Length: 2 Days
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Telecom Training for Non-Engineers

The telecommunication (telecom) sector consists of companies that transmit data in words, voice, audio or video across the globe.

Telecommunications is a broad term that includes a wide range of information transmitting technologies such as telephones (wired and wireless), microwave communications, fiber optics, satellites, radio and television broadcasting and the internet.

The most common form of telecommunications service today is phone service, which is done on either a wired or wireless standard. Other services may include internet, television, and networking for businesses and homes. These services may not be available in all areas or from all companies. The pricing points for the different services vary widely and may be different for residences and businesses.

While telecommunications services used to mean nothing more than a landline phone, the options are now more varied. In addition to traditional landlines, there are wireless systems and data services available from a variety of vendors. While some offer both landlines and wireless service, often the companies involved in these two different services are different, and in direct competition with each other.

Also, some telecommunications services are offering television now, with the higher bandwidth speeds available through an improved infrastructure such as fiber optics.

Some would say the telecommunication industry is going through a transformational phase of development – to acclimatize itself per the new technological and cloud trends.

New technologies like the Internet of Things (IoT), augmented reality (AR), virtual reality (VR), microservices and more necessitate that telecom providers realign their business strategies and restructure themselves as per the cloud era, in terms of operations, architecture and networks as well.

Moreover, in order to gain a competitive edge, they need to focus on providing customized solutions to their customers and focus on developing long-term relationships with them.

One of those telecom challenges involve the necessity to decentralize purchasing and decision power, both internally and externally, because of the essential agile reconfiguration of the cloud.

Telecommunication providers are also looking at ways to upgrade their IT and connectivity infrastructure while focusing on providing data and voice services that are reliable, affordable and of the highest quality.

Add to that the additional concerns over security due to the new technological architectures like 5G that provide more entry points for cybercriminals. It’s generally agreed among industry experts that new operational and technical innovations are needed to meet customer expectations of complete system security from network till the device level.

Telecom Training for Non-Engineers Course by Tonex

Telecom training for non-engineers provides an introduction to the landscape and fundamental technologies of the telecommunications marketplace. Designed with the non-technical professional in mind, telecom training for non-engineers course provides day-to-day examples of the intricacies and competitive landscape of the industry. Participants will learn about telecommunications, networks, services and the future.

This course is designed to provide a general overview of telecom for non-engineers.

Learning Objectives

Upon completion of this course the attendees will:

  • Learn the basics of telecoms
  • Describe concepts behind traditional PSTN/SS7
  • Learn concepts behind wireless and optical networking, triple and quad play
  • Learn the basics of voice, data and video communications technologies
  • Describe concepts behind TCP/IP, VoIP, xDSL, IPTV, MPLS, VPN, IMS/SIP, UMTS/HSPAHSPA+, WiMAX, LTE, and LTE Advance and 5G
  • Describe the impact of cloud computing in telecom
  • Learn about new trends such as 5G slices, SDN, NFV, role of AI in telecom
  • Describe cybersecurity and what it means to telecom
  • Learn about Satellite communications
  • Learn the future telecoms trends

Course Outline

Introduction and Overview

  • Telecoms Market
  • Telecoms Regulation
  • Telecoms Competition
  • The Network
  • Evolution of Telecom
  • Network Evolution
  • Switching Evolution
  • Access Evolution
  • Mobile Evolution
  • Cable Evolution
  • Circuits vs. Packets
  • Packet Evolution
  • X.25, Frame Relay, ATM and IP
  • Overview of NGN
  • VoIP Overview
  • IPTV
  • IMS and SIP
  • MPLS and GMPLS
  • VPN
  • Wireless Mobile 2G, 3G and 4G Evolution
  • LTE and EPC
  • Flat IP Architecture

The Fundamentals

  • Evolution of Current Telecoms Landscape
  • Traditional Telecom Networking and Services
  • Line and Trunks
  • Plain Old Telephony Service (POTS)
  • The Public Switched Telephone Network (PSTN)
  • PSTN Switching Hierarchy (Class 5, Class 4/Tandem, Class 3, 2 and 1)
  • Time Division Multiplexing (TDM)
  • Digital voice, video and data; DS0, DS1, DS3DWDM and Advance Optical Networking
  • Telecom Network Components
  • The Telephone and the Local Loop
  • Signaling in the Telephone System
  • Legacy SS7 (Signaling System #7)
  • New Signaling Protocols: SIP, Diameter
  • Transmission Systems
  • T1, T3 and SONET/SDH
  • Optical Networking
  • Next Generation Networks (NGN)
  • Circuit-Switched vs. Packet-Switched Networks
  • Packet-Switched Networks
  • Voice over IP and Unified Communications
  • Video Technology and Services
  • Cloud Computing

Access and Transport Networks

  • North American and International Digital Hierarchy (DS0, DS1/T1, DS3/T3, E1, E2)
  • Synchronous Optical Network (SONET)
  • The International Synchronous Digital Hierarchy (SDH)
  • Overview of the CO, Local Loop, Home CPE, xDSL, DSLAM, ATM, PPP and IP/MPLS

Customer Premises Equipment and Services

  • Customer Telephone System (CTS)
  • Private Branch Exchange (PBX)
  • Key Telephone System (KTS) overview
  • Centrex: Analog and Digital
  • Automatic Call Distributors (ACDs)
  • Computer Telephony Integration (CTI)
  • Interactive Voice Response (IVR)
  • Voice Mail
  • Unified Communications
  • IP PBX

Emerging Technologies

  • Broadband Technologies
  • Voice and data integration
  • Cable
  • xDSL
  • Wireless
  • TCP/IP
  • NGN/VoIP
  • IPTV
  • MBMS
  • MPLS and GMPLS
  • MPLS VPN and TE
  • IMS (IP Multimedia Subsystem)
  • SIP Protocol
  • Fixed Wireless/SATCOM/VAST/WiMAX
  • Mobile Wireless/GSM/CDMA/CDMA2000/UMTS/HSPA/HSPA+/LTE, 5G NR, 5GC
  • Mobile Broadband/1xEV-DO/UMTS/LTELTE Advance/5G
  • mmWave an 5G services
  • Role of WiFi in 5G: 802.11ax, 802.11ay

The Future

  • The Future of Telecommunications
  • Telecom Market Segmentation
  • Worldwide Subscribers
  • Migration from circuit to packet switching
  • IP Changes Everything
  • Worldwide Revenue
  • Wireline and Wireless Convergence
  • Voice over IP (VoIP)
  • Overview of SIGTRAN, MGCP/MEGACO, and SIP
  • Overview of IPTV, QoS
  • Overview of MPLS and VPLS
  • IMS and SIP
  • IPTV
  • MPLS and MPLS VPNs
  • VPLS
  • Gigabit and Metro Ethernet
  • Mobile IP
  • IPv6
  • Cloud Computing
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • LTE and LTE Advanced
  • 5G NR and 5GC
  • SDN and NFV


Telecom Training for Non-Engineers

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