Professional Assertiveness and Confidence Development

Professional Assertiveness and Confidence Development

Professional Assertiveness and Confidence Development Course Description

Professional assertiveness and confidence development training course covers principals, practices, tactics, and skills required to raise your confidence and self-awareness in order to present yourself more powerful and to have a strong influence on others at work and in your personal life.

Some believe the difference between successful people with others is in the way they communicate their ideas, get their point across, and lead others. In the professional assertiveness and confidence development training course, we will provide you with what you need to build such skills to be confident in any situation without being excessively dominant or appearing “pushy” to others. During this training course, we also will teach you how to develop effective communicational tactics to get your point across politely yet assertively.

During the professional assertiveness and confidence development training course, you will also learn about tools necessary to enhance your capabilities in:

• Self-belief
• Self-confidence
• Communicating
• Business language
• Listening
• Questioning
• Influencing and persuading others
• Personal will-power
• Body language
• Expressing disagreement in a proper way
• Saying NO without offending others yet confidently

We promise you that the professional assertiveness and confidence development training course will change your life. After taking this class, you will find the situations that were difficult to manage in the past much easier to handle now and you will see people start treating you differently.

Audience

The professional assertiveness and confidence development training is a 2-day course designed for any individual who wants to improve their personal profile at work, enhance their assertiveness skills, and be better and more effective in their interactions with the co-workers and their superiors. The course is ideal for:

• Managers and supervisors
• Leaders and executives
• Personal/executive assistants and secretaries
• Support staff
• Sales people

Training Objectives

Upon completion of the professional assertiveness and confidence development training course, attendees are able to:

• Recognize and handle various business behaviors
• Analyze an in-depth personal assertiveness
• Apply methods to improve self-confidence, self-esteem, and self-belief
• Apply necessary methods to maintain self-control and credibility
• Develop required skills to manage criticism, anger, and confrontation
• Deal with difficult people at work
• Understand the difference between assertiveness, confidence, power, and influence
• Communicate in a confident, credible, and assertive way
• Speak and stand up for what they think it is right
• Apply techniques and tactics to express their opinions confidently
• Disagree without seemingly rude
• Determine and eliminate negative and useless thinking and self talk
• Set achievable and reasonable goals and objectives align with personal capabilities
• Tolerate and handle excessively dominant people

Course Outline

Overview

• Self-confidence definition
• Self-confidence vs assertiveness
• The four types of behavior
• What are the barriers to success

Effective Communication

• Active listening skill
• Questioning techniques
• Non-verbal communication skills
• Confident body-language
• Explore the communication style in your organization
• Discover your communication strengths
• Assure people understand exactly what you mean
• Use positive language styles
• Looking, sounding, and speaking with confidence
• How to assertively disagree and say “no” without offending others or seeming rude

Setting Achievable, Reasonable Goals

• Personal goals matter
• SMART goals

Positive Affirmation

• Explore and recognize your true personal values
• Use positive assertion
• Personal SWOT analysis

Impressive Presentation

• Showing up matters
• Presentation tips
• Make the most of presentation opportunities
• STAR preparation techniques
• Body language
• Dress properly

Difficult Situations, Difficult People

• Building strong relationships
• Managing conflicts
• Negotiation skills
• Dealing with difficult people
• Managing challenging situations

How To Improve Self-Esteem, Self-Belief, and Self-Confidence

• Be honest with yourself
• Conquer the barriers you impose to yourself
• Understand your performance changes with your beliefs
• Self-talk impact
• How to transform negative into positive thinking
• Overcome your fears, anxiety, anger, and negativity
• Practices to enhance your self-confidence
• Turn intentions into actions
• Developing an assertive behavior style

Personal Power Enhancement

• First and last impressions matter
• Use your strong professional image as an effective communication tool
• Use all your resources to increase your professional presence

Influential Business And Leadership Conversations

• Convincible business dialogues
• Be aware of your rights
• Explore and enhance your leadership strengths
• Demonstrate confidence in challenging situations
• Reviews
• Meetings
• Presentations
• Networking

Business Behavior Analysis

• Psychology of people’s various behavioral styles in different situations
• Other’s behavior can affect the way we react at workplace
• Discover your behavior style and that how it impacts others

How To Develop Your Assertive Skills

• Fundamentals of assertiveness
• Assertiveness vs aggression
• Negotiation skills
• How to make strong and effective decisions
• Influential dialogues
• How to improve your influence and persuasion abilities

Assertiveness And Aggression At Work

• What makes a person look assertive and another person aggressive
• Difference of assertiveness and aggression in business
• To what extent is acceptable at work
• Be assertive but definitely not aggressive
• How to get your points across in an assertive way
• Laws of persuasion and influence

Business Context Arena

• How business goals and objectives can affect you
• Understand people have different behavioral patterns
• How the behavior of people around us, including clients, colleagues, and superiors, can affect the way we respond at work
• How different beliefs impact our behavior in particular scenarios

Take-To-Work Learning Message

• How to use the learnt techniques and methods at work
• Identify the key issues
• Practice success to increase confidence
• How, when, and where to take action
• Develop long term plans for personal and professional development
• Start your plan of action now, tomorrow is already late!

Professional Assertiveness and Confidence Development