Price: $1,699.00

Length: 2 Days
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Problem Solving Training Certificate

Problem Solving Training Certificate Description

Problem solving training certificate is a hands-on workshop providing the tools and techniques required to develop the skills and knowledge for problem-solving.


As you already might have learned, problems don’t disappear if left alone. They need to be tackled and dealt with effectively. Such effectiveness comes with knowledge and skills, such as the skill of creative thinking. These skills are not something you possess naturally, they can be improved and developed by learning and practice. During the problem solving training certificate, we will help you develop such skills.

TONEX problem solving training certificate helps you develop a pattern to solve problems: Discover them, understand them, tackle them, and then solve them. This framework might seem simple but if they are used right, they are very effective.

Through TONEX Problem Solving Training Certificate You Will:

  • Learn to analyze problems and issues, create innovate solutions, and then decide which solution is the most effective and suitable
  • Learn and practice to enhance productivity, decreasing waste of time, and significantly improving customer satisfaction
  • Develop the skills required to improve your efficiency, critical thinking, problem solving, and decision-making.

Added Value of the Problem Solving Training Certificate

  • Develop your skills to solve problems
  • Concentrate on the target problem – Make sure you are spending time on the right problem before you start your effort
  • Come up with a range of solutions
  • Save time and money
  • Learn from your mistakes


TONEX Training Methodology

TONEX problem solving training certificate is in the form of an interactive workshop. The seminar includes many in-class activities including hands on exercises, case studies and workshops. During the problem solving training certificate, students can bring in their own sample problems and issues and through our coaching, develop their own problem solving personal style.


The problem solving training certificate is a 2-day hands-on course designed for: leaders, executives, senior managers, managers, supervisors, directors, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, product managers, program managers, associate project managers, stakeholders, team members, and all the individual involved in problem solving at any level.

Training Objectives

Upon the completion of problem solving training certificate, the attendees are able to:

  • Apply a systematic framework to solve problems and select the most appropriate solutions
  • Apply techniques and methods (such as fishbone diagram) to explore the root cause of problems
  • Apply brainstorming and other innovative methods to produce potentials solutions
  • Narrow down the best options and finally choose the best answer
  • Developing an action plan to apply the right solution
  • Think for the future needs
  • Follow the steps of problem solving process
  • Explore and evaluate the potential solutions
  • Implement the proper solution confidently
  • Exercise creative thinking
  • Inject creativity to the team
  • Increase their ability and will power to implement new ideas
  • Incorporate creativity into problem solving skills
  • Brainstorm
  • Use lateral thinking
  • Understand techniques of idea production
  • Encourage creativity in work environment
  • Analyze risks and understand the effect of them on decision making
  • Search through alternative solutions until reach the best option
  • Evaluate the chosen solution and its impact on the problem

Course Outline

Overview of Problem Solving

  • Principals of problem solving
  • Problem solving discussion
  • Dealing with problems
  • Identifying problems
  • Successful problem solving techniques
  • Successful problem solvers characteristics
  • Recognizing problem solvers in the company and their skills
  • The problem solving culture of the company
  • Recognizing the corporate culture

 Problem Solving Process

  • Discovering the problem
  • Defining problems
    • Systematic methods
    • Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams
  • Studying the situation
  • Collecting the required information
  • Determining solutions criteria
  • Generating creative solutions
    • Brainstorming
    • Reverse Brainstorming
    • Imagineering
    • Mind Mapping
    • De Bono’s  6 Thinking Hats.
  • Evaluate the options
    • Pro’s and Con’s
    • Force field analysis
    • Cost/Benefit Analysis
    • Feasibility/Capability Analysis
  • Select the best solution
  • Implementing the solution
    • Create an action plan
    • Break solution into action steps
    • Prioritize actions and assign roles
    • Follow-up at milestones
  • Reviewing the effect of the solution on the problem
  • Measuring the solution effectiveness

Root Cause Analysis

  • How to execute a root cause analysis
  • Normal vs. abnormal process variation
  • Applying a control chart to monitor a process

Risk Assessment

  • How to conduct a risk assessment
  • How to evaluate risk readiness

Problem Solving and Critical Thinking

  • Importance of critical thinking skills in the workplace
  • Developing rational skills
  • Developing logic skills
  • Quantitative analysis techniques
  • Testing financial analysis approaches
  • Importance of using analogies
  • What are forecasting techniques
  • Creativity vs. innovation
  • Studying the thinking process
  • Identifying problems and their outcomes
  • Applying the outcome-based technique of thinking

The Power of Various Styles of Personal Thinking

  • Evaluating your personal preferences
    • Dominance encourages behavior
    • Discovering your own unique natural brain power
    • Triune brain theory
  • Analyzing your desired thinking approach
    • Improving the whole-brain thinking approach
    • Studying the left- and right-brain power of thinking
    • Discovering strengths and opportunities
  • Recognizing thinking preferences
    • Identifying the thinking preferences styles of others
    • Being flexible to other styles
    • Adjusting yourself to other’s thinking style

Free Your Creativity

  • The creative atmosphere
    • Discover your own creativity
    • Searching for the techniques to become more creative
    • Welcoming whatever that boosts your creativity
    • Removing the barriers to creativity
  • Group creative thinking
    • Brainstorming
    • Puzzling suppositions
    • Five Monkeys Syndrome
    • Staying away from groupthink
  • The iterative mind
    • Unraveling the iterative mind
    • Navigating through in the middle of the left and right brain
    • Appreciating non-dominant preferences
    • Not fearing of exploring outside your style
    • Organizing divergent and convergent thinking

 Analysis and Prioritization Techniques

  • Analysis models
    • Analyzing the situation
    • Decision assessment
    • Priorities to take action
    • Analyzing problems
  • Organized techniques to problem solving
    • Methods of analysis
    • Gathering relevant information
    • Stating the limitations and restrictions
    • Applying stair-step method to break down complex problems
  • Decision analysis
    • Selecting the best among all options
    • Setting objectives
    • Associating weight to each objective to make the best decision
    • Coming up with a pleasure metric to decide among options

Putting Creativity and Analysis in Practice

  • Recognizing problems
    • Identifying the deviance
    • Examining possible causes
  • Inhibiting assessment paralysis
    • Get rid of the “it won’t work” though
    • Analyze for results, not solutions
  • Implementing your decisions
    • Demonstrate analysis outcomes with complete clarity
    • Considering benefits of the organization
    • Ensuring the highest buy-in

Calling Up Your Problem Solving Team

  • Managing teams
  • Constructing a problem-solving team
  • Leading team meetings
  • Driving an effective team
  • Motivating your team members
  • Communicating with team members

Putting Them All Together

  • Incorporating your chosen solution into business decision
    • Strengthen your creative thinking skills
    • Build your action plan
  • Your personal development package
    • Help others with your methods
    • Constantly practice creative and critical thinking approaches

TONEX Hands-On Workshop Exercises

  • Analyze the thinking styles of others
  • Evaluate the reasoning style of others
  • Develop your problem statement
  • Brainstorm to generate all potential solutions
  • Write down all various perspectives of the problem
  • Associate weights to each solution
  • Identify the items that have impact on your decision making
  • Follow the creativity process
  • Construct a matrix for your analytical process
  • Identify your options by using probabilities
  • Apply paired ranking to compare your options
  • Select the best option
  • Implement your solution
  • Evaluate its effectiveness on the problem elimination


Problem Solving Training Certificate

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