Price: $2,999.00

Length: 3 Days
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Root Cause Analysis Training

Striking at the core of a problem is the only way to permanently eliminate it.



This is the beauty of root cause analysis (RCA). As the name implies, root cause analysis is a method for identifying the key causes of a problem or event with the goal of implementing the most effective solutions so the problem or event will not recur.

From manufacturing problems to incorrect customer shipments, RCA applications are numerous and can result in meaningful improvements in the business processes as well as better bottom lines.

RCA can uncover previously hidden relationships between causes and symptoms and provide enduring solutions that will result in increased safety and lower costs. And by successfully getting to the root cause of one problem, businesses and organizations can solve several others along the way – which can have a significant impact on Total Cost of Risk (TCOR).

Very often, a team investigating a problem will jump to conclusions without digging deeper. It’s often a case of, well, we’ve seen the problem before, so it must be the same thing that’s taking place again. It makes things simpler to move straight to correction rather than deep dive into the problem.

But that is the human element that can keep a problem from never truly being resolved. Assumption is dangerous and the facts can only be brought to the surface with solid data.

What it comes down to is this:  One or two facts alone may not lead to any conclusion, but taken as a whole, the facts may contain the key to unlocking the root cause. Such a guess should be viewed as a tentative hypothesis; assume it is true for the sake of testing, and then test the hypothesis. It is OK to be wrong in such situations because the testing may yield new information that drives the investigation forward.

As with any problem-solving approach, there are core principles that guide the methodology of root cause analysis.

These core principles not only help the quality of analysis, they also help the analysts gain trust from stakeholders, clients or patients.

These principles include:

  • Focusing on correcting and remedying root causes rather than just symptoms.
  • Focusing on how and why something happened without blaming anyone.
  • Providing enough information to inform a corrective course of action.
  • Considering how a root cause can be prevented in the future.
  • The realization that there could be more than one root cause.

Root Cause Analysis Training Course by Tonex

Root cause analysis training covers this problem-solving process for conducting an investigation into an identified incident, problem, concern or non-conformity in many fields.
Root Cause Analysis Training is in great demand in many diverse industries. Tonex’s unique, highly personalized Root Cause Analysis training will enhance and accelerate your current understanding of Root Cause Analysis, will allow you to improve technical depth and greatly widen your technical effectiveness in the Root Cause Analysis and other relevant fields. This updated and expanded Root Cause Analysis Training course covers the fundamentals and many different tools and methods  for root cause analysis.
The Root Cause Analysis Training Course is presented  as a general description of the root cause analysis, methods and tool, its purpose and typical industry domain and applications, the procedures, examples of its use, a checklist to help the attendees to make sure it is applied properly, and Tonex root cause analysis road maps, forms and templates.
Root Cause Analysis for Beginners, A great point to start.
“Every defect is a treasure, if the organization can uncover its cause and work to prevent it across the enterprise.” Extracted from Kilchiro Toyoda, founder of Toyota.
Root Cause Analysis training, RCA training, is a structured process that uncovers the physical, human, and latent causes of any undesirable event in the workplace. Root cause analysis (RCA) training identifies how the investigator(s) looks beyond the solution to the immediate problem and understand the fundamental or underlying cause(s) of the situation and put them right, thereby preventing re-occurrence of the same issue.
This may involve the identification and management of processes, procedures, activities, inactivity, behaviors or conditions.
Learn about Root cause analysis (RCA) as a structured method and technique to analyze serious adverse events that affect your organization.
What will Root Cause Analysis Training cover?
  • Understand what Root Cause Analysis is
  • Root Cause Analysis Methods and Techniques
  • How to Start and Complete Root Cause Analysis
  • Learn about Methods of Root Cause Analysis
  • Explains expressed RCA as a holistic approach and analytical and creative thinking tools
  • Techniques and tools to incorporate  elements of equipment, process, environment and human reliability
  • Enhance problem-solving and trouble-shooting effectiveness
  • Plan and create  model for in-depth analysis of problem situations.
  • Human-error reduction strategies and processes involved with decision making
  • Investigation techniques and  failure-scene investigation methods also known as evidence gathering
  • Use the tools available for analysis of problem situations

Topics Covered

  • Introduction to the Field of Root Cause Analysis
  • Principles of Root Cause Analysis (RCA)
  • Root Cause Analysis (RCA) Methodologies
  • Comparing Different Root Cause Analysis (RCA) Methodologies
  • Failure Classification
  • Root Cause Analysis as an Approach
  • Opportunity Analysis
  • The ‘5 Whys’
  • Fishbone Diagrams
  • Histograms
  • Pareto Charts
  • Cause and Effect Diagrams
  • Run Charts
  • Scatter Diagrams
  • Flow Charts
  • Control Charts
  • Common Mistakes
  • Unmanageable Conclusions
  • Preventative Action
  • Cause and Effect Principles
  • Cause and Effect Analysis
  • Charting Exercises
  • Solutions thru Critical Thinking and Creativity
  • Guidelines for Group Facilitation
  • Corrective and Preventive Action (CAPA)
  • CAPA in Site Management
  • Incident Investigation
  • Mapping & reporting software

Course Agenda

Introduction to Root Cause Analysis (RCA)

  • What is Root Cause Analysis?
  • When Do We Use It?
  • What happened?
  • How did it happen?
  • Why did it happen?
  • What can be done to prevent it from happening again?
  • Basic Steps of RCA
  • Gather the facts using a timeline and interviews
  • Understand what happened
  • Identify root causes
  • Develop a Risk Reduction Plan
  • Evaluate effectiveness of actions

Essentials of Root Cause Analysis Process

  • Define the Problem
  • Collect Data
  • Walk-Through Task Analysis
  • Human Factors Engineering
  • Organizational Policy and Procedure
  • Preparing for the Root Cause Analysis Process
  • Root Cause Analysis Process
  • Implementing the Action Plan
  • Sharing Results of Improvement

Types of Root Cause Analysis 

  • Safety-based RCA
  • Production-based RCA
  • Process-based RCA
  • Systems-based RCA

Root Cause Analysis Methods

  • What Are the Types of Causes?
  • Causal Factor Category List
  • Determine Causes of Event
  • Problem detection challenges
  • Problem detection methods
  • Selecting the right tools
  • Improving your root-cause analysis
  • Step-method
  • Why-Why
  • 5-Why Method
  • FMEA
  • Process FMEA vs. Design FMEA
  • Bow-tie
  • Event Tree Analysis (ETA)
  • Failure Tree Analysis (FTA)
  • Interview
  • Fishbone Diagram (Ishikawa)
  • Criteria for Event Description
  • Cause and Effect Analysis
  • Techniques for Conducting Interviews

Root Cause Analysis Workshops and Group Projects

  • Case studies
  • Introduction of Tonex Root Cause Analysis Framework
  • Identifying the questions to determine the root causes
  • Identifying and addressing the root causes of critical incidents
  • Initial Data Gathering Techniques
  • Interactive Activities
  • Identifying corrective and preventive actions
  • Bring your own problem into the class

For Root Cause Analysis Tutorial, visit: Tonex Root Cause Analysis Tutorial page. A good resource.


Root Cause Analysis Training

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