview
  • Switching Network Design
  • Switching Matrix
  • PBX Call Processing Designs
  • Cabinet Design
  • Circuit Cards
  • Wiring/Cabling Fundamentals
  • Environmental Issues
  • System Redundancy
  • Trunk Interfaces
  • PBX Peripherals
  • Attendant Consoles
  • Maintenance and Administration
  • PBX Architectures
  • Centralized Versus Distributed
  • Availability
  • Security
  • Capacity
  • Open systems
  • Technology Alternatives
  • Technology Leaders
  • Trends

Technology Analysis

  • Business Use
  • QoS Issues
  • Port Capacity
  • Traffic Handling
  • QoS issues
  • Trunk traffic engineering
  • System Sizing Analysis
  • Call Centers/ACDs
  • A PBX vs. ACD Comparison
  • Evaluating the differences between a PBX with Automatic Call Distributor (ACD) capabilities
  • Taking Advantage of PBX Switch Integration in Computer Telephony Applications
  • Voice and Call Processing
  • Unified Messaging
  • PBX Networking
  • PBX Telemanagement Systems
  • Wireless PBX Communications
  • Standards
  • Price vs. Performance
  • Selection Guidelines
  • Current Telephone System Analysis
  • Gathering Data
  • Current Equipment Inventory
  • The Local Service Provider
  • New System Specification
  • Feature Selection
  • New Telephone System Selection
  • PBX Terminal Equipment
  • Basic Call Processing Features
  • PBX Networking
  • Computer Telephony Integration (CTI)
  • Advanced Call Center Concepts
  • Systems Management
  • Administration and Maintenance

PBX Total Market

  • Enterprise Voice Equipment Markets
  • PBX Systems Market
  • Key Telephone Systems Market
  • Wireless PBX Systems Market
  • IP-Based PBX Add-on Market and Server-Based PBX Market
  • Market Revenues
  • Installed Base Profile
  • PBX, KTS Summary - Revenue, Lines, Systems

PBX and Key Telephone Systems Market

  • Status Quo of PBXs
  • Installed base/shipments/forecasts
  • Who's buying PBXs, and why
  • Unique PBX capabilities/applications
  • Major market space suppliers
  • IP-enabled legacy PBXs
  • Definition and examples
  • PBX Directions
  • Design Issues
  • Application Issues
  • Pros/Cons
  • Definition and examples
  • Pros/Cons
  • Cost Issues

PBX Installed Base

  • PBX Installed Base Summary
  • PBX Installed Base Growth by Size Segment
  • PBX Installed Base by Size Segment
  • PBX Installed Base by Industry and Line Size Segment
  • PBX Installed Base by Region
  • PBX Installed Base Aging and Investment Protection

IP-PBX Market

  • IP-PBX Summary
  • IP-PBX Shipments by Vendor

CENTREX Installed Base

  • Centrex Installed Base Summary
  • Centrex Installed Base Quarterly Dynamics by RBOC and Line Size Segment
  • Centrex Installed Base by RBOC and by Line Size Segment
  • Centrex Installed Base by Region

PBX Trunks

  • PBX/CPE Basics
  • Trunk Features
  • PBX Trunk use in Hotels and Motels
  • Direct Inward Dial (DID) Overview
  • Features and Functions
  • Start Signaling
  • Hunting
  • Optional Services
  • Restrictions
  • Hotel/Motel Trunk Options
  • Direct Inward Dial (DID) Features

Building an End-to-End IP PBX System

  • Technologies and implementation considerations for planning and building a converged enterprise, converged, IP telephony network
  • IP addressing, dial plan, network infrastructure, quality-of-service (QOS) strategies, admission control, voice messaging and legacy migration
  • Network Infrastructure
  • LAN and metro considerations
  • High Availability and QOS in the campus
  • Inline power and IP addressing scheme
  • WAN considerations (QOS, topologies)
  • Telephony Infrastructure
  • Call processing agent provisioning
  • Call Admission Control (locations, H.323 gatekeeper)
  • Survivable remote site telephony
  • Gateways and DSP resources
  • Dial plan
  • 911 and E.911
  • Applications
  • LDAP directory
  • Voice mail, Interactive Voice Response
  • IP phone services
  • Legacy Migration and Integration

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