Revenue Assurance Training | Telecom Revenue Assurance Crash Course

Revenue Assurance Training | Telecom Revenue Assurance Crash Course

TONEX Revenue Assurance training program helps you understand basic concepts and best practices of Telecom Revenue Assurance. The aim of the Revenue Assurance Training Boot Camp Crash Course is to provide processes and methodologies that help plug the drain on revenue and maximize profits for telecom service providers.

Our industry experts cover all aspects of the revenue assurance discipline, including switch to bill, prepaid/IN, inventory reconciliation, configuration management, billing verification, cost management, fraud, interconnection, content settlement, partner management applied to voice, Internet, UMTS, HSPA/HSPA+, LTE, VoLTE, 5G, 6G mobile data, applications, content, video, cloud services, MPLS, IPTV, VPN, cloud, and other managed services.

Revenue Assurance and Revenue management are the key concepts to create, manage, charge, assure, and collect all sources of revenue.

Equally important is the mandate to consolidate, migrate or transform your technical and operational infrastructures to improve performance and workplace productivity and lower data center, IT network and operational costs.

We approach Revenue Assurance and Revenue Management from a holistic, end-to-end perspective including:

• Introduction to telephony and communications
• Introduction to network types, technologies and services
• Introduction OSS/BSS systems and common RA processes
• Revenue Assurance (RA) Concepts and Best Practices
• The impact of RA on your business
• What causes RA
• Revenue Leakage
• Revenue Loss
• Fraud
• Churn minimization
• Billing systems integration
• Service cost savings
• Provisioning and workflow
• Business Process Management (BPM)
• Ordering and service delivery automation

What is TONEX  Revenue Assurance Training Boot Camp?

TONEX Revenue Assurance Training Boot Camp is intensive learning experiences that cover the essential elements of Revenue Assurance, Revenue Management and Fraud. It is  ideal for busy professionals who want to stay current in this field but have limited time to be away from the office. Learn:

• How to plan, implement or improve your revenue assurance program
• How to Detect, Investigate and Correct revenue assurance leakages and issues
• How to identify and prevent revenue leakage

Our Approach
Revenue Assurance training programs are delivered by leading experts in communications, OSS/BSS, and technology.  Our instructors incorporate their extensive and direct experience in implementing revenue assurance processes and solutions, as well as lessons learned and best practices from years of real life revenue assurance training and consulting experience.

Learning Objectives:

Attendees will have the knowledge and skills to:

• List  the impact of next generation networks and services on Revenue Assurance .
• Detect, analyze, fix, and reclaim revenue leakages
• Optimize end-to-end Revenue Assurance Strategies and Implementation
• Outsmart fraud by subscribers and distributors
• Discover the importance of cost-effective service provisioning
• Understand how the mediation system can be helpful as a revenue assurance tool
• Receive and utilize a review of fraud management systems and processes
• Review audits and tests that can be used to identify errors in network integrity
• Discover cost-effective customer retention strategies
• Outline proper data mining and data warehousing will impact the Revenue Assurance implementation
• Measure and report on the financial impact of revenue-assurance findings

Key Topics Discussed:

• Telecommunications Technologies and Services
• OSS and BSS
• Revenue Assurance leakage quantification and reporting
• Advanced control design and implementation
• Revenue Assurance for advanced services
• Mobile money, mobile content, App Stores, online charging, games, location services, mobile taxi
• Revenue Assurance best practices
• Revenue Assurance and Fraud Management convergence
• TONEX Revenue Assurance framework
• Revenue assurance objectives, processes, best practices and standards
• Tools and methods for RA initiatives
• Revenue Assurance Functions and Applications
• Revenue Leakage Issues
• Billing and Mediation
• Interconnect Billing
• Overview of CDRs, AMA, CIBER, TAP, IPDR
• Inter-Carrier Billing
• Inter-Carrier Billing Verification and Validation
• CABS Verification
• Customer Data and Records
• Usage
• Price/rate Plans
• Telecom Fraud Management
• SLA Management and QoS
• Margin Management
• Mediation Functions and Features
• Tarrifing
• Invoicing and Collection Process
• Usage Analysis
• Order Entry Errors
• Detecting Fraud
• CRM
• Churn Management
• RA KPIs
• Taxation and Regulation
• Credit Management
• Risk Mitigation
• Network Optimization (traditional PSTN, SS7, UMTS/HSPA/HSPA+ , LTE, VoLTE, IP, IMS, Diameter, 5G, Cable)
• Traffic Engineering
• Switch-to-Bill Reconciliation
• Network Management / Inventory / Reconciliation
• SS7/SIGTRAN Usage Analysis
• Diameter Usage Analysis (for IMS, LTE and Voice over LTE)
• Ordering, Provisioning & Network Reconciliation Systems
• Emerging services: VoIP, VoLTE, IPv6, MPLS, Cloud and MPLS VPN
• ‘End-to-End’ 5G RA success

Course Agenda 

Key Concepts behind Revenue Assurance (RA)

• Telecommunications Technologies and Services
• Overview of Mobile Networks
• Overview of Data, Voice, VPN, Messaging and Collaboration, Cloud and Internet Services
• Overview of OSS and BSS
• OSS/BSS Common Processes
• What is Revenue Assurance (RA)?
• Revenue Assurance concepts and best practices
• Overview of Telecom BSS/OSS
• Examining the current definitions
• Why Revenue Assurance is important
• The Billing Process Model
• The root causes of CDRs and billing errors
• Technology Definitions
• Switches, mediation, billing and customer care systems
• People Factors
• Culture and communications
• Network management, marketing, customer services and billing departments
• Populating the Billing Process Model
• Revenue assurance department as a profit center
• Revenue loss occurs at the product design
• Problem of debt collection

Importance of Revenue Assurance in Today’s Market

• Pre-Sales and Sales Processes
• Cost-Effective Service Provisioning
• Discovering Errors in Network Integrity
• Mediation System as a Revenue Assurance Tool
• Rating, Tariffing and Billing
• Effective Collection Processes
• Reducing Bad Debt and Fraud
• Policies for Termination and Churn Management
• A Total Optimized End-to-End Revenue Assurance Strategy

Measuring to Manage Performance

• Revenue Assurance Complexity and Advantages
• Tools and Methods for RA Improvements
• Processes
• Capabilities
• Tools
• Technologies with quantifiable, monetary benefits
• Revenue Assurance’s Key Performance Indicators (KPIs)
• The cost of failures – lost revenue and customer complaints, illustrated with real life statistics and case studies
• Benchmarking against competitors as a key input to setting your own performance targets
• Deciding what to measure and how Setting performance targets – what is reasonable, economically achievable and retains competitive differentiation
• Performance reporting

The Role of Auditing in Revenue Assurance

• Using the Billing Process Model to design an effective audit program
• Who should audit? The audit team skills
• Getting business value from audits and keeping audit costs down
• Regulation: Issues and the operator response

Why is Revenue Assurance so Important to Today’s Telcos?

• The Cost of Revenue Leakage
• The idea of Revenue Maximization
• Establishing RA Priorities
• Distinguishing Between Network Provisioning and Service Provisioning
• Service Provisioning in the Organization
• Inventory Management
• Provisioning and Activation
• Provisioning Fixed Network Services
• Provisioning Basic Mobile Services
• Provisioning in Next Generation Networks
• Systems for Automated Service Provisioning
• Workflow Management

Major Revenue Assurance Processes

• Tables Management
• Event Management and Control
• Error Management
• End-to-End Reconciliation
• Invoice Processing and Distribution
• Rate and Invoice Verification
• Systems Interface Management
• Problem Resolution and Tracking
• Metrics and Management Reporting
• User Acceptance Testing

Advanced Network Operations

• Network Provisioning Errors
• Assuring Network Integrity
• Use of Network for Non-Revenue-Generating Traffic
• Various Technical Frauds
• Detecting Network Fraud

Role of Mediation

• CDRs, xDRs and IPDRs
• Detecting, Aggregating, Correlating and Distributing of data
• Filtered Data
• Loss of CDRs/IPDRs at the Switch and at the Mediation
• The Role of Mediation in IP Applications
• Customer Intelligence
• Network Measurement Applications
• QoS Measurement
• Network Optimization
• Role of Middleware and EAI

Rating and Billing

• How Billing Impacts the RA’s Bottom Line
• Potential Problem Areas
• Problems with the Billing System
• Problems with Staffing
• Problems with Outsourcing
• Printing and Formatting
• Issues with Billing Cycles
• Problems in the Billing Process
• Interconnect Billing
• Problems with Dishonest Trading Partners

Collection to Minimize bad Debt

• Debt Collection Processes
• Problems of Third Party Debt
• Tools to Control Bad Debt

Termination and Churn

• Ensuring Error-free Deactivation
• Churn Management
• Why Churn Management is Important
• Organizational Aspects of Revenue Assurance
• Managing Mergers and Acquisitions
• Integrating Prepaid and Postpaid Mobile Services
• Partner Relationship Management for Next Generation Services
• The Impact of Next Generation Networks and Services

Fraud Management

• Introduction to telecoms fraud
• controls and risks
• fraud management lifecycle
• Investigation processes and workflows
• Fraud team structure
• Evolution of fraud detection, and the strategies to tackle the various types of fraud

Sources of Revenue Leakage and Fraud

• Why Revenue Leakage Occurs?
• Potential Causes for Revenue Leakage
• Collection Failures
• Parsing Failures
• Overrun Error Logs
• Bad Correlation
• Time Expirations for Matching
• Billing System Rejection
• Identification Failure for Higher Order Events
• Other Sources

Revenue Assurance and Fraud Audits

• Sale & Marketing
• Ordering & Activation
• Customer Care
• Network Operations
• Interconnection
• Rating & Invoicing
• Finance
• Fraud

Revenue Assurance and Fraud Best Practices

• Process Improvements and ROI
• Overcoming organizational barriers to Revenue Assurance program
• Overcoming cultural barriers to Revenue Assurance program
• Automated OSS-to-BSS Reconciliation
• Interconnection Billing Disputes
• Tools to Stop Revenue Leakage
• Reporting Tools
• Testing Tools
• Analysis Tools
• Adaptive Revenue Assurance
• Tools and Methodologies
• TONEX Revenue Assurance Framework
• Operation Assessment and Improvement
• Price Plan & Rate management
• Major Future Problems
• Advanced Topics

The Role of AI and Machine Learning in Revenue Assurance Fraud Prevention

• AI/ML for RA leakage and Fraud Risk Scoring (FRS)
• Advanced tools and real-time detection
• Machine learning engine to create complex leakages
• Pricing procedures and automation with AI in revenue management
• AI and machine learning for pricing
• Arbitrary regions in pricing, discount, and deal size decisions
• AI/ML to Configure, Price, Quote (CPQ)

Workshops

• Working on Revenue Assurance KPIs for GSM, HSPA/HSPA+ and LTE/VoLTE Networks
• Billing KPIs
• Fraud KPIs
• Capacity Management and Technology deployment KPIs
• Technology Operations KPIs
• BSS/OSS helpdesk KPIs
• Technology Operations Support KPIs
• CRM KPIs
• Network Economy and Quality Assurance KPIs
• Developing RA Strategy
• Product development & RA
• Product assurance & Advanced product assurance
• Fraud KPIs