Operation Management and Support Training
Operations management involves planning, organizing and supervising processes and making necessary improvements for increased profitability.
Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers and using technology. Operations is one of the major functions in an organization along with supply chains, marketing, finance and human resources. The operations function requires management of both the strategic and day-to-day production of goods and services.
Operations management used to be called production management. Historically, it began with the division of production, starting with ancient craftsmen, but spreading more widely only by adding the concept of interchangeability of parts in the 18th century, ultimately sparking the industrial revolution.
This area of business advanced as the economies in the developed world gradually shifted to be service-based. That’s when all the corporate functions, including product management, started to integrate them. The service side also began its approach by applying product management principles to the planning and organizing of processes, to the point where it made more sense to call it operations management.
Today, operations management is generally considered a multidisciplinary functional area in a company, just like finance and marketing. The focus is on making sure the materials and labor, or any other input, is used in the most effective and efficient way possible within an organization – thus maximizing the output.
Operations managers need to be multitaskers. That’s because they are faced with multiple challenges, including:
- Need to improve process quality — From keying errors to compliance issues, employee errors can come at a high cost to an organization, especially if you consistently notice similar errors by multiple users.
- Staying on top of customer satisfaction — Investigating customer satisfaction and reporting any issues also falls on the shoulders of operations.
- Concerns over productivity – Operations managers often find themselves in the hot seat to push employees to work faster and better.
- Dealing with reporting – It’s not uncommon for operations managers to be responsible for corporate reporting, including the compilation of financial and performance data and the communication of this data to stakeholders.
- Recruiting the right talent — A well-planned and well-executed onboarding process is critical.
The benefits of having an efficient operations manager are considerable. Effective operations managers apply ideas and technologies to increase productivity and reduce costs, improve flexibility to meet rapidly changing customer needs, shorten delivery time, enhance product quality and improve customer service.
Analysts agree that in today’s competitive business landscape, effective operations management is key in driving organizational success.
Consequently, organizations need to stay up to date in the field of operations management as it undergoes significant changes due to the evolution of digital technology.
Delivering exceptional customer experiences while optimizing operations and streamlining processes should be the objective of organizations while experiencing digital transformations.
Studies are quite clear that organizations that have embraced automation technologies have been able to reduce time spent on processes and can therefor shift focus toward enhancing customer service.
Experts in this field point to specific areas of an organization where excellent operations management has exceptional importance, such as:
- Seamless Daily Activities: Operations management maintains a competitive edge by meeting deadlines and delivering on time.
- Cost Reduction and Revenue Generation: This increases production and delivery, driving enhanced revenue generation.
- Employee Motivation and Productivity: Growth opportunities motivate employees, increasing productivity and commitment to organizational objectives.
- Separation From the Competition: This allows organizations to stay ahead of the competition and also achieve long-term success.
Operation Management and Support Training Courses by Tonex
Operations Management and Support Training Courses address the design and management of products, processes, services and supply chains including: acquisition, development and utilization of resources.
Learn about strategic to tactical and operational levels, strategic issues, tactical issues such as layout and structure, project management methods, and equipment selection and replacement and Operational issues such as scheduling and control, inventory management, quality control and inspection, materials handling and equipment/system maintenance policies.
Tonex offers several courses in Operation Management including the 4-day Logistics and Supply Management Training Crash Course where participants learn how the majority of a system’s life-cycle costs can be attributed directly to operations and support costs once the system is fielded.
Another popular Operation Management course, Command and Control Software Training, is a 3-day program where attendees learn how to specify, plan, develop, deliver, use, maintain and operate a Command and Control Software supporting functions such as tracking, common operating displays, security architectures, simulation and cross domain solutions.
Tonex also offers hard to find courses, such as our Configuration Management Training course that covers all the configuration of equipment, systems, ships, submarines, carriers and shore activities.
Three other popular courses:
Product Support Lifecycle Costing Training – Covers all aspects of product support lifecycle costing planning, methods, and tools.
Fleet Readiness Logistics Course – Participants learn to demonstrate knowledge of procedures and policies for fleet reediness and logistic aspects.
MRO Supply Chain Management Workshop – A course designed to provide participants with a comprehensive understanding of the key principles, strategies, and best practices involved in effectively managing MRO supplies within an organization.
Why Choose Tonex?
For nearly 30 years Tonex has been a leader in technology and advanced business courses. Our world class instructors are not only experts in their field but they also bring real world experience into the classroom.
Our customers range from individuals to organizations and agencies as well as businesses both large (Fortune 500) and small. Many of our clients are ongoing because they know Tonex can tailor courses to meet their specific needs.
Want to know more? For more information, questions, comments, contact us.
Operation Management and Support Training