Price: $1,699.00
Length: 2 Days
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Root Cause Analysis Training for Beginners

Root Cause Analysis Training for Beginners Course Description

Root cause analysis training for beginners course covers the tools and techniques to trace problems down to the root cause. Such “backward” searching methodology is useful especially in the conditions where there is more than one major cause associated with a problem. Sometimes the multiple causes are independent of each other, while in some cases they all linked together and thus removing one cause can result in resolving the whole issue. Root cause analysis training for beginners hands-on workshop will teach you how to identify all the causes, discover their relationship with each other, their effects on the system, remove them permanently, and establish preventive actions to avoid them from happening again in future.

root cause analysis training for beginners

Root Cause Analysis in 50 Words or Less

  • Root cause analysis identifies what, how, where, why a problem or incident happened
  • Root causes of a problem after identification can be changed, eliminated, and controlled
  • Root causes trigger the causes and can be logically identified
  • Root cause analysis procedure consists of data gathering, cause plotting, root cause determination, solutions recommendation, action plan development, and implementation the solutions

Root Causes Analysis Major Phases

  • Data collection.
    • Data feeds root cause analysis
    • Without sufficient, relevant, and comprehensive data, root cause analysis cannot be done effectively
    • Wrong or incomplete data can actually mislead the whole assessment and end up in implementing wrong or ineffective solutions
  • Casual factor charting
    • Provides a clear structure to the study
    • Organizes the collected information during the investigation
    • Identifies where there is a gap of information
    • Visually shows the sequence of causes leading to the event
  • Root cause identification
    • It begins after all the potential causes are identified
    • Root cause mapping can be applied to figure out the cause(s) triggering each casual factor
  • Solutions recommendation and implementation
    • Once having all the required information before eyes, proper solutions should be recommended
    • Preventive plans should be recommended too
    • After choosing the best and the most effective solutions/plans, they need to be implemented properly

Why Do You Need Root Cause Analysis Training?

If you are involved in problem solving, at any level, in your company:

  • First, you need to learn how to get to the bottom of each problem in order to eliminate them forever.
  • You would also need to learn how to develop an effective corrective action plan and preventive plan for each problem or incident in order to avoid the same problem from happening again

Root Cause analysis training for beginners teaches you all the above plus provides you the opportunity to practice what you learned on real-life scenarios in class to ensure you are ready to go back and apply your knowledge and skills at workplace.

TONEX Root Cause Analysis Training Framework

  • TONEX root cause analysis training for beginners course consists of many in-class activities including hands on exercises, case studies and workshops.
  • TONEX root cause analysis training for beginners course is delivered in a fun and in the form of an interactive workshop.
  • During the TONEX root cause analysis training for beginners course, participants can bring in their own sample problem statements or incidents description and through our coaching, conduct a thorough root cause analysis.

Audience

TONEX root cause analysis training for beginners is a 2-day course designed for:

  • Quality personnel
  • R&D team
  • Production engineers and managers
  • Design team
  • All the individuals whose job involve problem solving, safety, reliability, quality control, operations and logistics, and production

Training Objectives

Upon the completion of root cause analysis training for beginners, attendees are able to:

  • Understand the concept of root cause analysis and how it works
  • Define problem statement in a clear way without any ambiguity
  • Use proper tools and resources to gather data
  • Describe root cause analysis step by step
  • Use brainstorming methods to identify all potential causes
  • Use brainstorming methods to generate ideas for solutions
  • State all the advantages and disadvantages of each solution to find the best and the most effective way
  • Implement the chosen solution properly
  • Monitor the implemented solution(s) to evaluate its effectiveness
  • Develop an effective action plan
  • Develop an effective and sufficient preventive plan
  • Determine common limitations of root cause analysis and find ways to remove those barriers
  • Construct “whys” and “hows” trees
  • Think laterally to explore all the causes of a problem
  • Form an effective work environment

Course Outline

Overview of Root Cause Analysis

  • What is root cause analysis
  • Historical background
  • Applications of root cause analysis
  • What objectives should be achieved
  • How to collect all the relevant data
  • Pros and cons of root cause analysis compared to other problem solving methods
  • Difference between analytical and creative thinking
  • Difference between content and process thinking

Problem Solving Techniques

  • How to define a comprehensive problem statement?
  • How to make sure it is the right problem?
  • Problem identifying elements
    • Defect Creation
    • Physics of Failure
    • Human Factors
    • Life Cycle Gaps
    • Hidden Failures
  • Production plant and equipment failure
    • What reliability engineering tells us about failure
  • How to prioritize?
  • Strategies to solve problems
  • Causes and their effects
  • Find the roots of the problem
  • Be proactive
  • How to get to the bottom of the problem?
    • Problem Understanding
    • The Purpose and applications of flowcharts
    • Using flowcharts
    • Checklists
    • Using critical incidents
    • Using performance matrices

Identify All the Potential Causes

  • Five ways to identify all the causes
  • Three ways to select or eliminate causes
  • Fault tree analysis
  • Cause and effect diagrams
  • Brainstorm the causes
    • Problem cause brainstorming
    • The purpose and application of brainstorming
    • Brainstorming recording templates

Collecting Data

  • Problem cause data gathering
  • Historical logs
  • Operations logs
  • Samplings steps
  • Population vs sampling
  • Use check sheets
  • Surveys, interviews, and field observation
  • Problem cause data collection checklist

Analyzing the Collected Data

  • Understanding problem cause data analysis
  • Tools for data analysis
    • Run charts
    • Histograms
    • Pareto diagram
    • Modified scatter diagram
    • Pivot tables
  • Tools for soft data
    • Affinity diagrams
    • Relationship diagrams
  • Integrative data analysis tools

Incorporate Causes Associated with Human Errors

  • Various incident/accident analysis
  • Human error, causes and solutions

Root Cause Elimination

  • DeBono’s Six Hats

Going Deep with Data

  • Variables in a 3D space
  • Set aside the major components
  • Tools for data comparisons

Statistical Hypothesis

  • t, F, and ANOVA tests
  • How to use Excel to do these tests
  • Chi-square for count data

Role of Management in Root Cause Analysis

  • Cognitive biases
  • Organizational culture
  • Supportive behaviors

Implementing Solutions

  • Organizing the implementation
  • Developing an action plan
  • Use tree diagrams
  • Develop change acceptance
  • Force-Field analysis

TONEX Hands-On Workshop Sample

  • Get your hands dirty
  • Practice what you learned on an organizational project
  • Define the problem statement/describe the incident
  • Outline the process
  • Identify the right problem
  • Investigate the potential causes by using the tools taught in the class
  • Collect data
  • Use check sheets
  • Create sample surveys or interviews
  • Analyze the data
  • Come up with a list of solutions
  • Select/eliminate solutions until you have a final solution
  • Develop an action plan based on your recommended solution
  • Develop a preventive plan

Root Cause Analysis Training for Beginners

 

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