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Root Cause Analysis Training for Non-Engineers

Root cause analysis training for non-engineers discusses the concepts behind root cause analysis methodology. Also this hands-on seminar will teach you the methods and tools involved in root cause analysis. Since this training course is designed for the individuals with no engineering background, the statistical and mathematical methods are developed accordingly. Root cause analysis training for non-engineers focuses on the non-industrial, non-engineering applications of root cause analysis such as health care, lab quality, business process, sales, marketing, etc.


Root Cause Analysis Phases

  • Phase I- Data Collection
  • Phase II- Assessment
    • Identify the problem
    • Evaluate the importance of the problem
    • Identify the causes (conditions or actions) immediately prior and round the problem
    • Identify the reasons why the causes in the prior step occurred, get back to the root cause (the ultimate reason which will avoid the problem recurrence). This root cause is the end point in the assessment phase
  • Phase III- Corrective actions
  • Phase IV- Inform
  • Phase V- Follow up

Corrective Action Plans Include:

  • Identification and then correcting the problems having effect on human and equipment performance
    • Assigning qualified people to effectively evaluate equipment/human performance problems
    • Implementing corrective actions
    • Following up to verify corrective actions are effective
  • Administrative protocols to describe the process, identify resources, and assign responsibility
  • A responsible culture in which people are responsible for correction of impediments to error-free and reliable performance
  • A working culture that inspires voluntary reporting of defects, errors, or lapses
  • Trainings for root-cause analysis personnel
  • Protocols to ensure an immediate investigation right after the occurrence or identification of a problem to determine root causes and corrective actions

Learn about

  • Events and Causal Factor Analysis
  • Change Analysis
  • Barrier Analysis
  • Management Oversight and Risk Tree (MORT) Analysis
  • Human Performance Evaluation
  • Kepner-Tregoe Problem Solving and Decision Making

How Do You Benefit from Root Cause Analysis Training?

  • Recognize root causes from symptoms
  • Apply ISO 9001, for preventive and corrective action
  • Lower chance of problems reoccurrence
  • More improvement
  • Less delay
  • Fact-based decisions, not opinion- or guess-based


  • TONEX has more than 15 years of experience in delivering high quality trainings
  • TONEX instructors have served both the industry and academia, therefore they know the experience of serving both industry and academia, therefore they can use teaching skills to help participants tackle industrial challenges
  • TONEX training is fun and is conducted in the form of an interactive presentation
  • TONEX training sessions include lecture, hands-on activities, labs, and group activities


TONEX root cause analysis training for non-engineer is a 2-day course designed for:

  • Quality scientists
  • Healthcare managers and supervisors
  • Medical, microbiology, chemistry, and genetics lab managers
  • Regional managers
  • Franchise managers
  • Hospital personnel
  • Business owners
  • Marketing and sales people
  • All the individuals who are involved with problem solving

What Will You Learn?

Below are the major topics covered by root cause analysis training for non-engineers (more detail can be found under the full course description):

  • Overview of Root Cause Analysis
  • Problem Solving Phase
  • Exploring the Causes
  • Data Collection
  • Analyzing Data
  • Human Errors
  • Root Cause Elimination
  • More to Do with Data
  • Brief Introduction to Statistics
  • Management Impact on Root Cause Analysis
  • Implementing the Selected Solutions
  • TONEX Hands-On Workshop Sample

Root Cause Analysis Training for Non-Engineers

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