Telecom Fraud Training

Telecommunications fraud training covers all the aspects of telecom fraud including PSTN, International, VoIP, Mobile, Prepaid, 3G/UMTS, LTE, 5G, OTT, IPTV, gaming, and content.

Executive Summary

• What is Fraud?
• General overview of telecommunication fraud
• Losses experienced by operators
• Pressures to deal effectively with crime
• The motivation behind crime
• Fraud and Revenue Assurance

The Evolution of Fraud

• Traditional types of fraud
• Common Frauds
• Operators risk exposure
• Multiple new and immature services
• Increased numbers of business transactions
• Open, distributed networks
• Entrance of new, non traditional’ players
• Mergers and acquisitions
• New methods of access
• New billing systems and processes
• Huge increase in amount of data generated by users
• How do fraudsters benefit from fraud?
• Using a service without paying.
• Call Selling to others

Subscription Fraud

• Why subscription fraud is the most prevalent type of telecoms fraud
• How operators can recognize it
• Techniques required to minimize the impact and loss
• Vendor tools for eliminating subscription fraud

Internal Fraud

• The scale and impact of internal fraud
• Internal fraud motivation
• Methods to highlight internal losses
• Effective methods of mitigating risk
• Conducting internal investigations

Partnership Fraud

• Includes wholesale, partner and distributor fraud
• How to effectively manage relationships with:
• Operators
• Third party providers
• Commercial dealers
• The threat of interconnect fraud

FixNetwork Fraud

• The development of fixed networks
• Common types of fraud affecting fixed line telcos
• Subscription fraud
• Physical attacks on the network
• Premium rate fraud
• PBX/DISA fraud
• Threat of SS7/Diameter attacks
• Threat to IP based services
• Methods of mitigating the risk these practices present

Mobile Network Fraud

• The security of mobile networks
• Encryption methods employed by operators and handset/SIM card manufacturers
• How network security needs to change with the move to 5G
• The rise in mobile phone related theft and how operators can combat this
• Cloning, tumbling and other ways of compromising mobile networks and handsets
• The best ways to reduce the risk of mobile network fraud

Prepaid Fraud

• How fraudsters take advantage of prepaid services
• How operators can curtail these efforts
• Regulating prepaid users
• Developments from the vendor community
• Risks associated with recharge methods

Roaming Fraud

• The roaming market
• The risks telcos are exposed to by roaming fraud
• Typical methods used by criminals
• Efforts of the GSM Association
• New developments from the vendor community

Content and Value Added services Fraud

• Content risks and liability
• The culture of content theft
• Managing the risk represented by players in the content value chain
• Payment mechanisms
• Watermarking, encryption and DRM
• Maintaining revenue streams through secure delivery channels

Fraud Detection and Prevention

• Overview of the fraud processes
• All known fraud activities
• Optimal use of internal systems and intelligence
• External knowledge and experience

Data Mining Applied to Fraud Detection and Prevention

• Data Warehouse Data Modeling
• Data mining techniques
• Application of data mining to fraud

Tools and Techniques

• All known fraud activities
• Optimal use of internal systems and intelligence
• External knowledge and experienceExecutive Summary
  • What is Fraud?
  • General overview of telecommunication fraud
  • Losses experienced by operators
  • Pressures to deal effectively with crime
  • The motivation behind crime
  • Fraud and Revenue Assurance

  The Evolution of Fraud

  • Traditional types of fraud
  • Common Frauds
  • Operators risk exposure
  • Multiple new and immature services
  • Increased numbers of business transactions
  • Open, distributed networks
  • Entrance of new, non traditional’ players
  • Mergers and acquisitions
  • New methods of access
  • New billing systems and processes
  • Huge increase in amount of data generated by users
  • How do fraudsters benefit from fraud?
  • Using a service without paying.
  • Call Selling to others

  Subscription Fraud

  • Why subscription fraud is the most prevalent type of telecoms fraud
  • How operators can recognize it
  • Techniques required to minimize the impact and loss
  • Vendor tools for eliminating subscription fraud

  Internal Fraud

  • The scale and impact of internal fraud
  • Internal fraud motivation
  • Methods to highlight internal losses
  • Effective methods of mitigating risk
  • Conducting internal investigations

  Partnership Fraud

  • Includes wholesale, partner and distributor fraud
  • How to effectively manage relationships with:
  • Operators
  • Third party providers
  • Commercial dealers
  • The threat of interconnect fraud

  FixNetwork Fraud

  • The development of fixed networks
  • Common types of fraud affecting fixed line telcos
  • Subscription fraud
  • Physical attacks on the network
  • Premium rate fraud
  • PBX/DISA fraud
  • Threat of SS7/Diameter attacks
  • Threat to IP based services
  • Methods of mitigating the risk these practices present

  Mobile Network Fraud

  • The security of mobile networks
  • Encryption methods employed by operators and handset/SIM card manufacturers
  • How network security needs to change with the move to 5G
  • The rise in mobile phone related theft and how operators can combat this
  • Cloning, tumbling and other ways of compromising mobile networks and handsets
  • The best ways to reduce the risk of mobile network fraud

  Prepaid Fraud

  • How fraudsters take advantage of prepaid services
  • How operators can curtail these efforts
  • Regulating prepaid users
  • Developments from the vendor community
  • Risks associated with recharge methods

  Roaming Fraud

  • The roaming market
  • The risks telcos are exposed to by roaming fraud
  • Typical methods used by criminals
  • Efforts of the GSM Association
  • New developments from the vendor community

  Content and Value Added services Fraud

  • Content risks and liability
  • The culture of content theft
  • Managing the risk represented by players in the content value chain
  • Payment mechanisms
  • Watermarking, encryption and DRM
  • Maintaining revenue streams through secure delivery channels

  Fraud Detection and Prevention

  • Overview of the fraud processes
  • All known fraud activities
  • Optimal use of internal systems and intelligence
  • External knowledge and experience

  Data Mining Applied to Fraud Detection and Prevention

  • Data Warehouse Data Modeling
  • Data mining techniques
  • Application of data mining to fraud

  Tools and Techniques

  • All known fraud activities
  • Optimal use of internal systems and intelligence
  • External knowledge and experience