Problem Solving and Corrective Action Workshop by Tonex
This 2-day workshop focuses on equipping participants with the necessary skills and methodologies to identify, analyze, and resolve problems effectively. The workshop emphasizes the importance of root cause analysis, corrective actions, and continuous improvement in various industrial and organizational settings.
Learning Objectives:
- Understand the principles and importance of effective problem solving and corrective action.
- Learn various problem-solving techniques and methodologies.
- Develop skills to conduct thorough root cause analysis.
- Implement corrective actions to prevent problem recurrence.
- Promote a culture of continuous improvement within the organization.
Target Audience:
- Quality Managers
- Process Engineers
- Manufacturing Supervisors
- Operations Managers
- Team Leaders
- Continuous Improvement Specialists
- Anyone involved in problem-solving and process improvement
Workshop Agenda:
Day 1: Understanding and Identifying Problems
Session 1: Introduction to Problem Solving
- Importance of problem-solving in the workplace
- Types of problems: chronic vs. sporadic
- Overview of problem-solving methodologies (PDCA, DMAIC, 8D)
Session 2: Problem Identification and Definition
- Techniques for identifying problems
- Tools for defining problems: Problem statements, SMART goals
- Case studies and group activities
Session 3: Root Cause Analysis (RCA)
- Introduction to Root Cause Analysis
- Tools for RCA: 5 Whys, Fishbone Diagram, Fault Tree Analysis
- Practical exercises on RCA
Session 4: Data Collection and Analysis
- Importance of data in problem-solving
- Techniques for data collection: Surveys, Observations, Historical data
- Basic data analysis techniques
- Hands-on data analysis activity
Day 2: Implementing and Sustaining Corrective Actions
Session 5: Developing Corrective Actions
- Criteria for effective corrective actions
- Tools for developing corrective actions: FMEA, Control Charts
- Group exercise: Developing corrective actions for a given problem
Session 6: Implementing Corrective Actions
- Planning and executing corrective actions
- Monitoring and measuring effectiveness
- Case studies on successful implementation
Session 7: Preventive Actions and Continuous Improvement
- Difference between corrective and preventive actions
- Techniques for preventive actions: Risk Assessment, Process Control
- Promoting a culture of continuous improvement
Session 8: Workshop Summary and Action Plan
- Review of key concepts and tools
- Developing an action plan for participants’ organizations
- Q&A and feedback session
Workshop Materials:
- Presentation slides
- Workbook with exercises and templates
- Case studies and real-world examples
- Access to online resources and tools for continuous learning
Methodology:
- Interactive lectures
- Group discussions and activities
- Hands-on exercises and case studies
- Real-world application of tools and techniques
Outcomes:
By the end of this workshop, participants will be able to:
- Effectively identify and define problems in their work environment
- Conduct thorough root cause analysis to uncover underlying issues
- Develop and implement corrective actions to resolve problems
- Foster a culture of continuous improvement within their teams and organizations