Price: $2,999.00

Length: 3 Days
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Root Cause Analysis Workshop


Root cause analysis (RCA) is the process of discovering the root causes of problems in order to identify appropriate solutions.

RCA assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires.

Root cause analysis can be performed with a collection of principles, techniques, and methodologies that can all be leveraged to identify the root causes of an event or trend. Looking beyond superficial cause and effect, RCA can show where processes or systems failed or caused an issue in the first place.

RCA normally has several goals. The first goal is to discover the root cause of a problem or event. The second goal is to fully understand how to fix, compensate, or learn from any underlying issues within the root cause. The third goal is to apply what we learn from this analysis to systematically prevent future issues or to repeat successes.

Root cause identification is an expectation of the U.S. Food and Drug Administration and other regulatory agencies, and is one of the most frequently cited problems during regulatory inspections.

Many companies do not understand the difference between direct causes and root causes of issues, which lead to weak, inappropriate, or ineffective corrective and preventative actions (CAPAs).  Even more companies understand the differences, but are not using an effective process that enables success.

When looking for the root cause of a problem, it’s important to understand not just how individual components of a system work but also how they interact with each other; this means understanding how your service interacts with other services.

This allows teams to start with a big picture and follow connections progressively as they look for indications of where a root cause is coming from. Contextual information is critical in identifying how services behave and provide everyone with a better mental map of how they communicate and depend on one another.

Context is critical. Root cause analysis tools need to not only capture and present data, but surface meaningful insights and correlations that help developers understand exactly why a change in performance occurred.

Root cause identification is an expectation of the U.S. Food and Drug Administration and other regulatory agencies, and is one of the most frequently cited problems during regulatory inspections.


Workshop Analysis Workshop by Tonex

Root Cause Analysis Workshop is a comprehensive and dynamic three-day RCA Workshop will  offer new  ways  to  view and  address  challenges  such as:  root cause analysis, prioritizing issues, effective problem solving methods, corrective actions, implementing solutions, increasing success in a virtual environment, honing practical communication skills, properly dealing  with  conflict and change, and process improvements.

Root cause analysis workshop training course concludes by emphasizing the need for problem-solving teams and providing an opportunity to practice creating a team that will investigate a case problem. We also explore the different roles and responsibilities utilized when solving problems using a structured approach.

  • Case study exercises of problem solving utilization drawn from real life examples
  • Practical application of the decision making skills learned

By participating in this course, participants will be able to:

  • Define the difference between a problem, symptom, cause, and root cause
  • Find root causes, differentiate between people, processes, procedures and policies, select and use RCA methodologies , implement corrective actions, prevent any recurrence, and recommend process improvements.
  • Implement support for Root Cause Failure Analysis problem elimination
  • Focus on tools for brainstorming, problem solving, decision making and corrective measures of root causes as a more effective action than simply treating the symptoms of a problem or event
  • Evaluate, decide and maximize available alternatives, and generate decisions in the absence of viable alternatives
  • Recognize a need for a working team, construct an effective team, define roles and responsibilities within the team and gain the input and commitment of conflicting stakeholders
  • Develop the core requirements to successful decision making



Fundamentals of Root Cause Analysis

  • Initiating the RCA
  • RCA Techniques
  • Fact Finding Techniques
  • Advanced Interviewing
  • Problem Resolution
  • Critical Thinking Skills
  • Management and Oversight Risk Tree
  • Decision Making Skills
  • Creative and critical thinking and how it applies
  • Effective problem solving
  • Investigation skills
  • Presentation Skills
  • Influencing Skills
  • Conversations and interactions with skeptical stakeholders, colleagues, and customers
  • Collaboration skills

Implementing Root Cause Analysis

  • Identifying Problems
  • Failure analysis techniques and tools
  • Methods and Tools for Problem Solving
  • Roles and Responsibilities in Problem Solving
  • Setting Up a Problem-Solving Team
  • Describing the Problem
  • Symptoms vs. Causes
  • Methods for describing the problem
  • Recognize Potential Root Causes
  • Identifying possible causes
  • Process Maps
  • Using tools

Design Solution and Implement Permanent Corrective Actions

  • Symptoms of solutions that work and don’t work
  • Process Controls and Error Proofing
  • Verify effectiveness
  • Prevent Recurrence
  • Layered elimination and audit
  • Problem and Implementing Containment
  • Symptoms vs. Causes
  • Methods for Collecting and Analyzing Data
  • Problem Statements
  • Discovering Root Causes
  • Methods for Identifying Causes and Root Causes
  • Validating Potential Root Cause
  • Designing a Solution and Implementing Permanent Corrective Action
  • Strategies for Planning and Designing Effective Solutions
  • Methods for Evaluating Potential Solutions
  • Planning Implementation
  • Project Management Strategies
  • Measuring and Verifying Effectiveness

Preventing Reoccurrence

  • Ensuring the Problem is Eliminated
  • Leveraging What is Learned
  • Recognizing Efforts
  • Methods of Team and Individual Recognition
  • Problem Solving and Continuous Improvement
  • Identify, Correct and Eliminate Recurring Problems
  • Finding and prioritizing problems

Root Cause Analysis and Audit

  • RCA and structured problem solving
  • Continuous improvement and rewarding evidence-based decision making
  • RCA and implementation of responsive actions
  • RCA as a way to improve overall audit quality
  • Audit underlying causes of significant problems or successes
  • Auditing solutions with immediate and lasting impact

Case Study:  Root Cause Analysis Thinking Skills for immediate cyber security application in your workplace

  • Case study exercises on Root Cause utilization drawn from real life examples external and internal to Schneider
  • Working through scenarios, participants will assess their own problem-solving skills and experience how tempting it is to jump to solutions or try to fix the problem without investigating and understanding all the underlying causes.
  • Formal problem-solving approach for finding root causes and implementing effective and lasting solutions that eliminate the problem.

Workshop (hands-on exercises)

  • Teaming
  • Define Communication
  • Establish Team Roles
  • Review the case study against Schneider procedure
  • Develop an action plan
  • Document review and data collection
  • Apply RCA techniques
  • Identify information gaps and how to fill them
  • People you need to interview and discuss
  • Develop questions to “close the loops”
  • Participants will conduct a root cause analysis using problem-solving tools presented and demonstrated. Both internal and external failure, customer complaints is reviewed. Teams use these tools to identify, analyze and determine root cause and ultimately solve the issues. Understanding is gained through practical, hands-on exercises using common measurement gauges. Problems are introduced to demonstrate the typical formats for reporting the findings, applying solutions, corrections and improvements.



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