Price: $2,450.00

Length: 3 Days
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People Management Training

People management encompass the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization.

There are techniques and models for people management, but some of the finer and most difficult aspects often lie in the realm of ethics and core values – in short, treating people with respect.

Leadership consultants advise managers to know the personalities on their team as well as promote open communication and active listening. People can’t do what they do best if you don’t communicate with them or if they feel they can’t communicate with their managers.

Make sure that your workplace is an open and comfortable environment for conversation. In your communication with your team, give your team the information they need to succeed by being open, honest, and transparent about what is happening within your organization. Share the strategy, the goals, and the vision for where the company is heading to show your people that they have an important role within the grand scheme of things.

Equally key is mastering the art of active and empathetic listening. When employees come to management with their questions and concerns, it is crucial for managers to hear them out and address what they have shared. In feeling like they have a voice that is heard and respected, employees feel empowered.

An employee’s relationship with their manager and executive team sets the tone for their success within the company. Research shows that 70% of an employee’s motivation is influenced by their manager. Research has also identified a number of key factors that can increase employee well-being such as the level of significance their individual role has within the workplace and wider society.

Leaders of an organization can step up large in this area by:

  • Ensuring that all employees understand the organizational reason why it exists and the role it plays in society and the world
  • Bringing strategic ideas and issues to life in a language that makes sense for all employees
  • Taking responsibility for enabling and encouraging your team to have more helpful thoughts on a day-to-day basis

Of course, people management becomes even more paramount during a crisis. Whether the crisis is the loss of a major customer, the main server failing, the price of your company’s stock tanking or the most recent coronavirus. At times like these, a leader is what’s needed most. Experts say the best approach is to:

  • Stay calm
  • Provide hope
  • Take action/mobilize your team
  • Show your core values by doing the right thing
  • Get involved and get closer

People Management Training Course by Tonex

People management training teaches you how to accomplish outcomes through other people. To make that happen, we will help you develop and improve your leadership skills.

We will teach you to manage business operations while leading people at the same time. In fact, as a manager, you are the connection between senior or executive management and personnel, meaning your acts can affect the bottom line.

You will learn how to inspire every individual of your team, even if they don’t believe in your values. We also will teach you to use proactive and corrective feedback to deal with problem personnel and enhance productivity. Finally, people management training teaches you how to employ the most suitable conflict resolution strategy to eliminate friction.

Learn About

  • The role of a supervisor or manager
  • Managing performance
  • Effective communication
  • Managing the performance conversation
  • Questioning skills
  • Delegating
  • Giving and receiving feedback
  • Managing according to the situation

Why Do You Need People Management Training?

  • Inspire and lead the people you rely on
  • Tailor your management and personal strategies based on the various situations
  • Apply the relevant delegation methods for any given situation
  • Resolve conflict more efficiently in a broad variety of situations
  • Transform the “trouble-makers” and poor performers into team players
  • Gain the trust of your organization
  • Enhance your confidence, leadership skills, and personal and professional fulfillment in your job by managing people effectively

Tonex People Management Training Format

  • It is a combination of lectures and practices
  • Practical exercises include case studies, role-playing, group activities, and hands-on workshops
  • The examples and projects are chosen from the real-world cases


People management training is a 3-day course designed for:

  • Managers
  • Supervisors
  • Project managers
  • Team managers
  • HR managers

Training Objectives

Upon the completion of people management training, the attendees are able to:

  • Recognize the difference between the conventional and modern role of managers
  • Comprehend the impact of values
  • Tailor their style of management based on various situations they are in
  • Apply the management method required for inspiring people in various scenarios
  • Apply effective feedback to handle difficult people
  • Delegate responsibilities to develop their personnel
  • Handle conflicts effectively
  • Comprehend how their corporate’s environment forms the performance of the people
  • Adopt emotional intelligence to accomplish higher effectiveness
  • Commit to good ethics
  • Recognize prospects
  • Effectively communicate, motivate and delegate.
  • Apply proper techniques to modify their communication and management style to fit diverse personalities
  • Apply suitable leadership skills in various situations
  • Mentor employees to maximize productivity
  • Provide positive and constructive feedback to their team
  • Determine main skills for performance-managing their team

Course Outline

Overview of People Management

  • What is people management?
  • Role of a team manager
  • Team manager responsibilities
  • Outstanding team managers characteristics

 People Management Fundamentals

  • Equality and diversity
  • Effective communication
  • Supervising
  • Recruitment, selection and workforce planning
  • Induction
  • Workload management
  • Evaluation and performance management
  • Staff leavings
  • Disciplinary policies
  • Managing complaints

Personnel Functions

  • Organizational structure
  • Human resourcing
  • Performance management evaluation
  • Rewards management
  • Personnel affairs

 Strategic People Management

  • Relationship with business strategy
  • Producing a competitive edge
  • Corporation between the management and workers
  • Combining business strategy with human resource strategy

 Strategic People Management Approaches

  • Strategic values
  • Strategic integration
  • Employees are the most valuable
  • Management of support staff
  • Strengthening management and employees commitment
  • Effective communication
  • Decentralization for authorization
  • Flexibility and adaptation
  • Creativity and innovation
  • Obsession with quality

How to Accomplish Best Outcomes?

  • Leadership
  • Change management
  • Industrial affairs
  • Team development
  • Inspiring personnel
  • Securing the talents
  • Career planning
  • Mentoring and coaching
  • Training and development
  • Fulfilling the spiritual needs

Encouraging Well-Being

  • How to handle stress
  • Health and safety
  • Illness absence
  • How to manage bullying and harassment?
  • Manage conflict
  • Dealing with aggression
  • Loss, grief and trauma
  • Mental health issues
  • Drug and alcohol abuse


  • What are the source of values
  • The role of values
  • Impact of values on productivity
  • Recognizing the values conflicts

Personal Styles

  • Identifying your unique style
  • Recognizing the strengths and weaknesses of your style
  • How to identify others personal style
  • How to handle the differences between personal styles at work

 Organizational Culture

  • The role of organizational culture in workplace
  • The role of “cultural blinders” in corporations
  • Prototypes that influence the workgroup’s thinking and actions
  • Build on the strengths of the workgroup’s culture

 Be Committed to Good Ethics

  • Good ethics is good business
  • Determining the ethical principals
  • Relating the ethics to the stakeholder value


People Management Training

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