Length: 2 Days
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Root Cause Analysis | RCA Workshop

root cause analysis (RCA) workshop

Root cause analysis (RCA) is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.

Root cause analysis can benefit organizations by making them look deep into a problem and find permanent solutions. RCA also can be used to identify organizational improvement opportunities by creating a prevention plan.

Due to its many tools, RCA is now used in many different industries, including:

  • IT and telecommunications
  • Healthcare
  • Systems analysis
  • Manufacturing/Industrial process control

In manufacturing, root cause analysis methods allow the control of quality in the production of chemicals in the industrial process control discipline.

In systems analysis, RCA has been successfully applied to change management or risk management areas. Root cause analysis is also receiving high marks for analyzing businesses, determining their goals, and creating processes to reach those goals, making it ideal for system analysis.

In healthcare, RCA examines events to determine root causes of problems that have led to undesired outcomes such as harm to patients or medication side effects. The analysis is utilized to improve patients’ safety, take corrective measures to prevent future occurrence of such events.

Of course, there are several different approaches to performing a root cause analysis depending on the field of application. For instance, there’s the causal factor analysis technique, which  refers to the process of establishing cause and effect.

This technique requires the definition of correlation, sequence of events, a mechanism for observation of the effects of a possible cause, and eliminating the possibility of additional alternative causes. The method is successfully applied in the fields of statistics or experimental designs.

Risk tree analysis is another popular RCA technique. This is a is a modeling technique for analyzing a system’s positive and negative consequences, given that a triggering event is probable to occur.

Risk tree analysis employs an event tree modeling technique with a single event at its root and multiple event branches. The method is widely applied in a range of systems such as nuclear and chemical plants.

Root Cause Analysis | RCA Workshop by Tonex

Root Cause Analysis, RCA Workshop enables the participants with practical root cause analysis knowledge and skills. Attendees will learn about procedures and tools to analyze the causes of problems to determine corrective actions.

Root Cause Analysis Training is in great demand in many diverse industries. Tonex’s unique, highly personalized Root Cause Analysis training will enhance and accelerate your current understanding of Root Cause Analysis, will allow you to improve technical depth and greatly widen your technical effectiveness in the Root Cause Analysis and other relevant fields. This updated and expanded Root Cause Analysis Training course covers the fundamentals and many different tools and methods for root cause analysis.

The workshop consists of lectures, practical examples, case studies, and role-playing to provide participants with an in-depth knowledge and tools analyze and identify the root causes of problems and mitigations.

Root cause analysis training covers this problem-solving process for investigating an identified incident, problem, concern, or non-conformity in many fields.  RCA is a structured facilitated team process to identify root causes of an event that resulted in an

undesired outcome and develop corrective actions. The RCA process provides you with a way to identify breakdowns in processes and systems that contributed to the event and how to prevent future events. The purpose of an RCA is to find out what happened, why it happened, and determine what changes need to be made.

Learning Objectives

Upon completion of Root Cause Analysis, RCA Workshop Course, the attendees are able to:

  • Learn what Root Cause Analysis is
  • List Root Cause Analysis Methods and Techniques
  • Start and Complete a Root Cause Analysis task
  • Learn about Methods of Root Cause Analysis
  • Enhance problem-solving and trouble-shooting effectiveness
  • Plan and create model for in-depth analysis of problem situations.
  • Learn about Human-error reduction strategies and processes involved with decision making
  • Describe Investigation techniques
  • List solutions related to Critical Thinking and Creativity
  • Learn about incident Investigation
  • Learn about Corrective Actions and mitigation frameworks,  techniques and tools
  • Plan and create a Root Cause Corrective Action (RCCA)


Course Agenda

Introduction to Root Cause Analysis (RCA)

  • What is Root Cause Analysis?
  • When Do We Use It?
  • What happened?
  • How did it happen?
  • Why did it happen?
  • What can be done to prevent it from happening again?
  • Basic Steps of RCA
  • Gather the facts using a timeline and interviews
  • Understand what happened
  • Identify root causes
  • Develop a Risk Reduction Plan
  • Evaluate effectiveness of actions
  • Root Cause Corrective Action (RCCA)

Essentials of Root Cause Analysis Process

  • Define the Problem
  • Collect Data
  • Walk-Through Task Analysis
  • Human Factors Engineering
  • Organizational Policy and Procedure
  • Preparing for the Root Cause Analysis Process
  • Implementing the Action Plan
  • Sharing Results of Improvement

Root Cause Analysis Methods

  • What Are the Types of Causes?
  • Causal Factor Category List
  • Determine Causes of Event
  • Problem detection challenges
  • Problem detection methods
  • Selecting the right tools
  • Cause and Effect Analysis
  • 5-Why Method
  • Fishbone Diagram (Ishikawa)
  • FMEA and FMECA
  • Process FMEA vs. Design FMEA
  • Failure Tree Analysis (FTA)
  • Techniques for Conducting Interviews
  • Guidelines for Group Facilitation
  • Corrective and Preventive Action (CAPA)
  • CAPA in Site Management
  • 8D method

Root Cause Analysis Workshops and Group Projects

  • Case studies
  • Bring your own problem into the class
  • Root Cause Analysis Framework
  • Identifying the questions to determine the root causes
  • Identifying and addressing the root causes of critical incidents
  • Initial Data Gathering Techniques
  • Identifying corrective and preventive actions
  • Developing root cause corrective action plan: detected nonconformity and permanently resolve the problem(s) it causes.


Root Cause Analysis Workshop

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