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Root Cause Analysis Introductory Training

Root cause analysis introductory training course covers the tools and techniques to trace problems down to the root cause. Such “backward” searching methodology is useful especially in the conditions where there is more than one major cause associated with a problem. Sometimes the multiple causes are independent of each other, while in some cases they all linked together and thus removing one cause can result in resolving the whole issue. Root cause analysis introductory training hands-on workshop will teach you how to identify all the causes, discover their relationship with each other, their effects on the system, remove them permanently, and establish preventive actions to avoid them from happening again in future.

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What is Root Cause Analysis?

When harmful, undesirable things happen, it is crucial how we respond next. Whether (or not) they occur again in the future completely depends on our response. Without comprehensive investigation, what really caused bad things happen will never be discovered and thus won’t be eliminated. In this cause, whatever solution we implement will only remove the symptoms on the surface. It will be only matter of time before the problem shows up again, with the same or different symptoms. Pain killer pills are good analogy of such practice. They often get rid of the headache temporarily instead of curing the real reason caused the headache. Therefore, a method to find the core factors causing the problem is necessary. Root Cause Analysis (RCA) does the job. RCA is a methodology that helps finding and fixing the main reasons associated with a problem. While troubleshooting, problem solving, and failure analysis usually search for solutions to certain problems, root cause analysis is pointed to underlying issues.

  • Root cause analysis search for ineffective and insufficient controls, when used as a business process improvement tool
  • Root cause analysis seeks out for unidentified dangers and damaged/missing barriers, when applied in safety and risk management
  • It helps with developing corrective action and prevention action (CAPA) plans
  • Root cause analysis is an effective method to focus the organizational change efforts towards the right direction
  • Root cause analysis save companies money and time

QM&T Approach to Root Cause Analysis

  • Identify the problem
  • QM&T observes several aspects of the organization to identify potential problems
  • Pareto Analysis
  • The corrective action plan should be developed and implemented in order to document the immediate and long-term corrective actions associated with each problem
  • It is a roadmap to address a specific root cause analysis project

Root Cause Analysis General Steps

  1. Define the problem
  2. Understand the problem
  3. Immediate action
  4. Corrective action
  5. Confirm the solution

Root Cause Analysis Tools and Techniques

  • 5 Why’s (or Gemba Gembutsu)
  • Pareto Analysis
  • Fishbone diagram
  • Brainstorming
  • Mapping and flowcharts
  • Fault tree
  • Check sheets
  • Sampling
  • Control charts
  • Quality planning

Why Do You Need Root Cause Analysis Introductory Training?

  • Does your job require solving complex problems?
  • Are you usually involved in investigating accidents or safety incidents?
  • Are you assigned to cut waste and increase value?
  • Do you need to find out why equipment and machinery fail?
  • Are you responsible to provide ways of avoiding simple mistakes and errors to become big problems?
  • Is enhancing the reliability of the system part of your job?
  • Are you assigned to figure out how problems happen to ensure it can never happen again?

Root cause analysis introductory training course is crucial for you if you answered yes to any of the above questions!

You could temporarily come up with a treat to get rid of the symptoms of a problem, but that won’t prevent the problem from happening again in future. To achieve a permanent solution, you would need to tackle the triggering factors originated the problem in the first place. Such fundamental factors are usually called root cause analysis and the techniques and methods applied to identify a problem and its root causes are called root cause analysis.

Which Industries Can Benefit from Root Cause Analysis

  • It usually is very critical in conditions where there is a chance for catastrophic consequences
  • It can be used in any situation where the actual results are far from the desired ones
  • It provides crucial information on what needs to be changed and how to do it inside a system
  • It serves many industries such as manufacturing, construction, healthcare, transportation, chemical, petroleum, and power generation
  • Other areas of application include operations, project management, quality control, health and safety, business process improvement, change management, and many others

Learn About

  • Emergency Response Incidents
  • Potential non-compliance
  • Significant non-conformance
  • Incident investigation
  • Various investigation tools
  • Define the problem
  • Collect data
  • Identify possible causal factors – 5 Whys
  • Identify root cause(s)
  • Recommend and implement solutions
  • Evaluate solutions (Continuous improvement)
  • Cause and Effect Diagrams
  • Brainstorm Solutions
  • Corrective Action
  • Containment vs. Corrective Action
  • Effective Corrective Action Characteristics


  • TONEX has more than 15 years of experience in delivering high quality trainings
  • TONEX instructors have the experience of serving both industry and academia, therefore they can use teaching skills to help participants tackle industrial challenges
  • TONEX training is delivered in the form of an interactive presentation
  • TONEX training sessions include lecture, hands-on activities, labs, and group activities


TONEX root cause analysis training for beginners is a 2-day course designed for:

  • Quality personnel
  • R&D team
  • Production engineers and managers
  • Design team
  • All the individuals whose job involve problem solving, safety, reliability, quality control, operations and logistics, and production

What Will You Learn?

Below are the major topics are covered in root cause analysis introductory training course (more detail can be found under the full course description):

  • Overview of Root Cause Analysis
  • Problem Solving Techniques
  • Identify All the Potential Causes
  • Collecting Data
  • Analyzing the Collected Data
  • Incorporate Causes Associated with Human Errors
  • Root Cause Elimination
  • Going Deep with Data
  • Statistical Hypothesis
  • Role of Management in Root Cause Analysis
  • Implementing Solutions
  • TONEX Hands-On Workshop Sample

Root Cause Analysis Introductory Training

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