Digital transformation is changing the way business gets done and, in some cases, creating entirely new classes of businesses.
With digital transformation, companies are taking a step back and revisiting everything they do, from internal systems to customer interactions both online and in person. They’re asking big questions like “Can we change our processes in a way that will enable better decision-making, game-changing efficiencies, or a better customer experience with more personalization?”
Digital transformation is the cultural, organizational and operational change of an organization, industry or ecosystem through a smart integration of digital technologies, processes and competencies across all levels and functions in a staged and strategic way.
Digital transformation (also DX or DT) leverages technologies to create value and new services for various stakeholders (customers in the broadest possible sense), innovate and acquire the capabilities to rapidly adapt to changing circumstances.
A digital transformation makeover includes an organization’s business models, customer experiences, processes and operations.
A digital transformation is accomplished through a number of architectures, including:
- Hybrid cloud
All these technologies work together to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions. And ultimately, it changes customer expectations and creates new business opportunities.
Many experts in this field have pointed out that organizations would be well advised not to think of a digital transformation as a one-time fix, but rather as continual adaptation to a constantly changing environment.
The big picture goal of an organization’s digital transformation should be to build a technical and operational foundation, to evolve and respond in the best possible way to unpredictable and ever-changing customer expectations, market conditions and local or global events.
In actuality, a digital transformation is about fundamentally redefining an organization’s business operations and customer experience through digital technologies and creating a company that’s strongerand more agile than it previously was.
Want to learn more? Tonex offers Digital Transformation Mini MBA, a 5-day program where participants will learn about modernization, innovation, enterprise transformation, and modifications in enterprise procedures that cause disruptive innovation and operations related to new enterprise models.
Digital Transformation Mini MBA is an intensive education program that covers 5G, Industry 4.0, AI/ML, VR/AR/MR, IoT, Cloud, Blockchain, Cybersecurity and other IT-enabled modifications impacting enterprise operations and environments.
Tonex also offers several more Mini-MBA programs:
For more information, questions, comments, contact us.