Root Cause Analysis | RCA Workshop

Root Cause Analysis | RCA Workshop

Root Cause Analysis, RCA Workshop is a 2-day training workshop that covers root cause analysis methods to solve the problem and prevent it from reoccurring. Participants will learn about tools and techniques used in Identifying the root cause of the problems. You will learn how you can help your organizations to reduce downtime, eliminate defects, and to optimizes the workforce. RCA workshop helps to improve the overall quality of the product or process and can drive real effective results.

Root cause analysis (RCA) can benefit organizations by making them look deep into a problem and find permanent solutions.

RCA also can be used to identify organizational improvement opportunities by creating a prevention plan.

Due to its many tools, root cause analysis is commonly used in a wide circle of industries, including:

• Environmental science
• Healthcare
• Systems analysis
• Manufacturing/Industrial process control

Root Cause Analysis is also used in the medical device industry, accident analysis in the aviation and rail industry, and in occupational safety and health.

More recently Root Cause Analysis has become a popular methodology in the IT ranks to explain how a cyber-attack or breach might occur.

For example, performing root cause analysis can also help your organization to identify other outlying factors that may have contributed to the success of a data breach. For instance, unintentional insider threats, where employees cause damage without meaning to, often contribute to the severity of an incident.

Identifying negligent actions through Root Cause Analysis that led to a breach enables to you to take steps to mitigate the threat, such as cybersecurity awareness training and implementing least privilege policies.

RCA is done by a team of people that are stakeholders to the incident or breakdown; those who have an understanding of the problem in which a solution is needed. Once it is identified that an RCA is needed, it’s important to understand the high-level steps desired for conducting the analysis. These include:

• Identity incident
• Notify Manager, Team Lead, or QM Department
• Identify stakeholders.
• Timeline of events established by stakeholders.
• Identify breakdowns or deviations that led to the incident.
• Identify contributing factors to breakdowns.
• Ask why to each contributing factor to establish root cause.

Root cause analysis assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires. Root cause analysis can be performed with a collection of principles, techniques, and methodologies that can all be leveraged to identify the root causes of an event or trend.

Looking beyond superficial cause and effect, RCA can show where processes or systems failed or caused an issue in the first place.

The primary goal of root cause analysis is to discover the root cause of a problem or event. The second goal is to fully understand how to fix, compensate, or learn from any underlying issues within the root cause.

But the payoff is in the third goal: to apply what we learn from this analysis to systematically prevent future issues or to repeat successes.

Root Cause Analysis | RCA Workshop by Tonex

Root Cause Analysis, RCA Workshop enables the participants with practical root cause analysis knowledge and skills. Attendees will learn about procedures and tools to analyze the causes of problems to determine corrective actions.

Root Cause Analysis Training is in great demand in many diverse industries. Tonex’s unique, highly personalized Root Cause Analysis training will enhance and accelerate your current understanding of Root Cause Analysis, will allow you to improve technical depth and greatly widen your technical effectiveness in the Root Cause Analysis and other relevant fields. This updated and expanded Root Cause Analysis Training course covers the fundamentals and many different tools and methods for root cause analysis.

The workshop consists of lectures, practical examples, case studies, and role-playing to provide participants with an in-depth knowledge and tools analyze and identify the root causes of problems and mitigations.

Root cause analysis training covers this problem-solving process for investigating an identified incident, problem, concern, or non-conformity in many fields.  RCA is a structured facilitated team process to identify root causes of an event that resulted in an

undesired outcome and develop corrective actions. The RCA process provides you with a way to identify breakdowns in processes and systems that contributed to the event and how to prevent future events. The purpose of an RCA is to find out what happened, why it happened, and determine what changes need to be made.

Learning Objectives

Upon completion of Root Cause Analysis, RCA Workshop Course, the attendees are able to:

• Learn what Root Cause Analysis is.
• List Root Cause Analysis Methods and Techniques
• Start and Complete a Root Cause Analysis task.
• Learn about Methods of Root Cause Analysis
• Enhance problem-solving and trouble-shooting effectiveness.
• Plan and create model for in-depth analysis of problem situations.
• Learn about Human-error reduction strategies and processes involved with decision making.
• Describe Investigation techniques.
• List solutions related to Critical Thinking and Creativity
• Learn about incident Investigation.
• Learn about Corrective Actions and mitigation frameworks, techniques and tools.
• Plan and create a Root Cause Corrective Action (RCCA)

Course Agenda

Introduction to Root Cause Analysis (RCA)

• What is Root Cause Analysis?
• When Do We Use It?
• What happened?
• How did it happen?
• Why did it happen?
• What can be done to prevent it from happening again?
• Basic Steps of RCA
• Gather the facts using a timeline and interviews.
• Understand what happened.
• Identify root causes.
• Develop a Risk Reduction Plan
• Evaluate effectiveness of actions
• Root Cause Corrective Action (RCCA)

Essentials of Root Cause Analysis Process

• Define the Problem
• Collect Data
• Walk-Through Task Analysis
• Human Factors Engineering
• Organizational Policy and Procedure
• Preparing for the Root Cause Analysis Process
• Implementing the Action Plan
• Sharing Results of Improvement

Root Cause Analysis Methods

• What Are the Types of Causes?
• Causal Factor Category List
• Determine Causes of Event
• Problem detection challenges
• Problem detection methods
• Selecting the right tools

Cause and Effect Analysis

• Root cause analysis methodologies
• 5-Whys
• Pareto
• Fishbone Diagram (Ishikawa)
• FMEA and FMECA
• Process FMEA vs. Design FMEA
• Failure Tree Analysis (FTA)
• Techniques for Conducting Interviews

Root Cause Analysis Workshops and Group Projects

• Case studies
• Guidelines for Group Facilitation
• Corrective and Preventive Action (CAPA)
• CAPA in Site Management
• 8D method
• Bring your own problem into the class.
• Root Cause Analysis Framework
• Identifying the questions to determine the root causes.
• Identifying and addressing the root causes of critical incidents
• Initial Data Gathering Techniques
• Identifying corrective and preventive actions
• Developing root cause corrective action plan: detected nonconformity and permanently resolve the problem(s) it causes.

Root Cause Analysis Workshop