A quality management system (QMS) is a system that documents the policies, procedures and controls necessary for an organization to create and deliver high-quality products or services to customers, and therefore increase customer satisfaction.
A QMS helps a company to meet its regulatory requirements and customer requirements, and make continuous improvements to its operations.
In general, the goal of a QMS system is to provide consistency. Customers should know what to expect from a company, and they should receive the same quality from every purchase they make.
Most experts in this area believe that if an organization can provide that assurance, it will be able to maintain existing customers while creating a reputation for quality that will attract more customers and clients.
The benefits of using a quality management system are considerable, and include:
- Improved risk management
- Regulation of successful working practices
- Better and consistent control of major business processes
- Increased customer satisfaction
- Improved participation of employees
- Greater efficiency and less waste
- A better understanding of customer needs
A QMS can also aid in compliance efforts. The data generated by your system can help analyze your organization and determine any areas where compliance issues may arise.
Data management can also be particularly useful for internal audits and other tests of your overall data landscape.
Want to learn more? Tonex offers Quality Management System (QMS) Essentials Training, a 2-day course where participants learn to define the key components of a Quality Management System and its importance to an organization.
Participants also learn about the requirements of ISO 9001 and other relevant QMS standards as well as learn to develop and implement a QMS tailored to their organization’s needs.
This course is designed for quality assurance professionals, process engineers, compliance officers, and managers who are responsible for implementing, maintaining, or improving a Quality Management System.
For more information, questions, comments, contact us.