Uncovering Hidden Needs: Clinical Context & Opportunity Discovery Essentials Training by Tonex
This course equips professionals with practical skills to uncover unmet needs in clinical environments through effective shadowing, interviewing, and system analysis techniques. Participants will learn to spot innovation opportunities by observing real workflows, engaging with stakeholders, and analyzing systems. The training emphasizes methods to translate insights into actionable solutions. The course also highlights how identifying hidden clinical needs can enhance cybersecurity by exposing overlooked vulnerabilities and improving data protection strategies in healthcare systems.
Audience:
- UX researchers
- Clinical engineers
- Product designers
- Biomedical device innovators
- Cybersecurity professionals
- Healthcare IT specialists
Learning Objectives:
- Understand methods to observe clinical settings effectively
- Learn techniques for need-driven clinical interviews
- Apply system analysis to uncover workflow gaps
- Discover innovation opportunities through contextual research
- Recognize hidden cybersecurity implications in clinical systems
Course Modules:
Module 1: Introduction to Clinical Needs Discovery
- Importance of context in clinical innovation
- Role of frontline observations
- Interview vs. observation: strengths and weaknesses
- Value of unmet needs in product design
- Connection between clinical gaps and cybersecurity risks
- Overview of the discovery-to-solution journey
Module 2: Shadowing in Clinical Environments
- Preparing for observation sessions
- Best practices for in-situ observation
- Ethical considerations and patient privacy
- Identifying pain points during clinical procedures
- Recording and organizing field notes
- Extracting cybersecurity clues from workflows
Module 3: Conducting Effective Interviews
- Framing questions to surface unmet needs
- Navigating bias in conversations
- Building trust with clinical stakeholders
- Analyzing responses for root causes
- Cross-referencing interview data with system analysis
- Detecting security challenges through dialogue
Module 4: System Mapping and Workflow Analysis
- Mapping information and process flow
- Spotting inefficiencies in care delivery
- Linking workflow gaps to unmet needs
- Understanding human-system interactions
- Identifying data access and security friction points
- Integrating clinical maps into solution planning
Module 5: Identifying and Validating Needs
- Filtering raw observations into needs
- Assessing value and feasibility
- Prioritizing based on clinical and security impact
- Creating need statements
- Validating findings with stakeholders
- Documenting cybersecurity-related risks and gaps
Module 6: Opportunity Framing and Communication
- Framing problems for innovation teams
- Communicating insights clearly and concisely
- Aligning opportunities with organizational goals
- Translating needs into design criteria
- Highlighting security opportunities in clinical tools
- Delivering need-based recommendations
Join Tonex’s expert-led course to uncover critical unmet needs in clinical environments and identify cybersecurity blind spots that matter. Empower your team with insight-driven innovation strategies today.