Length: 2 Days
Root Cause Analysis Training for Beginners
For anyone just learning about root cause analysis, the name probably makes the methodology sound a lot more complex than it actually is.
Basically, root cause analysis (RCA) is about getting to the “root cause” of a problem. So many times in business or in other organizations, it’s very easy to place blame on peripheral evidence such as an employee doing something incorrectly. But upon further investigation, there’s normally an underlying reason for the error, such as inadequate instructions or poor lighting or a machine malfunction or any number of more significant reasons why someone might make an error in the first place.
By peeling back the layers of an issue, root cause analysis eventually pinpoints the problem’s genesis, which then makes a permanent fix possible.
For beginners learning about root cause analysis (RCA), the big picture thing to understand is that this is a methodology to help identify what, how, and why an event occurred so that steps can be taken to prevent future occurrences.
Additionally, RCA may be used to target opportunities for systemwide improvement. Root causes are specific underlying causes that can be reasonably identified, are within management’s control to remedy, and which generate effective recommendations to prevent recurrences. The RCA process involves data collecting, causal factor charting, root cause identification and recommendation generation.
In other words, root cause analysis is about digging beneath the surface of a problem and finding effective long term fixes.
As with any problem-solving approach, there are core principles that guide root cause analysis. These core principles not only help the quality of analysis, they also help the analysts gain trust from stakeholders, clients or patients.
These principles include:
- Focusing on correcting and remedying root causes rather than just symptoms.
- Focusing on how and why something happened without blaming anyone.
- Providing enough information to inform a corrective course of action.
- Considering how a root cause can be prevented in the future.
- The realization that there could be more than one root cause.
Also, if you are just learning about RCA, you probably are wondering how exactly do organizations use root cause analysis to find the real cause of a problem. The answer: RCA tools.
RCA beginners are often surprised to learn that there are a wide variety of tools that enable the root cause analysis methodology, These tools have names like:
- Fishbone Diagram
- Five Whys
- Scatter Diagram
- Pareto Chart
Root Cause Analysis Training for Beginners Course by Tonex
Root cause analysis training for beginners course covers the tools and techniques to trace problems down to the root cause. Such “backward” searching methodology is useful especially in the conditions where there is more than one major cause associated with a problem.
Sometimes the multiple causes are independent of each other, while in some cases they are all linked together and thus removing one cause can result in resolving the whole issue. Root cause analysis training for beginners hands-on workshop will teach you how to identify all the causes, discover their relationship with each other, their effects on the system, remove them permanently, and establish preventive actions to avoid them from happening again in the future.
Root Cause Analysis in 50 Words or Less
- Root cause analysis identifies what, how, where, why a problem or incident happened
- Root causes of a problem after identification can be changed, eliminated, and controlled
- Root causes trigger the causes and can be logically identified
- Root cause analysis procedure consists of data gathering, cause plotting, root cause determination, solutions recommendation, action plan development, and implementation the solutions
Root Causes Analysis Major Phases
- Data collection.
- Data feeds root cause analysis
- Without sufficient, relevant, and comprehensive data, root cause analysis cannot be done effectively
- Wrong or incomplete data can actually mislead the whole assessment and end up in implementing wrong or ineffective solutions
- Casual factor charting
- Provides a clear structure to the study
- Organizes the collected information during the investigation
- Identifies where there is a gap of information
- Visually shows the sequence of causes leading to the event
- Root cause identification
- It begins after all the potential causes are identified
- Root cause mapping can be applied to figure out the cause(s) triggering each casual factor
- Solutions recommendation and implementation
- Once having all the required information before your eyes, proper solutions should be recommended
- Preventive plans should be recommended too
- After choosing the best and the most effective solutions/plans, they need to be implemented properly
Why Do You Need Root Cause Analysis Training?
If you are involved in problem solving, at any level, in your company:
- First, you need to learn how to get to the bottom of each problem in order to eliminate them forever.
- You would also need to learn how to develop an effective corrective action plan and preventive plan for each problem or incident in order to avoid the same problem from happening again
Root Cause analysis training for beginners teaches you all the above plus provides you the opportunity to practice what you learned on real-life scenarios in class to ensure you are ready to go back and apply your knowledge and skills at workplace.
Tonex Root Cause Analysis Training Framework
- Tonex root cause analysis training for beginners course consists of many in-class activities including hands on exercises, case studies and workshops.
- Tonex root cause analysis training for beginners course is delivered in a fun and in the form of an interactive workshop.
- During the Tonex root cause analysis training for beginners course, participants can bring in their own sample problem statements or incidents description and through our coaching, conduct a thorough root cause analysis.
Tonex root cause analysis training for beginners is a 2-day course designed for:
- Quality personnel
- R&D team
- Production engineers and managers
- Design team
- All the individuals whose job involve problem solving, safety, reliability, quality control, operations and logistics, and production
Upon the completion of root cause analysis training for beginners, attendees are able to:
- Understand the concept of root cause analysis and how it works
- Define problem statement in a clear way without any ambiguity
- Use proper tools and resources to gather data
- Describe root cause analysis step by step
- Use brainstorming methods to identify all potential causes
- Use brainstorming methods to generate ideas for solutions
- State all the advantages and disadvantages of each solution to find the best and the most effective way
- Implement the chosen solution properly
- Monitor the implemented solution(s) to evaluate its effectiveness
- Develop an effective action plan
- Develop an effective and sufficient preventive plan
- Determine common limitations of root cause analysis and find ways to remove those barriers
- Construct “whys” and “hows” trees
- Think laterally to explore all the causes of a problem
- Form an effective work environment
Overview of Root Cause Analysis
- What is root cause analysis
- Historical background
- Applications of root cause analysis
- What objectives should be achieved
- How to collect all the relevant data
- Pros and cons of root cause analysis compared to other problem-solving methods
- Difference between analytical and creative thinking
- Difference between content and process thinking
Problem Solving Techniques
- How to define a comprehensive problem statement?
- How to make sure it is the right problem?
- Problem identifying elements
- Defect Creation
- Physics of Failure
- Human Factors
- Life Cycle Gaps
- Hidden Failures
- Production plant and equipment failure
- What reliability engineering tells us about failure
- How to prioritize?
- Strategies to solve problems
- Causes and their effects
- Find the roots of the problem
- Be proactive
- How to get to the bottom of the problem?
- Problem Understanding
- The Purpose and applications of flowcharts
- Using flowcharts
- Using critical incidents
- Using performance matrices
Identify All the Potential Causes
- Five ways to identify all the causes
- Three ways to select or eliminate causes
- Fault tree analysis
- Cause and effect diagrams
- Brainstorm the causes
- Problem cause brainstorming
- The purpose and application of brainstorming
- Brainstorming recording templates
- Problem cause data gathering
- Historical logs
- Operations logs
- Samplings steps
- Population vs sampling
- Use check sheets
- Surveys, interviews, and field observation
- Problem cause data collection checklist
Analyzing the Collected Data
- Understanding problem cause data analysis
- Tools for data analysis
- Run charts
- Pareto diagram
- Modified scatter diagram
- Pivot tables
- Tools for soft data
- Affinity diagrams
- Relationship diagrams
- Integrative data analysis tools
Incorporate Causes Associated with Human Errors
- Various incident/accident analysis
- Human error, causes and solutions
Root Cause Elimination
- DeBono’s Six Hats
Going Deep with Data
- Variables in a 3D space
- Set aside the major components
- Tools for data comparisons
- T, F, and ANOVA tests
- How to use Excel to do these tests
- Chi-square for count data
Role of Management in Root Cause Analysis
- Cognitive biases
- Organizational culture
- Supportive behaviors
- Organizing the implementation
- Developing an action plan
- Use tree diagrams
- Develop change acceptance
- Force-Field analysis
Tonex Hands-On Workshop Sample
- Get your hands dirty
- Practice what you learned on an organizational project
- Define the problem statement/describe the incident
- Outline the process
- Identify the right problem
- Investigate the potential causes by using the tools taught in the class
- Collect data
- Use check sheets
- Create sample surveys or interviews
- Analyze the data
- Come up with a list of solutions
- Select/eliminate solutions until you have a final solution
- Develop an action plan based on your recommended solution
- Develop a preventive plan
Root Cause Analysis Training for Beginners