Course 212: NGOSS/eTOM/SID Fundamentals

This training provides attendees with an introduction to the TeleManagement Forum's the New Generation Operations Systems and Software program (NGOSS), enhanced Telecom Operations Map (eTOM), and Shared Information and Data Model (SID).

• TM Forum Strategic Direction
• The NGOSS Business Process Map
• The Service-Oriented Approach to System Design and Development of NGOSS
• Enhanced Telecom Operations Map (eTOM)
• Neutral Reference Points: internal process reengineering needs, partnerships, alliances, and general working agreements with other providers
• The NGOSS Information Model
• Shared Information and Data Model (SID)
• SID business-oriented perspective of the information and data
• Enterprise Architecture using the eTOM and SID
• Integrating the eTOM and SID
• eTOM and SID/SIM in real world projects UML Class Models
• The NGOSS Architecture Guidelines
• Technology Neutral Architecture (TNA) and Contract Interface
• The NGOSS Conformance Criteria
• Compliance Tests

What is Enterprise Architecture?

• Strategy and Planning
• Business Architecture
• System Architecture
• Data Architecture
• Solution Design
• Solution Development
• Solution Deployment

Enterprise Architecture and NGOSS

• Business Process Modeling
• System Architecture Framework
• Enterprise Data Model
• IT Architecture Framework
• Scope
• Business
• System
• Technology
• Strategy, Infrastructure & Product
• Operations
• Enterprise Management

Architecture Models used by Service Providers

• eTOM - Enhanced Telecoms Operations Map
• Business Process Modeling
• SID Framework
• Input to Enterprise Data Model
• Functional Architecture Framework
• IT Architecture Framework
• System Maps and Local Architecture
• Enterprise Architecture using the eTOM and SID

TONEX Roadmaps

• Enterprise Architecture Framework
• Target Architecture Roadmaps
• Network and Service Management Requirements
• Role of NGOSS
• Role of eTOM
• Impact of SID
• eTOM and SID Models
• Architect and create links between eTOM and SID

Introduction to NGOSS

• Business processes
• Business process flows
• Business application contracts
• Shared data and information
• Reference code and interfaces
• NGOSS: Lifecycle
• NGOSS: Views - Goals, Policy, Process & Information
• NGOSS: Management & Framework Services
• NGOSS: Security & Compliancy
• NGOSS: Case Study

NGOSS Elements

• Business Process Map – eTOM
• Shared Data Model - SIM/SID
• Integration Framework --TNA, Contract Interface
• Conformance -Compliance Tests

eTOM

• eTOM Business Process Framework
• eTOM in NGOSS
• Case Study: Modeling an End-to-end Flow
• Using eTOM for Business-to-Business Interaction
• Linking eTOM and SID
• eTOM in EU Collaborative
• eTOM in a Merged Business

NGOSS and the SID

• Benefits of SID and NGOSS
• SID Concepts and Key Definitions
• SID as a Framework of Frameworks
• SID Objectives
• Views of the SID
• A business view
• A systems view
• The SID as an information model Independent of platform, language and protocol
• Multiple data models
• Entities
• Associations
• Attribues
• Business views and behaviors

SID and NGOSS

• SID Framework
• SID domains and Aggregate Business Entities (ABE)
• Root Business Entities
• Business Interaction & Agreement
• Customer
• SID and eTOM
• Using the SID Rational Rose models
• Using and Extending the SID
• SID Business View

Business View of the SID

• Domain-Specific Addenda
• Common Business Entities
• Addendum
• Customer
• Product
• Service
• Resource

The SID Business Framework

• Product
• Market/Sales
• Enterprise
• Strategic Product
• Portfolio Plan
• Product Specification
• Applied Customer Billing
• Rate
• Supplier/Partner Performance
• Market Strategy and Plan
• Product Usage Statistic
• Supplier/Partner Payment
• Market Segment
• Product Performance
• Resource Specification
• Supplier/Partner Bill Inquiry

The SID System Framework

• SID Concepts and Principles
• Party
• Location (Place)
• Interaction
• Agreement
• Calendar
• Project
• Policy
• Customer
• Customer Order
• Product, Service, Resource
• Product Offering
• Product
• Service
• Resource