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Root Cause Analysis Training for Supervisors

Root Cause Analysis Training for Supervisors Course Description

Root cause analysis training for supervisors covers the principals, tools, and techniques of root cause analysis. It teaches you all the knowledge and skills you would need in order to lead a root cause analysis investigation.

Added Value of Root Cause Analysis

  • You will learn about designing and conducting logical interviews
  • You will learn how to manage change
  • You will learn how to incorporate human errors
  • You will learn how to write proper and clear problem statements
  • You will know how to lead causes investigation
  • You will learn how to guide your team to develop effective corrective action plan
  • You will become a proactive problem solver by preventing similar problems to occur again
  • You will learn how to lead a result-generating brainstorming session
  • You will learn how to take advantage of fishbone diagrams
  • You will master in fault tree analysis

Tips of Root Cause Analysis

  1. Your root cause analysis completely depends on the data you collect
  2. Your lack of knowledge can adversely affect your root cause analysis
  3. To know why it happened, you need to know exactly what and how it happened
  4. Interviews are not only asking questions
  5. Human errors cannot always be fixed with discipline, training, and protocols
  6. It’s your job to “see” effective corrective actions after identifying the root causes (your employees often don’t)
  7. While you cannot skip any step of the process, not all of your root cause analysis investigations have to be developed and done similarly

Most Identified Sentinel Root Causes in the Healthcare System

  • Human factors
    • Staffing levels and mix, peer review and other staff-related factors
  • Poor communication
    • Staff, physicians, administration, patients and patients’ families
  • Leadership
    • Organizational planning, culture and leadership
  • Analysis and assessment
    • Patient assessment and care decisions
  • Information management
    • Data definitions, security, availability and medical records
  • Physical environment
    • General safety and equipment management
  • Care planning
  • Care continuum
    • Access to care, continuity and patient transfers
  • Medicine use
    • Medication storage and control, ordering, administering and other medication-related tasks
  • Operative care

TONEX Root Cause Analysis Training Methodology

  • The major part of this training is dedicated to hands-on activities, exercises, practices with real cases, and group activities.
  • The course is delivered in the form of an interactive presentation during which your instructor will constantly is in back-and-forth discussions with you.
  • You have the opportunity to bring your own sample project on which, under our coaching, you can conduct root cause analysis


Root cause analysis training for supervisors is a 2-day course designed for:

  • Quality managers/supervisors
  • Production managers
  • Operations managers
  • Product development managers
  • IT managers/supervisors
  • Business owners
  • Regional managers
  • Lab managers
  • Healthcare managers
  • Project engineers
  • LEAN supervisors
  • Maintenance supervisors
  • Safety representatives
  • Administrators
  • Human resource managers
  • Supply chain managers
  • Logistics managers/supervisors
  • Healthcare managers

What Will You Learn?

Below are the major topics are covered by root cause analysis training for supervisors (more details can be found under the full course description)

  • Overview of Root Cause Analysis (RCA)
  • How to Lead the Problem Solving Process
  • How to Dig Out All the Causes
  • Data Research
  • Analyzing the Collected Data
  • Accidents Analysis and Role of Human Error
  • Root Cause Elimination
  • Drill in the Data
  • Statistical Hypothesis
  • Management Behaviors Affecting Root Cause Analysis Performance
  • Ensuring the Best Solution is Implemented
  • TONEX Hands-On Workshop Sample

Root Cause Analysis Training for Supervisors

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