Digital transformation takes a customer-driven, digital-first approach to all aspects of a business.
A digital transformation makeover includes an organization’s business models, customer experiences, processes and operations.
A digital transformation is accomplished through a number of architectures, including:
- AI
- Automation
- Hybrid cloud
- Blockchain
All these technologies work together to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions. And ultimately, it changes customer expectations and creates new business opportunities.
Many experts in this field have pointed out that organizations would be well advised not to think of a digital transformation as a one-time fix, but rather as continual adaptation to a constantly changing environment.
The big picture goal of an organization’s digital transformation should be to build a technical and operational foundation, to evolve and respond in the best possible way to unpredictable and ever-changing customer expectations, market conditions and local or global events.
In actuality, a digital transformation is about fundamentally redefining an organization’s business operations and customer experience through digital technologies and creating a company that’s stronger and more agile than it previously was.
For digital transformations to be successful, they must permeate through every team and department. The process requires an open minded approach as well as preparation and understanding of how data, design and technology will impact them across teams — HR, finance, purchasing, marketing and even the product team.
Want to learn more? Tonex offers Digital Transformation Training, a 2-day course where participants learn how to incorporate digital and tech-driven innovation into your company’s DNA through examining the digital transformation vision, digital transformation roadmaps, and more.
You will reimagine your business through a new lens to better understand your customers, prepare for disruptive trends, modernize workstreams, and scale outcomes—ultimately supporting a more proactive, resilient organization.
For more information, questions, comments, contact us.